topic Re: plz explain qvc in Beauty

plz explain qvc

PMS 24-7 — Sat, 24 Dec 2016 02:56:46 GMT

i ordered on DEC 11, shipped DEC 14, and it has been sitting in the jacksonville fla post

office since DEC 16. it is now DEC 24. that is 8 days with no delivery. i guess no presents for my family, all living at the same address. boo hoo. what the heck, what is the problem, QVC. ?????????

Re: plz explain qvc

Kachina624 — Sat, 24 Dec 2016 03:04:05 GMT

I can't believe this post. Surely @PMS 24-7 doesn't think it's QVC's fault a package has been sitting in the post office undelivered. Perhaps you need to direct some of your PMS fury at your post master?

I'm sure QVC will obediently explain why just soon as someone polishes up the Ole Crystal Ball.

You'll never get any help posting on the Beauty Board. That's why we have Customer Care.

Re: plz explain qvc

Barbara-QVC — Sat, 24 Dec 2016 03:04:08 GMT

@PMS 24-7 wrote:

i ordered on DEC 11, shipped DEC 14, and it has been sitting in the jacksonville fla post

office since DEC 16. it is now DEC 24. that is 8 days with no delivery. i guess no presents for my family, all living at the same address. boo hoo. what the heck, what is the problem, QVC. ?????????

Hi @PMS 24-7

I am sorry to hear that you have not received your orders. I am sending you an email about this now.

Barb

Customer Care

Re: plz explain qvc

mistyada — Sat, 24 Dec 2016 03:05:21 GMT

I had the same situation and it finally was delivery today. Now Gap sent a package on Dec 18 thru Fedex which was supposed to be delivered today but it has been updated for a 12/28 delivery. Three days after Christmas. I thought think you cannot be sure of getting a Christmas delivery after 12/5 no matter what the guarantee is.

Re: plz explain qvc

x Hedge — Sat, 24 Dec 2016 03:09:07 GMT

@PMS 24-7 this post belongs in Customer Care, not Beauty.

It may interest you to know my USPS letter carrier habitually left packages for the sub to deliver on her day off. Likewise, the sub refused to deliver packages intentionally left for her to deliver on her one day per week filling in.

Weeks would pass like this. You might want to make a trip to your local post office and request your property.

Re: plz explain qvc

AmericanBulldogMom — Sat, 24 Dec 2016 03:14:20 GMT

Why is this the Beauty forum instead of emailing QVC CS directly? I have never had problems with QVC's CS not responding to my emails. Besides, once it leaves QVC's warehouse the rest is out of their control.

Only one time a box never got delivered - UPS lost it - not QVC's fault. However, they still shipped me a replacement asap despite UPS being the one that lost it.

Re: plz explain qvc

RainyDayGal — Sat, 24 Dec 2016 03:19:55 GMT

Why is this QVC's fault? Call the post office and complain!

Re: plz explain qvc

mimi5775 — Sat, 24 Dec 2016 08:12:01 GMT

I noticed over the past almost 2 months everything has been slow!

Maybe most people shop online now and tehre are more packages? maybe less help? it's all I can think of! The stores also had a lot of merchandise still...that says a lot.

Re: plz explain qvc

KathyPet — Sat, 24 Dec 2016 09:00:30 GMT

IS there some reason why you have not contacted your local post office yourself to determine why your package has not been delivered since you know that is where it is?

Re: plz explain qvc

juperier — Sat, 24 Dec 2016 12:47:52 GMT

@PMS 24-7 From what you've posted, it sounds like your package has made it into the USPS system. I would double check the tracking on their system, then get in touch with them. Their online query system can be a bit of a pain to use, but that's what I use when I want to nudge a package loose.

Re: plz explain qvc

Abrowneyegirl — Sat, 24 Dec 2016 20:45:30 GMT

I have to agree with previous posters WHY is this the retailers (QVC's) problem?

Contact the post office and file a compliant, do not sit and whine.

Re: plz explain qvc

Tinkrbl44 — Sat, 24 Dec 2016 22:04:21 GMT

@PMS 24-7 wrote:
i ordered on DEC 11, shipped DEC 14, and it has been sitting in the jacksonville fla post
office since DEC 16. it is now DEC 24. that is 8 days with no delivery. i guess no presents for my family, all living at the same address. boo hoo. what the heck, what is the problem, QVC. ?????????

