topic Re: Question about Beauty Kits AD in Beauty

Question about Beauty Kits AD

beach-mom — Tue, 13 Dec 2016 04:17:12 GMT

I want to order a TSV kit on AD. I love the line, but the shades in the first one just don't work for me. The upcoming AD collections will be perfect. If I return the first one because the shades don't look good, can I still stay on AD for the second shipment or will they cancel the AD? TIA!

Re: Question about Beauty Kits AD

summer — Tue, 13 Dec 2016 05:38:36 GMT

@beach-mom wrote:
I want to order a TSV kit on AD. I love the line, but the shades in the first one just don't work for me. The upcoming AD collections will be perfect. If I return the first one because the shades don't look good, can I still stay on AD for the second shipment or will they cancel the AD? TIA!

I found this info from http://www.qvc.com/FAQAutoDelivery.content.html#answer9

How do I return an Auto-Delivery item?
If for any reason you're not satisfied, our return policy allows you to send back the merchandise within 30 days of the date you received the package for an exchange or a refund of the purchase price, minus the shipping and handling and Q Return Label fees. If an item is returned as defective or because QVC was in error, QVC will refund the S&H paid and not deduct for the Q Return Label.
Simply follow the return instructions on the pack slip that's included with your shipment. You may also contact Customer Service at 888-345-5788. Returning one shipment won't cancel your entire Auto-Delivery plan; you'll continue to receive future shipments according to the shipment schedule for your product. If you choose to make two consecutive returns for refunds in your Auto-Delivery plan but still wish to remain enrolled in the plan, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto-Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.

Re: Question about Beauty Kits AD

beach-mom — Wed, 14 Dec 2016 06:24:01 GMT

TY @summer!

Re: Question about Beauty Kits AD

StraytoStay — Wed, 14 Dec 2016 08:22:38 GMT

I know they say that, but every auto delivery I returned got my future orders cancelled with an email saying that since I didn't want to keep my first shipment that my auto delivery is now cancelled, but I could call customer service to get it reinstated. It might depend on who processed the order & their training or past return history being high.