topic Re: Problem with IT Cosmetics Celebration foundation compact?? in Beauty

Problem with IT Cosmetics Celebration foundation compact??

Tantallum — Tue, 02 Feb 2016 01:48:58 GMT

I am a big IT fan. I especially love the celebration foundation, and since I first tried it a couple years ago, it is all I use. However, I have now had two defective compacts. It's like the powder won't come up out of the compact. As if it is either way way too compressed, or the powder itself has something wrong with it because it is solid as a rock and will not come onto the brush.

My first compact I bought was perfect. Used it all up, first time I have EVER done that with any makeup product I think!! Second one had the problem I described above from the moment I opened it and I thought I had a fluke. Too late to return so I just chucked it and I like the foundation so much I bought another. Third compact just fine, I took that to work to keep there and bought another one to keep at home. This one I have at home is now having the same problem as the second!!

I clean my brushes regularly. Also another compact I have going at the exact same time that I keep at work is perfectly fine so it is not 'user error' LOL.

anyone else have this problem??

Re: Problem with IT Cosmetics Celebration foundation compact??

Tantallum — Tue, 02 Feb 2016 01:53:30 GMT

Here is a picture of the defective compact. You can see the bit around the IT logo is rock solid and a different consistency than the edges. The softer looking area on the edge will deliver color onto the brush.

Again, it is past the 30 days, because I often buy a spare before I run out. This should be the last straw and I should find a different brand but I really love it!

Re: Problem with IT Cosmetics Celebration foundation compact??

HappyDaze — Tue, 02 Feb 2016 01:58:15 GMT

Yes, it develops a film or something and you can't pick up any product without scraping off the top layer. I don't think it is defective, just not a very good product. Some people like to blame your skincare for causing this (oils, serum, moisturizer, etc) but I've used the same skincare with other compact powders and never had this issue with any other brand. In fact, I have been using Laura Geller's baked elements foundation for a few months now and it has never developed a film or became difficult to get product out.

I thought by now she fixed this problem but I guess not. Or the QC isn't consistent and some batches are worse than others.

Sorry, I know it is frustrating.

Re: Problem with IT Cosmetics Celebration foundation compact??

Q4u — Tue, 02 Feb 2016 02:00:58 GMT

I have had that happen and I continue to use the product "around" the affected area. I believe it's due to moisture (of some sort) getting on it. At least I think that's what happened to mine. I even took a fingernail and scraped the top of the area off and let it flake into the trash can. It wasn't the same as it was new, but I was able to get more of the product on my brush and use it up. You just have to be very careful of anything getting on the pressed powder while you're using it.....

Re: Problem with IT Cosmetics Celebration foundation compact??

Tantallum — Tue, 02 Feb 2016 02:01:36 GMT

Thanks @HappyDaze. I agree, if it were due to my face lotion or something else on ME, then every celebration foundation compact would develop the same problem... but no.

I also have never had this happen with any other powder make up.

Re: Problem with IT Cosmetics Celebration foundation compact??

Q4u — Tue, 02 Feb 2016 02:02:42 GMT

I should mention that I've had the exact same problem with other brands.... and do not think it is IT's problem at all....

Re: Problem with IT Cosmetics Celebration foundation compact??

HappyDaze — Tue, 02 Feb 2016 02:06:34 GMT

@tantallum wrote:
Thanks @HappyDaze. I agree, if it were due to my face lotion or something else on ME, then every celebration foundation compact would develop the same problem... but no.
I also have never had this happen with any other powder make up.

I find it disappointing she has never resolved this issue. I think it proves that it is a QC issues by the very fact that some of your compacts are fine, others are not.

Re: Problem with IT Cosmetics Celebration foundation compact??

Tantallum — Tue, 02 Feb 2016 02:06:47 GMT

Thank you for your reply @Q4u. My only thought is that I use all of my IT compacts the exact same way, same brush, etc. and 2/4 have been perfect and 2/4 have not. that is what is making me wonder if it is the product and not me...

oh well, I will probably end up buying it again anyway... It really is the best foundation I have used, it is just now twice as expensive for me!

Re: Problem with IT Cosmetics Celebration foundation compact??

Rachb — Tue, 02 Feb 2016 02:08:23 GMT

I use Laura's Baked Elements and have never had a problem like this.

Re: Problem with IT Cosmetics Celebration foundation compact??

SurferWife — Tue, 02 Feb 2016 02:26:48 GMT

@Tantallum...it's called glazing & there are several ways to fix it. I have found this should be done after every use and it will have a long life afterwards.

Glazing is caused by our moisturizer getting onto our brushes then transferred onto the foundation.

