topic Re: BUYER BEWARE - DO NOT ORDER FROM JULEP in Beauty

BUYER BEWARE - DO NOT ORDER FROM JULEP

Didiville — Tue, 02 Jan 2018 23:00:20 GMT

I sent back an unopened package and they refuse to refund my money.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

NycVixen — Tue, 02 Jan 2018 23:31:41 GMT

Fight the charge with either your bank or credit card issuer. Provide proof of return. I suggest getting evidence in writing of their refusal even though they received the package.

Thanks for letting us know and I hope you get your money back soon.

Edited to correct: The Julep site ( I had initially checked Mint Julep) does issue refunds within 30 days once the return is received and inspected. File a complaint with BBB. If they are claiming the merchandise was used and that is incorrect, that will be harder to prove. I hope you refused delivery and it went back with the original tracking number.

Best of luck. This is where having a credit card that offers protection comes in handy.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

x Hedge — Tue, 02 Jan 2018 23:50:05 GMT

Have a feeling there's more to this story.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

Didiville — Wed, 03 Jan 2018 01:20:17 GMT

I'm sure there is more to the story when Julep was ordered to pay 3M in deceptive business practices too. Huh

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

BostonMom 59 — Wed, 03 Jan 2018 01:21:24 GMT

Didiville-

I would like to hear more details, I am really interested because I have had several good transactions with Julep. This doesn't mean that your situation didn't happen but I'm still curious. How long ago did you ship the item back? Were you able to track it and confirm it arrived at Julep? Has it been 7-10 business days since its arrival? (remember that weekends and holidays don't count). Is your purchase a monthly Maven order or regular purchase from their site and not a Sweet Steal, Mystery Box, Secret Store item or GWP? Those are not returnable and it's very clearly stated when you order them.

I'm not trying to throw shade on you, Didiville, but I have seen too many postings on lots of different forums where people use the anonymity of the internet to rant and rave about poor service when their expectations are unreasonable or their complaints are unjustified.

So, as the Pink Ladies sang to Sandy in Grease...Tell me more! Tell me more!

I'd like to know your whole story before I decide to keep doing business with Julep or quit them. Thanks in advance.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

ruthbe — Wed, 03 Jan 2018 01:40:04 GMT

I am so sorry to hear of your problems. I have purchased several items from Julep and never had a problem. Have always been pleased. Even receive email discounts.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

Katcat1 — Wed, 03 Jan 2018 02:06:02 GMT

@Didiville Contact your charge account co. and explain the story. They will issue you a credit and contact Julep directly. Do you have proof of you return or their refusal?

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

BarkLessWagMore — Wed, 03 Jan 2018 16:52:58 GMT

I would also advise you to be cautious when you sign up as a Maven unless you want to be charged $60.00 for a renewal of boxes which you did not authorize. When you call to complain after seeing the charge on your online statement (and being on hold for ages), they say they will refund you but cannot refund the box "currently in process" until it is returned unopened. The box of which you were never notified about via email or phone that was on the way. The first refund never happened until I threatened to dispute the charge a week after my call. Seems too scammy to me and I am done with them.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

depglass — Wed, 03 Jan 2018 16:27:08 GMT

If you like their products order through an outisde party like QVC. I do not like supporting companies that pull this stuff, so for now I'm sticking to the two lip balms I have. I am allergic to their nail polish anyway, they were not the answer to my prayers with their oxygen line.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

Lipstickdiva — Wed, 03 Jan 2018 17:26:00 GMT

It would be nice to know the whole story.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

wvumountiefan — Wed, 03 Jan 2018 18:34:02 GMT

I think Julep has had problems in the past. I’m sure if you google it, you will see that they were in some kind of lawsuit. I’ve tried their nail polish and it was okay, but I didn’t order from their website.

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

RainyDayGal — Wed, 03 Jan 2018 20:21:01 GMT

Two sides to every story. I can't judge unless I hear details.

How long did you have the package before you returned it? I'm assuming you wrote "refused" on the package and dropped it off? Do you have proof that you did, and proof that it was received? All within their accepted timeline?

Re: BUYER BEWARE - DO NOT ORDER FROM JULEP

Didiville — Sat, 13 Jan 2018 18:47:20 GMT

Julep insists they remitted a refund. I still have no refund.