topic Re: Clarisonic issues and warning in Beauty

Clarisonic issues and warning

sixteencharacter — Sat, 01 Oct 2016 00:58:43 GMT

I inherited two Clarisonics from my mom. They are basically unused, as she got sick and was not able to use them. They both charged up just fine. The Pro would not turn on. The Plus turned on, but when I went to use it again a week later, would not turn on. Of course, they are out of warranty. Clarisonic advised that these machines have batteries that should be charged at least every month or two. I'm writing to warn others that if they aren't using their machines to at least keep them charged. I'd also like to know if others have faced this issue or know any hacks to fix this. I know there are YouTube videos about opening them and replacing batteries, but I'm not very good at that sort of thing. Please let me know your thoughts and/or ideas. Thanks!

PS Has anyone had a good experience with any of the knock off products?

Re: Clarisonic issues and warning

Katwilks — Sat, 01 Oct 2016 01:20:13 GMT

This probably is the craziest "hack" of them all, but my mom swears that if anything battery operated doesn't work with a new or charged battery, to put it in the freezer for a few hours, then try it. I am just sharing this with you, not sure if I would try it on a Clarisonic or not.

Seems like Clarisonic could offer some suggestions as to what you could do, it's a shame to have two expensive products and not be able to use them. Maybe you could contact them again and ask for a recommendation. Sometimes it depends on who you talk to.

As far as knock off products, I have not tried any of the devices, but I do order Sonimart brush heads from Amazon and they are the same to me. I won't pay for the expensive Clarisonic brush heads again.

Good luck!

Re: Clarisonic issues and warning

TY — Sat, 01 Oct 2016 01:28:42 GMT

@sixteencharacter

Yes, the instructions that came with the Clarisonic advise that you charge the device if you are leaving it unused for a period of time. I think that the batteries inside the unit are NiCad and develop a memory and once the battery can't hold a charge the unit is basically useless. I bought my daughter a Clarisonic Mia 2 a couple years ago and since she didn't bring it with her for a long trip I've charged it for her. I also have a Clarisonic Mia 2 that I'm keeping an eye on since I don't use it every day. I looked at the instruction book and it says that if you use the handle infrequently to charge it every 3 months.

Re: Clarisonic issues and warning

MomCat — Sat, 01 Oct 2016 11:46:37 GMT

Thanks for this post. I have 2 of these and I will be more careful about this.

Re: Clarisonic issues and warning

Krimpette — Sat, 01 Oct 2016 12:18:35 GMT

I'll have to be more careful! I had put mine away (probably for about a year or more). Decided to use it recently. Put it on the charger and it charged just as it always did. Whew! Guess I was lucky!

Re: Clarisonic issues and warning

MercysMom — Sat, 01 Oct 2016 12:51:35 GMT

I've been reading so many complaints about the Clarisonic and surprised by them. I've had mine for around 8 - 10 years and it's going strong. I always put it back in the charger base after I use it and it stays plugged in all the time. Also, I never use it through all the cycles. I turn it off before it cycles through. I don't know if those things have given mine so much life. Maybe I was just lucky to get mine so long ago they were more reliable.

Re: Clarisonic issues and warning

Stormygirl — Sat, 01 Oct 2016 13:41:03 GMT

The first Clarisonic Plus I purchased barely lasted 2 years. Came on but the head would not "spin" and nothing would correct the problem. Too much money for something to last so little time. I have another Plus and one Mia but I doubt I will ever purchase another due to much cheaper similar ones being offered. Was frustrating to have spent so much and not get a long life out of it.

Re: Clarisonic issues and warning

Fressa — Sat, 01 Oct 2016 15:56:23 GMT

I had this happen to me and had to throw it away. I was so upset with myself. Now I'm in a quandry with my Mia 2 whether to purchase one now or hope for a tsv before Christmas. My Mia is well beyond the warranty and I use it once or twice daily.

Re: Clarisonic issues and warning

Dazlin — Sat, 01 Oct 2016 18:22:29 GMT

I have the mia...it doesn't hold a charge. After 2-3 uses I have to re-charge. Takes about 24 hrs. I'm not re-placing the brush anymore either, I may not not bother with it. It's getting worse...so may be on it's way out. I have it for about 2 1/2 yrs, but it started not holding the charge after about 6 mos. after I got it.

I just purchased SHISEIDO little face washing brush...it's very good. Soft, but packed nicely. I paid $15.00 at TJMAXX.

Re: Clarisonic issues and warning

SeaMaiden — Sun, 02 Oct 2016 00:29:30 GMT

i recently threw away two like new Clarisonics as I did not know to keep them plugged in..... they were dead. I will never again spend a dime on this. Bought the Foreo Luna and love it!

Re: Clarisonic issues and warning

wagirl — Sun, 02 Oct 2016 15:37:35 GMT

I am wondering if any of you have a store called Batteries Plus. They say they carry batteries for everything. Maybe that includes batteries for the Clarisonic too? I live in WA state.

Re: Clarisonic issues and warning

SeaMaiden — Sun, 02 Oct 2016 18:18:10 GMT

@wagirl wrote:
I am wondering if any of you have a store called Batteries Plus. They say they carry batteries for everything. Maybe that includes batteries for the Clarisonic too? I live in WA state.

@wagirl
I do not think there is a way to open it up to replace the batteries?

