topic Re: Philosophy pump? in Beauty

Philosophy pump?

QVCFanfromLongIsland — Fri, 14 Apr 2017 00:45:08 GMT

Ok I love all philosophy products I can't live without my purity and my bath shower products. I will never stop using them. But....just wondering..is anybody having problems with the pumps they supply you with for the 32ounce bottles. I always have a problem trying to pump the product out. Very difficult. My sister said she has the same problem.

Re: Philosophy pump?

Melvin-QVC — Fri, 14 Apr 2017 00:49:53 GMT

@Qvc fan from long island wrote:

Ok I love all philosophy products I can't live without my purity and my bath shower products. I will never stop using them. But....just wondering..is anybody having problems with the pumps they supply you with for the 32ounce bottles. I always have a problem trying to pump the product out. Very difficult. My sister said she has the same problem.

@QVCFanfromLongIsland I'm really sorry about that. Please email QVCSocialTeam@qvc.com and we can have a pump sent to you and your sister.

Melvin, Customer Care

Re: Philosophy pump?

VaBelle35 — Fri, 14 Apr 2017 00:54:59 GMT

For me, Philosophy and WEN have a 50% failure rate on the pumps right out of the box.

I save my old ones that still work as a back up.

If I contact Chaz's salon, they will send me a pump for free. I have not tried to get a replacement pump from Philosophy yet, so I don't know if they can do that.

Re: Philosophy pump?

QVCFanfromLongIsland — Fri, 14 Apr 2017 01:09:36 GMT

Thank you very much for your quick response Melvin from QVC customer service. Let me clarify ...the pumps are not broken they do work. But I have to use some "muscle" to pump the product out I think because the product is so too thick for the pump. Maybe its just me?

Re: Philosophy pump?

Katcat1 — Fri, 14 Apr 2017 01:23:12 GMT

First contact QVC customer service but also contact Philosophy customer service. One of them should mail out another pump. I experienced that problem but not with Philosophy.

Re: Philosophy pump?

scatcat — Fri, 14 Apr 2017 13:49:33 GMT

I have 32 oz bottles of both putity and MDW. I pour each into smaller 4, 8 or 16 oz more manageable sized bottles. No pumps needed. I like to shake my MDW before using to mix up the beads

Re: Philosophy pump?

Eileen in Virginia — Fri, 14 Apr 2017 14:47:20 GMT

My pumps work when I get them, but stop working when I'm down to the last half inch in the bottle. I save the caps that they come with and substitute them for the pumps when I reach that bottom level. I usually stand them upside-down and get another week or two's worth of use out of the bottle before it's empty. I also shake the MDW bottle from time to time.

Re: Philosophy pump?

BabyYoda — Fri, 14 Apr 2017 15:46:06 GMT

I have the same issue with philosophy pumps. I keep extras and use them when I they start to leak on top. The caps they use are terrible when I need to take out the pump and use up the rest of my purity, I turn it upside down but the cap leaks. Very frustrating and I may buy a smaller bottle to keep refilling that.

Re: Philosophy pump?

ChynnaBlue — Fri, 14 Apr 2017 15:51:29 GMT

Wow, that's too bad. I've got many 32-oz bottles and have only had one problem with a pump. The bottle was probably 2 years old, though.

I'm glad QVC has offered to send you a free one! When my pump broke, I went to the Philosophy site when they had a sale and bought 5 pumps, just in case. I have only had to replace the one, so far.