topic Re: Bath and Body Works confusion in Beauty

Bath and Body Works confusion

turquoisebb — Thu, 23 Feb 2017 22:51:25 GMT

I understand they are no longer giving out paper coupons. However their electronic approach is confusing. You cannot have just a code, it has to be an actual bar code. I got an email with an offer, yet there was no barcode. I just showed the email. And the sales folks are at the forefront, doing a job of telling the customers everything BBW will NOT accept. Meanwhile I have and am buying tons and don't seem to be accessing their offers as they are described by the sales force. A pain. Seems there could be a better way of explaining it all rather than leaving it up to sales people who are also confused and obviously I'll prepared.

Re: Bath and Body Works confusion

Kachina624 — Thu, 23 Feb 2017 23:24:32 GMT

@turquoisebb Why don't you direct your complaint to someone at BBW who can actually do something to alleviate your confusion? All companies now have websites with "contact us" links so you can commend and complain.

Re: Bath and Body Works confusion

sueinsf — Thu, 23 Feb 2017 23:34:42 GMT

I have never gotten any electronic coupons, only paper, so if they've stopped those I guess I won't be getting any discounts!

Re: Bath and Body Works confusion

GSPgirl — Fri, 24 Feb 2017 00:03:57 GMT

@Kachina624 wrote:
@turquoisebb Why don't you direct your complaint to someone at BBW who can actually do something to alleviate your confusion? All companies now have websites with "contact us" links so you can commend and complain.

I'm glad she brought this to our attention, however I'm confused because I still get the coupons via mail. I would call Bath and Body 800 number because they are great and will give gift cards for complaints.

Re: Bath and Body Works confusion

GSPgirl — Fri, 24 Feb 2017 00:05:00 GMT

@sueinsf wrote:
I have never gotten any electronic coupons, only paper, so if they've stopped those I guess I won't be getting any discounts!

I have because I give them my email address when I purchase something.

Re: Bath and Body Works confusion

GSPgirl — Fri, 24 Feb 2017 00:06:13 GMT

@turquoisebb wrote:
I understand they are no longer giving out paper coupons. However their electronic approach is confusing. You cannot have just a code, it has to be an actual bar code. I got an email with an offer, yet there was no barcode. I just showed the email. And the sales folks are at the forefront, doing a job of telling the customers everything BBW will NOT accept. Meanwhile I have and am buying tons and don't seem to be accessing their offers as they are described by the sales force. A pain. Seems there could be a better way of explaining it all rather than leaving it up to sales people who are also confused and obviously I'll prepared.

My emails from Bath and Body have bar codes.

Re: Bath and Body Works confusion

kcladyz — Fri, 24 Feb 2017 00:33:13 GMT

you most likely have to click a link on the email

Re: Bath and Body Works confusion

MELAMWO — Fri, 24 Feb 2017 00:46:33 GMT

I loved BBW until I tried Perlier. What a difference! Korress too! You can find better quailty bodywashes and such at desinger discount stores, spend less and get more.

Re: Bath and Body Works confusion

Texasmouse — Fri, 24 Feb 2017 01:04:22 GMT

@MELAMWO wrote:
I loved BBW until I tried Perlier. What a difference! Korress too! You can find better quailty bodywashes and such at desinger discount stores, spend less and get more.

In my humble opinion, you'd really be doing your skin a favor by using goat milk soap and body lotions and skipping all those chemicals that your skin absorbs from those body washes. Your skin will thank you!

Re: Bath and Body Works confusion

shy bobcat — Fri, 24 Feb 2017 17:04:31 GMT

@turquoisebb

Same thing happened to me at BBW. I was told that
BBW usually sends out more than one electronic coupon. The first will have the bar code that the sales person needs. Any subsequent coupons of the same offering probably will not have the barcode. I checked my emails and that info was true in my case. Now, I am careful which emails I delete.

Re: Bath and Body Works confusion

MoJoV — Fri, 24 Feb 2017 17:19:38 GMT

I'm so tired of all the coupons,electronic or paper. BBW,Kohls,Penneys,CVS. Just run a regular sale and stop with the mess. It's all just lowering this price and raising that one anyway.

Re: Bath and Body Works confusion

sallybusky — Fri, 24 Feb 2017 18:03:34 GMT

@MELAMWO: I've always thought my skin was doing just fine with my Suave, Irish Spring, Avon, whatever....NOW you've convinced me that I better try Perlier or Korres. Aren't those expensive??? Darn you! (But I'll try them and get back to you.)

Re: Bath and Body Works confusion

tototwo — Fri, 24 Feb 2017 19:00:28 GMT

I got emailed coupons from BBW this morning - just print them out and get $10 off. I also got paper coupons from them a couple weeks ago. I sure hope they don't discontinue the paper ones! One reason I buy BBW products is because I can gleefully wander through their store and just smell all the fragrances and look at the pretty containers. It's a girly thing. I won't buy bath or fragrance products online or TV because I can't smell the fragrances in person.

Re: Bath and Body Works confusion

Daysdee — Fri, 24 Feb 2017 21:34:47 GMT

@sallybusky wrote:
@MELAMWO: I've always thought my skin was doing just fine with my Suave, Irish Spring, Avon, whatever....NOW you've convinced me that I better try Perlier or Korres. Aren't those expensive??? Darn you! (But I'll try them and get back to you.)

Watch for their sales when they are on HSN. Many items have free shipping too. I use Philosophy but also love Perlier and Korres and purchase a lot of those brands too.