topic Re: WEN Issues With Auto-Delivery in Beauty

WEN Issues With Auto-Delivery

Home Shopaholic — Fri, 13 Oct 2017 22:36:37 GMT

This is the THIRD time that I have missed out on my auto-delivery of WEN due to them being "back ordered" or just plain Out of the Product.

If Chaz Dean is going to offer 2, 3 or 4 auto deliveries of an item that he provides through QVC, then he should ensure that the product is available to the customers that go through the auto-delivery order option. In most instances, the auto-deliveries are 60 to 90 days apart. That means that the people at WEN know 60 to 90 days in advance that this product is expected by customers. Then, if it is offered for 2, 3 or 4 more deliveries, the people at WEN would have up to 9 months notice that this product is expected by their customers through QVC.

I currently have two auto-delivery orders that are not being filled: one says it is "in process" (for several weeks now); and the other says it is "back ordered". Several months ago, another item was just never sent. When I called customer service, I was told the item was no longer available and I would not be receiving my order.

Come on, Chaz!! This is reflecting on your brand and your company's customer service. It is not the fault of QVC. They cannot send out the product if they are not provided with the items you essentially promised your customers when you offered auto-delivery.

Re: WEN Issues With Auto-Delivery

BExplorer — Fri, 13 Oct 2017 23:01:49 GMT

Wow, how disappointing for you. I have used WEN for 4-5 years and have never had this happen with WEN products.

Re: WEN Issues With Auto-Delivery

Joe G — Sat, 14 Oct 2017 00:02:54 GMT

I am having a similar problem. My Wen Light Finishing Spray autodelivery orders should have been released on September 30 as originally shown, but ever since then, the “next shipment date” has been advancing. Yesterday it showed 10/13, today it moved to 10/14, tomorrow it will move to 10/15. Customer Service has no idea why this is happening and is not able to do anything about it. This is the first time I am experiencing this type of issue. Odd.

Re: WEN Issues With Auto-Delivery

Home Shopaholic — Sat, 14 Oct 2017 00:52:31 GMT

That is the same issue I am currently having, Joe G. (Although I have had this happen to me once before with another item.)

I emailed Chaz Dean Inc. I told them about the delays in the auto-delivery dates and that one of my orders shows back ordered. They told me that it is "100% the fault of QVC". WEN cannot be provided to QVC customers if QVC does not generate a purchase order for the product. This makes sense. HOWEVER, I told them that I felt that Chaz Dean Inc and QVC were just "passing the buck".

I also brought up a theory as to why they would not provide this inventory to QVC and, thus, their customers: the Finishing Treatment Spray sells currrently on QVC.com for $32; the auto-delivery kit with multiple WEN items, including a 32 oz. cleansing conditioner which sells on QVC.com for $49.50, was $59.96. Why would they want to lose money?? It's just a theory. I could be totally wrong. Things that make you go hmmmmm.....

Re: WEN Issues With Auto-Delivery

Suebdoo — Sat, 14 Oct 2017 01:25:30 GMT

@Home Shopaholic if it's the TSV from March, I had 1 shipped today. The orders come from QVC not Chaz's salon. I'd call CS again and make sure all your info is correct. That might hold up a shipment. I've never had a WEN AD cancelled in almost 5 years. Good luck

Try the WEN forum for more help maybe.

Interesting that 2 new users have the same problem.

Re: WEN Issues With Auto-Delivery

AmericanBulldogMom — Sat, 14 Oct 2017 02:04:26 GMT

@Suebdoo wrote:
@Home Shopaholic if it's the TSV from March, I had 1 shipped today. The orders come from QVC not Chaz's salon. I'd call CS again and make sure all your info is correct. That might hold up a shipment. I've never had a WEN AD cancelled in almost 5 years. Good luck

Try the WEN forum for more help maybe.

Interesting that 2 new users have the same problem.

@Suebdoo I noticed this right away too and is why I didn’t even bother engaging.

Re: WEN Issues With Auto-Delivery

SurferWife — Sat, 14 Oct 2017 04:08:24 GMT

I’ve never had ANY issues with my WEN auto-deliveries. Aloha!!

Re: WEN Issues With Auto-Delivery

Home Shopaholic — Sat, 14 Oct 2017 05:57:08 GMT

Thanks for the advice, @Suebdoo!

Re: WEN Issues With Auto-Delivery

Home Shopaholic — Sat, 14 Oct 2017 06:09:59 GMT

Dear @AmericanBulldogMom,

If your comment was made to make me feel unimportant, you succeeded! Just because I am a new contributor does not mean that I am new to QVC. I have been shopping with QVC for about eight years and have been purchasing WEN products through QVC for about five of those years, ordering two to four times per year.