Re: Clarisonic issues and warning

Jen44 — Sun, 02 Oct 2016 18:53:40 GMT

@Stormygirl wrote:
The first Clarisonic Plus I purchased barely lasted 2 years. Came on but the head would not "spin" and nothing would correct the problem. Too much money for something to last so little time. I have another Plus and one Mia but I doubt I will ever purchase another due to much cheaper similar ones being offered. Was frustrating to have spent so much and not get a long life out of it.

Mine stopped "spinning" after a few months. I sent it to Clarisonic - for free - and they checked it out/returned it. All they said was that it worked fine for them. That's great, beause it still didn't "spin" when I got it back. Sticking with the Foreo dupe from Amazon going forward.

Re: Clarisonic issues and warning

HSB1204 — Sun, 02 Oct 2016 19:59:55 GMT

@Jen44 wrote:
@Stormygirl wrote:
The first Clarisonic Plus I purchased barely lasted 2 years. Came on but the head would not "spin" and nothing would correct the problem. Too much money for something to last so little time. I have another Plus and one Mia but I doubt I will ever purchase another due to much cheaper similar ones being offered. Was frustrating to have spent so much and not get a long life out of it.
Mine stopped "spinning" after a few months. I sent it to Clarisonic - for free - and they checked it out/returned it. All they said was that it worked fine for them. That's great, beause it still didn't "spin" when I got it back. Sticking with the Foreo dupe from Amazon going forward.

@Jen44 That is good to know. Mine is about two years old and just the other day it wouldn't spin. I tried changing the speed, turning it on and off, etc. and suddenly it started spinning but I wonder if it's about to die on me. I e-mailed the Clarisonic customer service but I'm sure they'll just give me a bunch of excuses and say that it's something I did to it.

Re: Clarisonic issues and warning

lemmonee — Mon, 03 Oct 2016 00:22:04 GMT

I have had lots of luck with mine, I use twice a day, and I have had no problems. I purchased in the summer of 2013. I replace my brush heads every 3 months or so. I don't use it on my makeup. I remove makeup with cleansing cloth, Love Skinn cosmetics the best IMO, or I use Purity to remove my makeup, then wash with my gel cleanser on a non-make up face. I think it is gross when they show the brush with all the makeup on it, yuck, you wouldn't wash with a washrag that had makeup on it would you? I hope my Mia 2 keeps on lasting, I find I have to charge about every 2 weeks, and I hope this doesn't jink it. This is one of my desert Island items for sure. Face just doesn't feel clean with out using it.

Thanks for posting regarding the batteries.

Re: Clarisonic issues and warning

Luvitorleaveit1 — Mon, 03 Oct 2016 14:08:45 GMT

I have three two Clarisonics and one Mia for traveling. My Clarisonic and Mia are pretty old at this point I purchased it years ago on QVC when it was a tsv and so far I haven't experience any problems I don't charge my Mia until I travel and I charge my Clarisonic probably every week and a half because I use it everyday. My husband has a newer Clarisonic which most of the time he forgets to use and he charges it less frequently. I too do not feel like my skin is clean unless I use it.

Re: Clarisonic issues and warning

wildlifewitch — Fri, 10 Feb 2017 22:52:14 GMT

@sixteencharacter wrote:
I inherited two Clarisonics from my mom. They are basically unused, as she got sick and was not able to use them. They both charged up just fine. The Pro would not turn on. The Plus turned on, but when I went to use it again a week later, would not turn on. Of course, they are out of warranty. Clarisonic advised that these machines have batteries that should be charged at least every month or two. I'm writing to warn others that if they aren't using their machines to at least keep them charged. I'd also like to know if others have faced this issue or know any hacks to fix this. I know there are YouTube videos about opening them and replacing batteries, but I'm not very good at that sort of thing. Please let me know your thoughts and/or ideas. Thanks!
PS Has anyone had a good experience with any of the knock off products?

I am facing this issue now, pun intended. QVC and Clarisonic have some amends to make, because this is some shady stuff. Coming up on this episode of AMerican Greed..... I use the mia fit once a day, and after 5-6 months it isn't holding a charge for more than a few days, and it was over 160 bucks. I'm not shutting up and coloring, letting go, forvgiving, no Zen, no Yoda, on this this one. This is war. They underestimate the power of the force (of lawyers).

Re: Clarisonic issues and warning

Daysdee — Fri, 10 Feb 2017 23:24:06 GMT

After praising and presenting Clarisonic for so many years, now today QVC has "the Leaf" on. I always said I would never buy a Clarisonic because I knew I would never consistently use it, but I caved and bought the Mia Fit from QVC before Christmas. Had I known, I would have waited for today's TSV of The Leaf because it is less costly.

Re: Clarisonic issues and warning

FastDogWalker2 — Sat, 11 Feb 2017 16:32:01 GMT

I have a Mia that is almost 5 years old and going strong. I hope I don't jinx it! I do charge it weekly overnight.

Re: Clarisonic issues and warning

tsavorite — Sat, 11 Feb 2017 17:04:59 GMT

I purchased the MIa fit when it was a TSV not that long ago from QVC....last yr sometime. Mine just recently started to not hold a charge longer then a few days. I use it everyday in the evening....for the expense of this item I am dissappointed that I can't even get the 1wks charge use out of it. With that said I love how it works on my skin....I use the deep pour cleaning brush heads....I hope it doesn't stop holding any charge.

For the cost of this item it really should last for yrs easily with once a day use IMO.