topic Re: QVC Sent me wrong IT Cosmetics Items!! in Beauty

QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sat, 21 May 2016 05:17:06 GMT

I ordered the OTO several days ago with the bronzer, ombré blush, and brush. I got a package today with 2 Celebration Illumination Foundations w/ a brush. Huh??? I haven't called yet but I'm so disappointed! I'm going to return it obviously but they'd better not make me pay return shipping for the wrong order. I've never worn, nor ordered that foundation. Has this happened to anyone else???

Re: QVC Sent me wrong IT Cosmetics Items!!

Akane — Sat, 21 May 2016 05:41:28 GMT

Why would you post here before calling? Silly.

Re: QVC Sent me wrong IT Cosmetics Items!!

Barbara-QVC — Sat, 21 May 2016 05:51:11 GMT

@makeupmama wrote:

I ordered the OTO several days ago with the bronzer, ombré blush, and brush. I got a package today with 2 Celebration Illumination Foundations w/ a brush. Huh??? I haven't called yet but I'm so disappointed! I'm going to return it obviously but they'd better not make me pay return shipping for the wrong order. I've never worn, nor ordered that foundation. Has this happened to anyone else???

Hi @Pinkandblue,

I am sorry to hear that the wrong item was shipped to you. We certainly would not charge you for the return label since it was our error. You can follow the return instructions on the invoice but if you do need any assistance, please feel free to email us at QVCSocialTeam@qvc.com.

Barb

Customer Care

Re: QVC Sent me wrong IT Cosmetics Items!!

NYBec — Sat, 21 May 2016 13:23:48 GMT

The same thing happened to me! I was SO disappointed to find 2 Celebration foundations instead of the Ombre set I had ordered. I called Customer Svc asap and was told that they were "sorry" but the Ombre set was sold out and that there was no way to re-order it. They also told me to return the item I had received at no charge. I will watch to make sure that they honor that offer. So frustrating though to not receive what was ordered and then have NO chance to ever get the OTO!

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sat, 21 May 2016 13:47:38 GMT

@NYBec That's what I was afraid of... Now they're sold out of my OTO! Ugh! Bad customer service! I'm so disappointed. I wonder how many others this "mistake" happened to?

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sat, 21 May 2016 13:55:11 GMT

@Bikkie wrote:
Why would you post here before calling? Silly.

Why? Because, as I stated, I was wondering if this happened to anyone else, and as you can see, it did. Wow I'll bet people are just lining up to be around you in real life. 🙄 I highly doubt if we if we were in person you'd have the nerve to be so rude. Just another troll hiding behind a screen.

Re: QVC Sent me wrong IT Cosmetics Items!!

JustJazzmom — Sat, 21 May 2016 14:03:58 GMT

I could see posting your gripe if C/S was contacted and they couldn't do anything; but coming here first to complaint makes one wonder why you would not be on the phone to C/S first. It's not being rude to you, it's making the suggestion to contact the Q first to see how they can resolve your problem to your satisfaction.

Re: QVC Sent me wrong IT Cosmetics Items!!

BARBIE100 — Sat, 21 May 2016 14:06:48 GMT

Hopefully the issue will be resolved. I know it's frustrating.

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sat, 21 May 2016 14:09:56 GMT

@JustJazzmom wrote:
I could see posting your gripe if C/S was contacted and they couldn't do anything; but coming here first to complaint makes one wonder why you would not be on the phone to C/S first. It's not being rude to you, it's making the suggestion to contact the Q first to see how they can resolve your problem to your satisfaction.

OMG no wonder people hesitate to post here. As I stated in my last sentence, I was wondering if that happened to anyone else. Some of y'all are so rude.

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sat, 21 May 2016 14:13:46 GMT

@BARBIE100 wrote:
Hopefully the issue will be resolved. I know it's frustrating.

Thank you! I'm just sad about not getting that cool OTO😜! I assumed it sold out and it seems that's the case. Oh well, life goes on despite my makeup woes!!

Re: QVC Sent me wrong IT Cosmetics Items!!

Lovemyboots — Sat, 21 May 2016 14:23:42 GMT

I have only had a mix up once I think when ordering with the Q. And what I ordered was sold out when I called. But CS was just wonderful. Lady I talked to was very nice & appolizied for the mix up even tho it wasn't her personal fault. They took care of the return, no problems. Things happen. It is upsetting when you miss what you ordered. Just saying I wouldn't worry about the return because I think QVC has the best CS out there!

Re: QVC Sent me wrong IT Cosmetics Items!!

clangle — Sat, 21 May 2016 16:08:02 GMT

I think in cases like this where people miss out on a TSV due to a mistake on QVC's end not only should they not be charged for return shipping (of course) but they should also be given a small ($5-10) credit to their account for the inconvenience. I know, dream on......

Re: QVC Sent me wrong IT Cosmetics Items!!

Anonymous — Sat, 21 May 2016 16:22:57 GMT

This post has been removed by QVC because it is argumentative

Re: QVC Sent me wrong IT Cosmetics Items!!

Anonymous — Sat, 21 May 2016 17:00:34 GMT

This post has been removed by QVC because it is argumentative and off topic

Re: QVC Sent me wrong IT Cosmetics Items!!

JeanLouiseFinch — Sun, 22 May 2016 03:59:32 GMT

Geez, somebody needs to get a grip.

The reason why the premature post was silly is because it doesn't matter one iota if it happened to anyone else. If it happens to you, that's all that matters to you and you go to customer service for resolution.

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Sun, 22 May 2016 05:01:19 GMT

@JeanLouiseFinch wrote:
Geez, somebody needs to get a grip.

The reason why the premature post was silly is because it doesn't matter one iota if it happened to anyone else. If it happens to you, that's all that matters to you and you go to customer service for resolution.

Oooooh, now I get it! Thank you SO very much for the advice on what I should post about and not post about. I'm off to go " get a grip" now! 🤓🙄

Re: QVC Sent me wrong IT Cosmetics Items!!

Pinkandblue — Tue, 24 May 2016 04:04:07 GMT

Called CS today, and sure enough, they said they're sold out of the OTO and I'm basically out of luck as far as getting it. Bummer! I'm glad this didn't seem to be a large amount of people who were sent the wrong items. Well, hopefully, anyway!

Re: QVC Sent me wrong IT Cosmetics Items!!

beach-mom — Tue, 24 May 2016 05:04:52 GMT

I'm so sorry you missed out on the OTO because of a mistake. I'm sure it will come back in stock, as IT is one of QVC's most popular brands. What I think they should do is put one on backorder for you and offer you the OTO price when it comes back in!