Up until my last three orders, I didn't have any problems either. The 32 oz. Pink Jasmine Peony cleansing conditioner was the first product that was not shipped to me on auto-delivery due to (according to QVC CS) the vendor no longer supplying that product. I now have two subsequent auto-delivery orders that are not being filled on time for similar reasons. I was trying to find some suggestions as to how to rectify this situation as I had exhausted every way I could think of.

So, if you chose to "not engage" because I am allegedly a newbie, and not worth your time or effort, I suppose I should thank you because I probably would not have wanted any of your advice. I was looking for help, not hurt. So, thanks!

Re: WEN Issues With Auto-Delivery

Joe G — Sat, 14 Oct 2017 12:30:32 GMT

I appreciated your response Home Shopaholic and thanks to the others for the guidance. I too have been with QVC for a very long time, 1993 to be exact. Disappointed to think that we are not worthy of a response simply because we are new or infrequent contributors. Everyone had to have been a new contributor at one time, right? Customer Service referred me to WEN because they said that this particular item (finishing spray) is shipped directly from WEN. In the meantime, I placed a new order. As expected, my auto delivery ship date did change again today, so something is clearly wrong... I just need to find the right person willing to fix it. Thanks again and have a nice weekend everyone.

Re: WEN Issues With Auto-Delivery

KathyPet — Sat, 14 Oct 2017 13:56:23 GMT

SO I guess that absolutely no negative comments concerning WEN even for product delivery are allowed to be published? ANd it wasn't even put in the WEN forum but in the more general Beauty forum. QUite a tough bunch these wenners.

Re: WEN Issues With Auto-Delivery

AmericanBulldogMom — Sat, 14 Oct 2017 18:27:36 GMT

@Home Shopaholic wrote:
Dear @AmericanBulldogMom,
If your comment was made to make me feel unimportant, you succeeded! Just because I am a new contributor does not mean that I am new to QVC. I have been shopping with QVC for about eight years and have been purchasing WEN products through QVC for about five of those years, ordering two to four times per year.

Up until my last three orders, I didn't have any problems either. The 32 oz. Pink Jasmine Peony cleansing conditioner was the first product that was not shipped to me on auto-delivery due to (according to QVC CS) the vendor no longer supplying that product. I now have two subsequent auto-delivery orders that are not being filled on time for similar reasons. I was trying to find some suggestions as to how to rectify this situation as I had exhausted every way I could think of.

So, if you chose to "not engage" because I am allegedly a newbie, and not worth your time or effort, I suppose I should thank you because I probably would not have wanted any of your advice. I was looking for help, not hurt. So, thanks!

Did I comment to make you feel unimportant or bc you are a newbie? Nope. I did not engage bc both you and the other poster who blame Chaz for your Wen AD issues fit the usual pattern we see - someone suddenly shows up here, it’s only their 1st or 2nd post and has complaints against Chaz/Wen. It’s so annoyingly and predictably common that you learn to not even engage - as I posted. Those wenners who have been here long enough know exactly what I am saying and why I said it. Fyi: Wen AD issues are QVC’s fault, not Chaz’. If you are truly a Wen user and lover then you should go and visit the Wen board.

Re: WEN Issues With Auto-Delivery

kcladyz — Sun, 15 Oct 2017 01:41:26 GMT

How about posting in the WEN forum

Re: WEN Issues With Auto-Delivery

ANewHue — Sun, 15 Oct 2017 02:01:48 GMT

Sorry to hear this is happening. I have never had a problem with any of my Wen auto deliveries. I purchase multiple TSV's on AD 3 times a year since the WEN TSV started years ago and have never encountered a problem.

Re: WEN Issues With Auto-Delivery

Sister Barbara — Sun, 15 Oct 2017 19:36:14 GMT

I'm on AD for the WEN finishing spray, and the delivery date has been changed four times so far. There must be a problem getting that particular product.

Re: WEN Issues With Auto-Delivery

Drythe — Sun, 15 Oct 2017 23:31:28 GMT

My WEN, including the finishing spray comes right along as scheduled.

I do agree that Chaz should not supply product until Q provides an invoice for it. Would any business person? I know I don't.

Re: WEN Issues With Auto-Delivery

Beth-QVC — Sun, 15 Oct 2017 20:53:33 GMT

This post has been removed by QVC because it is argumentative