topic Re: Warning: Ordering It Cosmetics in Beauty

Warning: Ordering It Cosmetics

the Oracle — Fri, 11 Mar 2016 17:55:15 GMT

I will only order It Cosmetics through QVC from now on.

I ordered through the TV ad/Online site, and it is a massive bait and switch.

They promised a $39 full-size 5-piece, but when the bill arrived it was for $149, payable for three months at $49. When I tried to cancel, it was nearly impossible. They told me it was cancelled, and no further payment was required. THEN I get a cancellation notice telling me I still owed $79.

Whatever you do, do not order directly. Order only through QVC, for your own protection.

Re: Warning: Ordering It Cosmetics

Valstybaby — Fri, 11 Mar 2016 17:55:58 GMT

@the Oracle wrote:
I will only order It Cosmetics through QVC from now on.

I ordered through the TV ad/Online site, and it is a massive bait and switch.

They promised a $39 full-size 5-piece, but when the bill arrived it was for $149, payable for three months at $49. When I cancelled, it was nearly impossible. They told me it was cancelled, and no further payment was required. THEN I get a cancellation notice telling me I still owed $79.

Whatever you do, do not order directly. Order only through QVC, for your own protection.

I ordered through their site with no problem at all, as usual. Never order through TV commercials.

Re: Warning: Ordering It Cosmetics

ChynnaBlue — Fri, 11 Mar 2016 18:14:07 GMT

That's the infomercial site managed by Guthy-Renker, NOT It Cosmetics. The web address is different and it says GR in the lower right-hand corner.

I've never had issues ordering through It Cosmetics' actual website. I'm not a fan of Guthy-Renker. They make it easy to order and hard to cancel. They do state clearly online that you will be enrolled and your card will automatically be charged every month, but they don't on their TV infomercials. I try to avoid them.

Re: Warning: Ordering It Cosmetics

aprilskies — Fri, 11 Mar 2016 18:24:46 GMT

I never order things through infomercials. This is one site I hear a lot about and refuse to order through them.

Re: Warning: Ordering It Cosmetics

millieshops — Fri, 11 Mar 2016 18:28:34 GMT

Seems to me we heard almost the same story with some Wen offers from Gunthy-Renker.

Good to be reminded of the danger here.

Re: Warning: Ordering It Cosmetics

vandyfan — Fri, 11 Mar 2016 18:30:03 GMT

I received and returned the Bye Bye Foundation in the last week or so and was credited in my account this morning. I ordered through her website. It was very easy.

Re: Warning: Ordering It Cosmetics

JeanLouiseFinch — Fri, 11 Mar 2016 18:35:28 GMT

It's not It Cosmetics/Jamie Kern Lima's fault, it's how Guthy-Renker operates. They do it with WEN, ProActive, Meaningful Beauty, whomever they do infomercials for. Once you place an order, you're automatically signing up for an auto-ship account and giving them permission to charge your credit card monthly. It's up to the consumer to read the small print and pay attention to what they're getting themselves into.

Re: Warning: Ordering It Cosmetics

Trix — Fri, 11 Mar 2016 18:38:04 GMT

Mine is an old story, so I won't bore you with it, but dealing with Gunthy Renker was one of the reasons I stopped using Principal Secret. At the time I left the Principal Secret catalog, and the then new website, were operated by Gunthy Renker.

Re: Warning: Ordering It Cosmetics

Perkup — Fri, 11 Mar 2016 18:55:16 GMT

I've been very interested in Bye Bye Foundation, but would not order through GR. Wish QVC could or would get the product. But I'm also wondering if there is really a difference in Bye Bye Foundation and Jamie's CC Cream, as the product packaging is the same. If they aren't the same, then I wish QVC would get the product. It sounds great, seems to cover beautifully and I don't really care for Jamie's other foundations.

Re: Warning: Ordering It Cosmetics

Snoopp — Fri, 11 Mar 2016 19:24:20 GMT

You can find IT cosmetics at Ulta if you happen to have one near you.

Re: Warning: Ordering It Cosmetics

Chimi — Fri, 11 Mar 2016 19:26:33 GMT

"It" is not the only product line with this problem. Heard the same about WEN and other beauty lines. There are numerous complaints about products that are "free" except for shipping and handling charges. Buyers purchase using their credit card and then are automatically charged for continuous orders with a lot of grief trying to cancel. Thanks for posting and making people aware of this scam.

Re: Warning: Ordering It Cosmetics

Nightowlz — Fri, 11 Mar 2016 19:41:51 GMT

I order direct from It Cosmetics site with no problems. She does has a link on her site As Seen On TV you can click on to buy this. It is through Guthy Renker.

I clicked on the As Seen On TV. It has 2 options a 7 pc kit for $49.95 or a 5 pc kit for $39.95. If you click on one of those & follow their step by step ad you will see at the end during checkout that both kit prices are for Introductory sizes. If you click on Full Size the prices change & you end up paying 3 monthly installments. The lower price is only good for Introductory products. You have to look at all the small print. All these As Seen On TV ads are like this.