1) Using scotch tape lay the sticky side down directly onto the glazed portion of your Celbration Foundation and rub gently then lift off tape ( like you do to neatly remove price on a gift). The glazing sticks to the tape and reveals fresh new foundation. You'll need several strips to get it all, but gosh it works; OR

2) Use and eyebrow brush (like on the opposite end of the eyebrow pencil) and GENTLY scrape until all the glazed foundation is removed. Blow off excess to reveal fresh new foundation.

I prefer #1 because it the cleaner of the 2 methods. Your Celebration Foundation will be saved!!!'

Re: Problem with IT Cosmetics Celebration foundation compact??

TamiT28 — Tue, 02 Feb 2016 02:28:38 GMT

Did you purchase all of the compacts from QVC or directly from the IT website?Have you contacted IT cosmetics?

I have used Benefits B-o-i-n-g concealer for a few years and love it. I have purchased it from either HSN, Ulta, or Sephora. The last 2 I have purchased have been 'gritty'. Even though I purchased the last 2 from Ulta, I contacted Benefit Cosmetics directly and they had me send the defective product to them and they sent me a replacement (which is perfect with no bumps). They wanted to see the product and get the production numbers from the package so maybe they could trace the problem.

I am wondering if you contact IT cosmetics directly if they might do the same thing for you?

Re: Problem with IT Cosmetics Celebration foundation compact??

Tantallum — Tue, 02 Feb 2016 02:30:29 GMT

@SurferWife wrote:
@Tantallum...it's called glazing & there are several ways to fix it. I have found this should be done after every use and it will have a long life afterwards.

Glazing is caused by our moisturizer getting onto our brushes then transferred onto the foundation.

1) Using scotch tape lay the sticky side down directly onto the glazed portion of your Celbration Foundation and rub gently then lift off tape ( like you do to neatly remove price on a gift). The glazing sticks to the tape and reveals fresh new foundation. You'll need several strips to get it all, but gosh it works; OR
2) Use and eyebrow brush (like on the opposite end of the eyebrow pencil) and GENTLY scrape until all the glazed foundation is removed. Blow off excess to reveal fresh new foundation.

I prefer #1 because it the cleaner of the 2 methods. Your Celebration Foundation will be saved!!!'

Thank you @SurferWife, I will definitely try this

Re: Problem with IT Cosmetics Celebration foundation compact??

HappyDaze — Tue, 02 Feb 2016 02:34:33 GMT

@SurferWife wrote:
@Tantallum...it's called glazing & there are several ways to fix it. I have found this should be done after every use and it will have a long life afterwards.

Glazing is caused by our moisturizer getting onto our brushes then transferred onto the foundation.

1) Using scotch tape lay the sticky side down directly onto the glazed portion of your Celbration Foundation and rub gently then lift off tape ( like you do to neatly remove price on a gift). The glazing sticks to the tape and reveals fresh new foundation. You'll need several strips to get it all, but gosh it works; OR
2) Use and eyebrow brush (like on the opposite end of the eyebrow pencil) and GENTLY scrape until all the glazed foundation is removed. Blow off excess to reveal fresh new foundation.

I prefer #1 because it the cleaner of the 2 methods. Your Celebration Foundation will be saved!!!'

I don't understand all this work for a product though, especially since OP hasn't had the issue with every compact. They need to FIX it, not make people jump through hoops in order to use it.

I really wish that people wouldn't blame it on moisture or anything else but the product. If it were just a moisturizer issue and you store and use the product in the exact same way every time and yet some compacts do this and some don't and other brands NEVER do this, then it is an issue with that particular product, whether it be a quality control issue or how they manufacture the product.

Re: Problem with IT Cosmetics Celebration foundation compact??

SurferWife — Tue, 02 Feb 2016 02:34:31 GMT

@Tantallum...when I was having this problem, this is the advice I got directly from IT's customer service. I works like a charm! 👍👍

Re: Problem with IT Cosmetics Celebration foundation compact??

