topic Re: Insulting QVC Customer Service Response in Beauty

Insulting QVC Customer Service Response

candyagain — Sat, 12 Mar 2016 09:30:09 GMT

I emailed QVC customer service today to ask if I could receive a rebate on an item I paid full price for that was now on sale during Silver Style. I've asked for the sale price to be honored once in a blue moon and only on items purchased recently. I'd waited and waited for a bracelet I liked to go on sale and finally gave up and used EZ pay to buy it. I also gave it a great review!

When I saw the sale price today I asked if QVC would give me a rebate for the sale price. Just so you know I was prepared to take no for an answer. Well, I received an email saying that since I'd bought the bracelet over 30 days ago I culdn't get the rebate....BUT....I was welcome to return the item and purchase a new one for the sale price. Oh, and it had been a pleasure assisting me!

The email annoyed me off and on all day. Finally decided to vent here, If I couldn't get the rebate because the 30 days were up how was I going to return the over 30-day original purchase? Is this good business to tell a customer to return a used item for new? And how much $$ and time spent in the return and resend process for both me and the Q?

Candy

Re: Insulting QVC Customer Service Response

BlingQueen022 — Sat, 12 Mar 2016 09:44:45 GMT

You only have 30 days to return something. I don't know how she would say to retrurn it now and repurchase the bracelet. I have to say you can call and try to get another rep, but it's been over 30 days since the bracelet went on sale. I don't think that the Q has an obligation to give you the difference in price. Their policy is 30 days. I would just move on with your life and go about your business. I've had this happen to me once and I learned if it's a certain brand like Judith Ripka, I no longer purchase anything from her when it's new beccause if you wait a month or two it always goes on clearance.

Re: Insulting QVC Customer Service Response

circles — Sat, 12 Mar 2016 11:25:50 GMT

I feel this could have been handled so much nicer by the c.s....if she felt its past 30 days and your bracelet was no longer able to received a refund on the difference ...she should not have suggested you return and buy again...you would have incured return shipping fees...and then shipping fees to get the new sent out....not a good choice for you...

I guess i would like to know how past 30 days was your purchase...if only a few days or a week...c.s. should have given you the credit...if it was way longer then that...then your bracelet really didn't qualify for the credit...

Next time ask to speak to a supervisor or call back a few hours later when you might get a differenct c.s....

Re: Insulting QVC Customer Service Response

ID2 — Sat, 12 Mar 2016 11:39:47 GMT

I'd just give cs a call and see what they tell you in person. Give it a try.

Re: Insulting QVC Customer Service Response

Iwantcoffee — Sat, 12 Mar 2016 11:47:48 GMT

@BlingQueen022 wrote:
You only have 30 days to return something. I don't know how she would say to retrurn it now and repurchase the bracelet. I have to say you can call and try to get another rep, but it's been over 30 days since the bracelet went on sale. I don't think that the Q has an obligation to give you the difference in price. Their policy is 30 days. I would just move on with your life and go about your business. I've had this happen to me once and I learned if it's a certain brand like Judith Ripka, I no longer purchase anything from her when it's new beccause if you wait a month or two it always goes on clearance.

I don't think so either. If I agree to a price and purchase the product that is the amount I pay for the item.

I would not want to be billed a greater amount with a price increase, so I do not expect a refund at a lower sales point.

Re: Insulting QVC Customer Service Response

Serenity-Now — Sat, 12 Mar 2016 12:00:14 GMT

I have returned things that are over 30 days, because I am still paying EZP on the item. More than once. So, I think you have 30 days from the last payment, but you may want to double-check on this. However, I've done this off & on successfully over the past 10 years or so. Not a lot, but when necessary. So, I actually think the C/S rep was giving you a heads-up about that, which is a nice thing to do & not insulting, after all. If this was the case.

Re: Insulting QVC Customer Service Response

Group 5 minus 1 — Sat, 12 Mar 2016 12:43:55 GMT

E-Mailing is not a good idea. It is better to talk to someone. Why did you e-mail? I also think CS is not well trained.

Re: Insulting QVC Customer Service Response

Vickiv — Sat, 12 Mar 2016 12:52:54 GMT

If you call CS and talk to them. I'm sure someone will help you.

Re: Insulting QVC Customer Service Response

nomless — Sat, 12 Mar 2016 14:50:37 GMT

OP, I'm curious as to why you think Q's 30-day price match policy should be extrended to more than 30 days for you. What basis is there for you to be an exception to the policy?

Re: Insulting QVC Customer Service Response

winamac1 — Sat, 12 Mar 2016 13:08:38 GMT

@Vickiv wrote:
If you call CS and talk to them. I'm sure someone will help you.

I disagree. They are often not very flexible.

Re: Insulting QVC Customer Service Response

BlingQueen022 — Sat, 12 Mar 2016 13:21:42 GMT

@SerenityNowMyndi wrote:
I have returned things that are over 30 days, because I am still paying EZP on the item. More than once. So, I think you have 30 days from the last payment, but you may want to double-check on this. However, I've done this off & on successfully over the past 10 years or so. Not a lot, but when necessary. So, I actually think the C/S rep was giving you a heads-up about that, which is a nice thing to do & not insulting, after all. If this was the case.