Below is a pic of the Installment plan for the 5 pc full size products. See option to pick 1 kit or Full Size kit in the drop down menu under the Beautiful You Collection in red print. Sneaky advertising. I know it's there I just have to find it. I guess the drop down menu is not showing up right but you can see it on her site.

Beautiful You™ Collection

1 Kit

Intro Size SupplyFull Size Supply

IT Cosmetics Full Size 5-Piece Beautiful You Collection, Medium Shade.

WHEN YOU ORDER TODAY, YOU WILL ALSO RECEIVE TWO FREE GIFTS!
For todays Full Size Entry Kit, you will be charged 3 installments of:

• 1st Installment:
$39.95 charged today (Free Standard S&H)

• 2nd Installment:
$39.95 charged approximately 4 weeks from today

• 3rd Installment:
$39.95 charged approximately 8 weeks from today

Approximately 12 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new full size supply of IT Cosmetics®. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of $39.95 plus $3.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at (800) 465-7613.

Every IT Cosmetics® order includes a 60-day money-back guarantee of the purchase price less shipping and handling.

If you click on the Introductory Kit in the drop down menu it changes the terms & shows this.

IT Cosmetics® Intro 5-Piece Beautiful You CollectionMedium Shade. WHEN YOU ORDER TODAY, YOU WILL ALSO RECEIVE TWO FREE GIFTS! You will be charged 1 payment of $39.95 plus $5.99 shipping and handling for this shipment.

Approximately 4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new full size supply of IT Cosmetics®. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of $39.95 plus $3.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at (800) 465-7613.

Every IT Cosmetics® order comes with our 60-day Money Back Guarantee less shipping and handling.

Re: Warning: Ordering It Cosmetics

meonlybetter — Fri, 11 Mar 2016 20:25:23 GMT

O M G. Never order anything from GR. Run far far far away as fast as you can.

Re: Warning: Ordering It Cosmetics

suzyQ3 — Fri, 11 Mar 2016 22:10:49 GMT

@Perkup wrote:
I've been very interested in Bye Bye Foundation, but would not order through GR. Wish QVC could or would get the product. But I'm also wondering if there is really a difference in Bye Bye Foundation and Jamie's CC Cream, as the product packaging is the same. If they aren't the same, then I wish QVC would get the product. It sounds great, seems to cover beautifully and I don't really care for Jamie's other foundations.

"I've been very interested in Bye Bye Foundation, but would not order through GR. Wish QVC could or would get the product."

@Perkup, you have posted this numerous times, and every time I see it, I reply to you that you can buy the new foundation ON THE IT COSMETICS SITE. You do not have to buy it from GR, so I don't see the problem.

In fact, you would not be charged shipping on the brand's website, but you would if QVC carried the foundation and you purchased it here.

Re: Warning: Ordering It Cosmetics

Wsmom — Fri, 11 Mar 2016 21:38:39 GMT

@vandyfan, why did you return it? I've been interested in that foundation so would love to hear what you didn't like about it. TIA!!!

Re: Warning: Ordering It Cosmetics

MomCat — Fri, 11 Mar 2016 22:16:57 GMT

If you order ANY product shown on tv or advertised in print from a marketing firm you are doomed. Once you give that credit card number, they have you. You know what they say - if it's too good to be true......... Live and learn. I was lucky enough to hear the stories about this years ago and never did it myself. I don't know how this is even legal.

Re: Warning: Ordering It Cosmetics

JeanLouiseFinch — Fri, 11 Mar 2016 22:39:01 GMT

I just did a fake order online, via GR's "try it now" website. The shipment terms and installment chargess are clearly stated in the Order Summary BEFORE entering payment information. There's also a box to check, agreeing to terms and conditions. Terms and conditions have a link that should be read before clicking the check. It has information about charges, returns, refunds, and cancellations along with other legals stuff. What we don't know is if the OP actually returned the products. If she didn't, she is obligated to the full amount charged.

Re: Warning: Ordering It Cosmetics

KarenaJeannette — Fri, 11 Mar 2016 23:49:26 GMT

@JeanLouiseFinch wrote:
I just did a fake order online, via GR's "try it now" website. The shipment terms and installment chargess are clearly stated in the Order Summary BEFORE entering payment information. There's also a box to check, agreeing to terms and conditions. Terms and conditions have a link that should be read before clicking the check. It has information about charges, returns, refunds, and cancellations along with other legals stuff. What we don't know is if the OP actually returned the products. If she didn't, she is obligated to the full amount charged.

@JeanLouiseFinch - You are right!! I checked this out months ago. The terms and installments are clearly stated. The $39.95 kit is for the mini trial sizes, not for full sized items. You have to read the fine print and check off boxes that you agree to all the terms, etc. before you can process the order. It's all there in black and white, which is why I would never order a full size kit for $149 to be paid in installments!

Re: Warning: Ordering It Cosmetics

Jeannie29 — Sat, 12 Mar 2016 00:51:11 GMT

In the OP picture, it clearly tells how much each installment plus shipping. No bait and switch, you just have to know what you are agreeing to.

Re: Warning: Ordering It Cosmetics

HallieD — Sat, 12 Mar 2016 21:49:05 GMT

I'd hold Jamie responsible for partnering with shady Guthy-Renker.