https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4507494#M629093 <P>I believe the pumps are soft air pumps. You have to really pump it very slow for about 30 pumps to get it working.&nbsp;</P> Fri, 16 Mar 2018 21:30:38 GMT ccassaday 2018-03-16T21:30:38Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506360#M628949 <P>I bought the It TSV in both Light and Fair because I like to mix the foundation shades. The Light set is fine, but the pump on the Fair foundation won’t work. It pumps and pumps, but nothing comes out.&nbsp;</P><P>&nbsp;</P><P>Is there any way to get it working? &nbsp;I would hate to have to return the TSV because I really need both the Light and Fair sets, and the supersized foundation is the only reason I bought the kits. I know the Fair kit sold out on the TSV day, and I also don’t want to lose my autodelivery, so I really want to get this thing working!</P><P>&nbsp;</P><P>Thank you for any advice or suggestions anyone can give me!</P> Fri, 16 Mar 2018 14:25:45 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506360#M628949 Catwoman2 2018-03-16T14:25:45Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506391#M628959 <P>That's aggravating! I also bought this in Fair and my pump took forever to get going and just when I was about to give up in frustation it worked. It took a good 30 pumps though. I hope you're able to get yours working.</P> Fri, 16 Mar 2018 14:36:06 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506391#M628959 BarkLessWagMore 2018-03-16T14:36:06Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506484#M628980 <P>I had a similiar problem with mine and when it did come out it sprayed all over.&nbsp; I called IT and complained and they were good about it and sent me a new one.&nbsp; It happened again so now I cut the tube and put it in a container.&nbsp;</P><P>&nbsp;</P> Fri, 16 Mar 2018 15:10:45 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506484#M628980 Mary Anello 2018-03-16T15:10:45Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506534#M628986 <P>This happened to me too when I first started using this foundation&nbsp;last year and then someone here told me that you must store is upside down.&nbsp; Let the cap side rest on the counter.&nbsp; The foundation then moves towards the top and the pump sjhould then work!</P> Fri, 16 Mar 2018 15:32:29 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4506534#M628986 Timberjack 2018-03-16T15:32:29Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4507199#M629061 <P>Thank you all very much for your help!</P><P>&nbsp;</P><P>I finally got it working! &nbsp;I’m wondering if the tube was too cold when I first tried to use it, because I waited a while for it to warm up and I noticed that the whole tube seemed to soften, and then I pumped it several times and it worked perfectly.</P><P>&nbsp;</P><P>I’m so glad it’s working — thanks again for the encouragement to keep trying!</P> Fri, 16 Mar 2018 19:29:02 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4507199#M629061 Catwoman2 2018-03-16T19:29:02Z https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4507494#M629093 <P>I believe the pumps are soft air pumps. You have to really pump it very slow for about 30 pumps to get it working.&nbsp;</P> Fri, 16 Mar 2018 21:30:38 GMT https://community.qvc.com/t5/Beauty/Help-Can-t-get-IT-foundation-to-pump-out-of-the-tube/m-p/4507494#M629093 ccassaday 2018-03-16T21:30:38Z