Are you saying if you have an item on a 5 month easy pay and you return it during the 4th month of an easy pay they will refund the difference in price? 30 days is 30 days. You chose the option of easy pay. I just don't believe it for a second that the Q would give you the difference in price after 4 months or anytime past the 30 days.

Re: Insulting QVC Customer Service Response

Isobel Archer — Sat, 12 Mar 2016 13:16:44 GMT

@ncascade wrote:
E-Mailing is not a good idea. It is better to talk to someone. Why did you e-mail? I also think CS is not well trained.

In this case, it seems like it was a very good idea, because now she has it in writing that the Q will accept her return after 30 days.

Re: Insulting QVC Customer Service Response

PINKdogWOOD — Sat, 12 Mar 2016 13:26:27 GMT

To not be able to return after the 30 day deadline is not really true. I emailed the Q just a few months ago about wanting to return something after the 30 days and received an email back indicating that I certainly still could make my return. The only thing I was further informed of was that to not expect my s/h back which doesn't happen anyway.

I sent back what I wanted to return, received my credit. Done.

My suggestion, email the Q on the 'contact page' and don't talk to CS reps. There are a million of them and you'll easily get a million different answers. Not sure who of this company answers the emails but I also printed out my response and included it in my return. No questions asked.

Re: Insulting QVC Customer Service Response

violann — Sat, 12 Mar 2016 13:27:25 GMT

I'd be disappointed about missing a good buy, but not sure I get "insulting".

CS told OP thhe policy and made a suggestion as to how to get a better buy. Was anything else insulting said?

Still, sorry the deal didn't work out in your favor. I hate it when that happens too.

Re: Insulting QVC Customer Service Response

Serenity-Now — Sat, 12 Mar 2016 13:39:00 GMT

@BlingQueen022; doesn't matter to me if you choose not to believe it, so have at it. I do believe I said that individuals should double-check prior to attempting this. I'm sure it matters for some items more than others. In my case, I Xmas shop all year long, for my family. I would never return some obviously used item, just to take advantage.

Re: Insulting QVC Customer Service Response

BlingQueen022 — Sat, 12 Mar 2016 13:54:42 GMT

@SerenityNowMyndi wrote:
@BlingQueen022; doesn't matter to me if you choose not to believe it, so have at it. I do believe I said that individuals should double-check prior to attempting this. I'm sure it matters for some items more than others. In my case, I Xmas shop all year long, for my family. I would never return some obviously used item, just to take advantage.

I just stated my opinion, but those 4 words told me so much about you.

Re: Insulting QVC Customer Service Response

qvcaddition — Sat, 12 Mar 2016 14:03:14 GMT

I would like to say, in the old Q DAYS, this happen to me and they honored it. The newer CS reps are not savy or polite like to those use to be back when.

Re: Insulting QVC Customer Service Response

Silver Fox1 — Sat, 12 Mar 2016 14:11:23 GMT

I think their CS for the most pasrt are all very nice, the ones I'ev ever delt with anyway but I don't think their CS has much of an exntended ability to do much of anything not even their supervisors. I had a situation once over a blouse that I had on wail list, well the wait list came though and .when I received it and oppened the package they had sent me a tee shirt and the packing slip was addressed to someone else. I call right away and told them and they said they could see that, that the other women had called and she was sending the blouse back, it was on its way to them and for me to send the t-shirt back. I asked if they would move me to the top of the wait list for the blouse so when they received it back from her it would be sent to me and I was told " oh no we have no way of doing that" so I asked to speak to a supervisor and she also said she didn't have the ability to do that it would have to go through "Corp. HQ" she would have to put in a request in wrighting " . I couldn't beleive my ears !!! I at the time was a supervisor for a large tranportation Co. and I had the ability to move people on a wait list so I don;t know if she just didn't want to do it or they really don't much authority to do anything but speak nicely ! Well it ended up that I never did get the blouse, it must have "gone to the next person on the wait list" (whice of course wasn;t me) and to be hosest to this day it still irritates me when I think of it so I wouldn't except to much from them.

Re: Insulting QVC Customer Service Response

millieshops — Sat, 12 Mar 2016 14:17:42 GMT

I don't think the CS service rep should have suggested returning and rebuging at all. And that would not be insulting.

OP had waited for her bracelet, ordered it herself without anyone twisting her arm, and, assuming she's an adult knowing that at some time in the future the bracelet could go on sale.

Once a customer comes to CS and asks for a refund over the policy period and then comes here and brags about it --and yes, someone who has that happen will do that --then the polocy is no longer 30 days, It's whatever that person managed to get. Now the policy is, say 33 days - and yes, someone will be asking for at rebate at 35. There's no end to this kind of stuff.

I'm sorry OP felt insulted, but I'm not sorry she didn't get her refund.

Re: Insulting QVC Customer Service Response

Shelbelle — Sat, 12 Mar 2016 14:17:45 GMT

I have not bought from the Q in years, but I do order from HSN. I often get sale benefits, but they are always within the 30 day period. I dont know what they would answer if it were over the 30 days. But, best to call CS

, you can call a few times, you will always get a different person, and you may hit a winner, worth a try. How much over the 30 days is it??