Naturesbeauty — Tue, 02 Feb 2016 02:46:48 GMT

Email that picture and include a description of the problem to iT Cosmetics directly. I had some problems with a set of brushes I had ordered from QVC. I emailed them a picture and a description of the problem. No questions asked and they replaced them with a new set. They didn't want the old brushes back. Customer Service said to keep them for back-ups. They were so nice and even sent some samples of some of their other products. You can get their contact email address at their website......scroll to the bottom of their page and click onto contact us or email address. contact: info@itcosmetics.com

Re: Problem with IT Cosmetics Celebration foundation compact??

sunshine45 — Tue, 02 Feb 2016 02:41:18 GMT

this is one of my go-to foundations and i have not had this problem at all. i use an IT brush to apply either dry OR sometimes i use my brush, dampen it a bit, dip into the powder, and then apply the celebration foundation (it gives you a bit more coverage if you do it this way). i make sure not to use it in just one area, but swipe the brush all over the compact. if you do use the "dampen method" make sure to leave the compact open for a little while to dry.

i used to have that problem when i was using laura geller balance/brighten and her baked products. i stopped using them because i noticed a lot of product was then unusable.

on a side note......i am LOVING the new IT foundation from the TSV..... the cushion delivery system is so easy to use and a light dip of the brush into the cushion three times covers my entire face, without being too heavy. a perfect spring/summer look. i started using it last week. it really feels like you have nothing on!

Re: Problem with IT Cosmetics Celebration foundation compact??

Naturesbeauty — Tue, 02 Feb 2016 02:49:25 GMT

@sunshine45 wrote:
this is one of my go-to foundations and i have not had this problem at all. i use an IT brush to apply either dry OR sometimes i use my brush, dampen it a bit, dip into the powder, and then apply the celebration foundation (it gives you a bit more coverage if you do it this way). i make sure not to use it in just one area, but swipe the brush all over the compact. if you do use the "dampen method" make sure to leave the compact open for a little while to dry.
i used to have that problem when i was using laura geller balance/brighten and her baked products. i stopped using them because i noticed a lot of product was then unusable.

on a side note......i am LOVING the new IT foundation from the TSV..... the cushion delivery system is so easy to use and a light dip of the brush into the cushion three times covers my entire face, without being too heavy. a perfect spring/summer look. i started using it last week. it really feels like you have nothing on!

Did you order the same color as you use in the compact? I want to try it but wasn't sure on what color to order. I use tan in the liquid and compact foundations.

Re: Problem with IT Cosmetics Celebration foundation compact??

sunshine45 — Tue, 02 Feb 2016 03:18:58 GMT

@Save the Whales wrote:
@sunshine45 wrote:
this is one of my go-to foundations and i have not had this problem at all. i use an IT brush to apply either dry OR sometimes i use my brush, dampen it a bit, dip into the powder, and then apply the celebration foundation (it gives you a bit more coverage if you do it this way). i make sure not to use it in just one area, but swipe the brush all over the compact. if you do use the "dampen method" make sure to leave the compact open for a little while to dry.
i used to have that problem when i was using laura geller balance/brighten and her baked products. i stopped using them because i noticed a lot of product was then unusable.

on a side note......i am LOVING the new IT foundation from the TSV..... the cushion delivery system is so easy to use and a light dip of the brush into the cushion three times covers my entire face, without being too heavy. a perfect spring/summer look. i started using it last week. it really feels like you have nothing on!
Did you order the same color as you use in the compact? I want to try it but wasn't sure on what color to order. I use tan in the liquid and compact foundations.

@Naturesbeauty

i also use tan in the celebration foundation and ordered the tan in the cushion compact. it looks a bit dark when you open it, but the color is perfect when applied. if you want it more for a lighter coverage then just dip lightly into the cushion. i like to put a few big dots of it on my face and then swirl/buff it in.

Re: Problem with IT Cosmetics Celebration foundation compact??

susandee — Tue, 02 Feb 2016 04:09:32 GMT

@tantallum wrote:
I am a big IT fan. I especially love the celebration foundation, and since I first tried it a couple years ago, it is all I use. However, I have now had two defective compacts. It's like the powder won't come up out of the compact. As if it is either way way too compressed, or the powder itself has something wrong with it because it is solid as a rock and will not come onto the brush.

My first compact I bought was perfect. Used it all up, first time I have EVER done that with any makeup product I think!! Second one had the problem I described above from the moment I opened it and I thought I had a fluke. Too late to return so I just chucked it and I like the foundation so much I bought another. Third compact just fine, I took that to work to keep there and bought another one to keep at home. This one I have at home is now having the same problem as the second!!

I clean my brushes regularly. Also another compact I have going at the exact same time that I keep at work is perfectly fine so it is not 'user error' LOL.

anyone else have this problem??

Easy fix. Take clear packing tape and press it on the compact. Rub lightly with your finger and remove. Voila! Your compact is perfect. The oils from your brush, etc. cause a film barrier to form. Nothing wrong with the compact. I find it happens more often if I use a sponge versus the brush only. Hope this helps.

Re: Problem with IT Cosmetics Celebration foundation compact??

puglover1 — Tue, 02 Feb 2016 05:49:09 GMT

I have one that looks just like that too. Straight out the box found the problem using it for the first time.