topic Re: Postage in Beauty

Postage

zinky — Fri, 29 Apr 2016 18:53:06 GMT

Hi,

I just found out QVC does not return your original postage when you return a product. They said it was to cut down on returns. Does everyone know about this but me?

Re: Postage

Karnerblue — Fri, 29 Apr 2016 18:57:05 GMT

Yes, they stopped doing that for quite some time now. Of course, if the item was defective or it was an error on QVC's part, I believe you would be refunded.

Re: Postage

zinky — Fri, 29 Apr 2016 19:01:37 GMT

I have already cut down on buying since postage got high and the products cost so much more but this will really cut down on what I buy. I hope others who do not know will see these messages and start to complain.

Re: Postage

JeanLouiseFinch — Fri, 29 Apr 2016 20:45:15 GMT

@zinky I can't say with certainty how long it's been, but I want to say close to a year, if not more. Customers were complaining about the high shipping costs so QVC lowered them, but in doing so they also changed policy on refunding the original shipping on returns. I can't blame them. It costs and someone has to pay it. It's not right that QVC should have to take the hit when someone orders the wrong size or just changes their mind. Customers can't have it both ways.

Re: Postage

Karnerblue — Fri, 29 Apr 2016 19:09:26 GMT

@zinky oh there were many complaints at the time. I think that's when they change most of the S&H on small items and clothing to $3 and $5. Guess that was supposed to make up for it.

In order to save money, most companies will do what they need to.

Re: Postage

Catty2 — Fri, 29 Apr 2016 19:56:12 GMT

I hadn't ordered anything in a long time. Recently I ordered an item that I had to return. The original postage was $3 - this was a pair of fitover sunglasses. I was charged $6.95 for the return postage. This is why I am so hesitant to order from QVC anymore.

Re: Postage

World Traveler — Fri, 29 Apr 2016 21:11:29 GMT

@Karnerblue wrote:
Yes, they stopped doing that for quite some time now. Of course, if the item was defective or it was an error on QVC's part, I believe you would be refunded.

@Karnerblue That is correct. I have returned an item that was defective and they did not charge me postage. Also, one time I received the wrong color from what I ordered. Again, no charge for postage.

Re: Postage

RainyDayGal — Fri, 29 Apr 2016 21:26:21 GMT

That change really made me cut down on shopping.

Re: Postage

GCR18 — Fri, 29 Apr 2016 22:21:32 GMT

The shipping/return changes were made in February 2015. They are no longer new.

Re: Postage

Kachina624 — Sat, 30 Apr 2016 00:00:51 GMT

@Catty2 wrote:
I hadn't ordered anything in a long time. Recently I ordered an item that I had to return. The original postage was $3 - this was a pair of fitover sunglasses. I was charged $6.95 for the return postage. This is why I am so hesitant to order from QVC anymore.

@Catty2 You could have taken those sunglasses to the post office and paid the return postage. I'm sure it would have been a lot less than $6.95.

Re: Postage

zinky — Tue, 03 May 2016 18:48:18 GMT

I don't think your savings would be more than a dollar. Postage is very high.

As for QVC...they make tons of money and they think giving us the ability to make payments on items is a favor! I will no longer do that either. If I order something from now on it better be something I can't do without.

Re: Postage

Tinkrbl44 — Tue, 03 May 2016 22:47:13 GMT

@zinky

What does this have to do with Beauty?

Re: Postage

JeanLouiseFinch — Tue, 03 May 2016 22:56:05 GMT

@zinky wrote:
I don't think your savings would be more than a dollar. Postage is very high.

As for QVC...they make tons of money and they think giving us the ability to make payments on items is a favor! I will no longer do that either. If I order something from now on it better be something I can't do without.

@zinky I don't understand your knocking QVC for offering the Easy Pay option So what if QVC makes tons of money. Isn't that the goal of any business owner, company, or corporation? Easy Pay is an option that makes something more affordable for some people by paying it off over a few months. I don't know that I'd call it a favor, but it probably helps QVC make more sales than if it wasn't offered. Even so, QVC isn't twisting anyone's arm to choose that option. If someone gets themselves in trouble by ordering too much and setting up more Easy Pays than their budget can afford, that's their own fault, not QVC's.

Re: Postage

Sunshine Kate — Wed, 04 May 2016 00:25:56 GMT

Yes, it's been awhile since QVC changed their policy. I don't shop from there anymore.