topic Re: Isomers still processing in Beauty

Isomers still processing

turquoisebb — Fri, 01 Jul 2016 03:34:27 GMT

My Isomers orders from June 23 are still in processing. Anyone else?

Re: Isomers still processing

Desertdi — Fri, 01 Jul 2016 03:46:43 GMT

I've had stuff from ALL shopping channels that say "information not yet available".........and it suddenly shows up on my doorstep..............

Re: Isomers still processing

Linmo — Fri, 01 Jul 2016 04:17:24 GMT

@turquoisebb wrote:
My Isomers orders from June 23 are still in processing. Anyone else?

My orders have the same status. Others have posted that Evine is having shipping problems. If the order doesn't ship within 10 days, you can ask for the shipping refunded.

Re: Isomers still processing

Nadine — Fri, 01 Jul 2016 04:26:48 GMT

I've only had two things shipped so far and havent gotten them yet. This is the first time I've had issues with their shipping. everything just sits there processing.

Re: Isomers still processing

Lally — Fri, 01 Jul 2016 11:13:08 GMT

Same here. My June 21 order finally shipped two days ago. I have never seen such crazy UPS tracking or wording. It went to one facility, then another, only to return to the first and sit there since yesterday. Oh and it says at some point in the future it will fall into the hands of the USPS,. That translates into another odyssey. Evine will likely get an email from me asking if they could use some help in evaluating the shipping department? 😄

Re: Isomers still processing

ChrissyKR — Fri, 01 Jul 2016 11:35:02 GMT

@turquoisebb wrote:
My Isomers orders from June 23 are still in processing. Anyone else?

Mine is still processing. I am going on vacation next week so it would be nice if it would get here before I leave.

Re: Isomers still processing

AccountantBeauty — Fri, 01 Jul 2016 12:12:19 GMT

Yes, I am having the same problem. I called yesterday and was told they are having shipping issues????? And bad weather. I hope I get my orders soon.

Re: Isomers still processing

ChrissyKR — Sat, 02 Jul 2016 11:47:23 GMT

Mine finally shipped yesterday.

Re: Isomers still processing

sonechko — Sat, 02 Jul 2016 12:04:49 GMT

In the middle of the night several of my orders showed as "shipped" finally. A few still processing..... @Linmo, are you saying, there is a policy about requesting free shipping on 10 days delayed orders? If so, they owe me a small fortune by now, by "processing" forever operation mode lately!

Re: Isomers still processing

wagirl — Sat, 02 Jul 2016 14:55:24 GMT

No not with Isomers but I ordered YBF eyebrow duo on H*SN a few weeks ago and when I checked where it was, I got that is was on "extended" delivery--whatever the heck that is??!! So I canceled it and bought Benefits eyebrow stuff that is really a great . Extended delivery---give me a break!!!!!!

Re: Isomers still processing

Linmo — Sat, 02 Jul 2016 15:21:44 GMT

@sonechko wrote:
In the middle of the night several of my orders showed as "shipped" finally. A few still processing..... @Linmo, are you saying, there is a policy about requesting free shipping on 10 days delayed orders? If so, they owe me a small fortune by now, by "processing" forever operation mode lately!

@sonechkoSomeone posted in a different thread (not sure which one) that their orders hadn't shipped for 10 days and they were refunded the shipping cost. My order states that it shipped today, which was the 8th day. Now another 7 days (probably longer with the holiday) to get here.

Re: Isomers still processing

sonechko — Sat, 02 Jul 2016 15:36:56 GMT

Thank you very much @Linmo! In my long history with this company, I never heard of this, and very glad that you've mentioned. I'll definitely check this out. I do have orders, where handling went way over even ten days....

I do have "mental issues" with this, i.e., I get really p...ed off. There are obvious problems in the handling/shipping/warehouse department, because these problems persist, which tells me - the system is flawed. No way it's not possible to be better organized and processed.

Since they never forget to charge a considerably high for e-commerce shipping charge, I too with a "service" like this, may try to get my money back. I've got to look through my orders where evine was especially negligent. I am sure they going to hold me to 30-days old policy, or something...

Re: Isomers still processing

Nadine — Sat, 02 Jul 2016 16:04:30 GMT

I got two orders yesterday, both small boxes. One came ups and one came int he mail, That makes no sense at all. Still have a couple of things still in process. Up until now I was very happy with how quickly they got stuff out the door.

Re: Isomers still processing

nycgrl — Sat, 02 Jul 2016 16:32:21 GMT

@sonechko wrote:
Thank you very much @Linmo! In my long history with this company, I never heard of this, and very glad that you've mentioned. I'll definitely check this out. I do have orders, where handling went way over even ten days....
I do have "mental issues" with this, i.e., I get really p...ed off. There are obvious problems in the handling/shipping/warehouse department, because these problems persist, which tells me - the system is flawed. No way it's not possible to be better organized and processed.

Since they never forget to charge a considerably high for e-commerce shipping charge, I too with a "service" like this, may try to get my money back. I've got to look through my orders where evine was especially negligent. I am sure they going to hold me to 30-days old policy, or something...

@sonechko I posted about the shipping. My Skinn orders from the 18th are still processing. From what I was told there is a date for expected delivery- about 10 days from the date of the order. If it hasn't shipped or you don't receive it timely they will reimburse shipping. Hope that helps.

Re: Isomers still processing

sonechko — Sat, 02 Jul 2016 17:42:10 GMT

Are you going to hit them with a request for "freeing" your shipping costs, @nycgrl?

I had REALY bad experince in loooong processing and actual getting my orders for about a month and a half lately. Almost all of those are now delivered, and when I open the tracking to see when they were actually shipped - there is no such info on delivered orders on evine..... I saw those processing till no end, before they were shipped. Well, from the date of orders to the delivery date is a huge time period.

Two of my Isomers orders from May 9 are still "processing", and were pushed from the June 23rd according to CSR to July thenthieth-something..... But those two were "free" shipping already though.

Re: Isomers still processing

nycgrl — Sat, 02 Jul 2016 20:19:08 GMT

@sonechko wrote:
Are you going to hit them with a request for "freeing" your shipping costs, @nycgrl?

I had REALY bad experince in loooong processing and actual getting my orders for about a month and a half lately. Almost all of those are now delivered, and when I open the tracking to see when they were actually shipped - there is no such info on delivered orders on evine..... I saw those processing till no end, before they were shipped. Well, from the date of orders to the delivery date is a huge time period.

Two of my Isomers orders from May 9 are still "processing", and were pushed from the June 23rd according to CSR to July thenthieth-something..... But those two were "free" shipping already though.

@sonechko yes I did and they will pick up shipping. Evidently they are having problems in their warehouse. I have little confidence in them at this point. It concerns me because Skinn is on for anniversary next weekend and I don't think they'll be able to handle it. I'm still waiting for one order from his last visit. Good luck. Let me know how it goes.

Re: Isomers still processing

turquoisebb — Fri, 08 Jul 2016 01:25:47 GMT

Well, my two packages were finally delivered today, July 7. I have the same feeling many of you have about Dimitri's next visit. I wonder how much of a backlog they'll have. They can play around with shipping costs all they want, but it takes a lot of nerve when charging 6.99 for each package and then not being able to follow through. I completely agree with Chi-town girl that ordering multiple items at 6.99 each is stopping many from ordering several items. Oh, but wait...they sent a Dimitri coupon in one of my packages...

Re: Isomers still processing

ChrissyKR — Fri, 08 Jul 2016 02:30:50 GMT

I just got my Isomers stuff today. It sure took long enough.