https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389288#M620208 <P>Before Christmas, I went on a waitlist order for the two Pop Sonic facial cleaners.&nbsp; I don't see them available on the website, but I received my "order" recently.&nbsp; When I opened it, the one box had a small instructional book in it, but the other one did not.&nbsp; I would have expected they both should have one since they are two separate items. &nbsp; I then noticed the one that didn't have the book in it, there was&nbsp; a tannish color of something splashed on the backing (like makeup maybe??).&nbsp; Has anyone who went on waitlist also recently received their order?&nbsp; I ordered the color gray.&nbsp; Not sure if this really came to me as "new" merchandise OR if it is actually a return and as such is really an "as is" item?&nbsp; Thank you for any feed back. &nbsp;</P> Fri, 26 Jan 2018 22:13:23 GMT barefootwillow 2018-01-26T22:13:23Z https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389288#M620208 <P>Before Christmas, I went on a waitlist order for the two Pop Sonic facial cleaners.&nbsp; I don't see them available on the website, but I received my "order" recently.&nbsp; When I opened it, the one box had a small instructional book in it, but the other one did not.&nbsp; I would have expected they both should have one since they are two separate items. &nbsp; I then noticed the one that didn't have the book in it, there was&nbsp; a tannish color of something splashed on the backing (like makeup maybe??).&nbsp; Has anyone who went on waitlist also recently received their order?&nbsp; I ordered the color gray.&nbsp; Not sure if this really came to me as "new" merchandise OR if it is actually a return and as such is really an "as is" item?&nbsp; Thank you for any feed back. &nbsp;</P> Fri, 26 Jan 2018 22:13:23 GMT https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389288#M620208 barefootwillow 2018-01-26T22:13:23Z https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389312#M620213 <P><FONT size="4">&nbsp; It sounds like you got a used one.I would call customer service &amp; arrange for a return &amp; or a replacement.</FONT></P> Fri, 26 Jan 2018 22:30:19 GMT https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389312#M620213 NicksmomESQ 2018-01-26T22:30:19Z https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389339#M620216 <P>Thank you for your response.&nbsp; I will give them a call. &nbsp;</P> Fri, 26 Jan 2018 22:38:24 GMT https://community.qvc.com/t5/Beauty/Pop-Sonic/m-p/4389339#M620216 barefootwillow 2018-01-26T22:38:24Z