@PMS 24-7

Is this a JOKE?

Do you honestly not realize that when something is mailed it's now in the hands of the USPS? (Or UPS or whatever).

Are you following the tracking? If so, you must realize that if there's a problem, you should contact your post office.

Instead of whining, get off your duff and contact your post office .... and make a mental note that this type of (legitimate) complaint should be in the Customer Care section .... NOT the Beauty section. Oi vey.

Re: plz explain qvc

Tinkrbl44 — Sat, 24 Dec 2016 22:07:29 GMT

@mimi5775 wrote:
I noticed over the past almost 2 months everything has been slow!
Maybe most people shop online now and tehre are more packages? maybe less help? it's all I can think of! The stores also had a lot of merchandise still...that says a lot.

@mimi5775

I haven't noticed any delays at all. . Tuesday afternoon I sent a priority mail box to my family 3,000 miles to the east coast and it was there Thursday around noon. Not bad, IMO

Re: plz explain qvc

DowntonAbbey — Sat, 24 Dec 2016 22:30:13 GMT

I am sorry and I am sorry some of the posters are so cold. Does not surprise me.

Re: plz explain qvc

kcladyz — Sat, 24 Dec 2016 22:30:22 GMT

That happened to me on a return.

Maybe they are utalizing another shipper. Some shippers only ship to zipcodes in bulk and will sit in one place till they have more packages going to your area. I know it sounds stupid but this was what I was told when I worked order entry/call center for Disney catalog

Re: plz explain qvc

coco14 — Sat, 24 Dec 2016 22:32:18 GMT

This is the nonsense that has mainly kept me away from this site lately. The constant complaining about issues that DO NOT have anything to do with QVC! Or the posts of those who are offended, disturbed, disliking, etc. etc. Please watch something else. If I was this bothered by things, I would steer clear of QVC.

For goodness sake, grow up and take the complaint to the source of the problem - the Post Office! Doesn't take a lot of smarts to realize that.

Re: plz explain qvc

snakebite66 — Sun, 25 Dec 2016 03:17:20 GMT

I have had the same thing happen with a pair of earrings i really wanted saw them sitting at one location over a week i called qvccutomer service they immediately sent me another order out which i quickly received and canceled the stalled order sorry about your Christmas but should have notified qvc before this. they take care of problems . have a merry Christmas anyway.

Re: plz explain qvc

violann — Sun, 25 Dec 2016 12:31:09 GMT

Joyful Holiday Greetings!!

Since we are now able to read our annual misplaced-gripe-about-missed-delivery post, it is TRULY time for festivities to begin!!

I know that for me, it just wouldn't be the holiday without one!!!

Once again, time to extend the reminder that "presents" may be replaced or opened with great delight on 12/26 or 27 or 28 of ANY YEAR, but PRESENCE, enjoying the company of those whom we love and cherish, is something belonging to the fortunate among us.

For those who have lost "presence", for whom "presence" is a poignant memory, or for whom "presence" is still a hope for the future, a suggestion- today, be "presence" to someone else who is lonely or grieving or shut in or without "presence" in his or her life.

It's a wonderful day to remember that "presence" is really much more important than "presents" ALL YEAR 'ROUND"!

Re: plz explain qvc

PMS 24-7 — Mon, 26 Dec 2016 05:28:40 GMT

ladies, QVC can solve problems that you and i can not. they can read shipping notification that you and i can not. that is why i called QVC first. yes i posted in the wrong place but give me a break, i dont deserve that kind of backlash.

Re: plz explain qvc

NC Bandwagon — Mon, 26 Dec 2016 10:25:05 GMT

@Barbara-QVC wrote:
@PMS 24-7 wrote:
i ordered on DEC 11, shipped DEC 14, and it has been sitting in the jacksonville fla post
office since DEC 16. it is now DEC 24. that is 8 days with no delivery. i guess no presents for my family, all living at the same address. boo hoo. what the heck, what is the problem, QVC. ?????????

Hi @PMS 24-7

I am sorry to hear that you have not received your orders. I am sending you an email about this now.

Barb
Customer Care

Hello, @PMS 24-7 . Sorry about what hapened to your orders. This moderator that I quoted sent you an e-mail about it to help.