topic Re: Returning WEN in Beauty

Returning WEN

smokesgal — Sun, 20 Dec 2015 19:19:21 GMT

Has anyone tried to return unused bottles of Wen since the class action lawsuit was announced? I have a gallon sitting in my closet that I don't want to use because, while I am not balding in any way, over the years I have noticed a lot of hair falling out in the shower after using Wen cleansers....WAY more than ever falls out using regular foaming shampoo. I stupidly never connected this hair loss with Wen, but I am officially done with the product.

Problem is, I am pretty sure my unused gallon has been sitting in my closet for well over 6 months. It was an auto-delivery I got a while ago. I wonder if QVC will relax their return policy in light of this lawsuit and bad publicity with Wen products. Anyone know? I sent an email and plan to call, but was still wondering if anyone has been in this stuation. I guess worse case scenario is I have a gallon of shave cream that will last me 10 years. At least if it makes me lose hair on my legs, that is a positive unintended consequence

Re: Returning WEN

kcladyz — Sun, 20 Dec 2015 19:29:15 GMT

I am rather certain you had it too long to return. You can post it on the wen board to see if anyone wants to buy it from you or you can try selling onn ebay

Re: Returning WEN

Jordan2 — Sun, 20 Dec 2015 19:30:27 GMT

I don't know about returning them. It would be nice if QVC gave some sort of a credit, to be spent on a future purchase though I wouldn't hold my breath! I finally broke down and bought the TSV, never having used it. Now this lawsuit, I wouldn't have bought it if I had known. I threw away the packaging so I guess I'm stuck with it. I'll probably use it to see how it is. I had this on AD but cancelled it.

Re: Returning WEN

HappyDaze — Sun, 20 Dec 2015 19:33:32 GMT

your post doesn't really make sense. You've had the gallon for 6 months but never used it because you were worried since you've been using wen for years you' had more hair falling out but you bought the gallon anyway? Yet didn't use it nor did you return it in the allotted return timeframe? Sounds like you have buyers remorse, then you allowed the return time period to pass for whatever reaso and now you want to capitilize on the lawsuit to get your money back. Kind of shady, no?

Re: Returning WEN

smokesgal — Sun, 20 Dec 2015 19:38:40 GMT

No, I got it on auto delivery a long time ago but had another bottle I was finishing up in the meantime. I use Wen interspersed with regular shampoo so it takes me a while to go through bottles.

Re: Returning WEN

birkin baby — Sun, 20 Dec 2015 19:54:19 GMT

@HappyDaze wrote:
your post doesn't really make sense. You've had the gallon for 6 months but never used it because you were worried since you've been using wen for years you' had more hair falling out but you bought the gallon anyway? Yet didn't use it nor did you return it in the allotted return timeframe? Sounds like you have buyers remorse, then you allowed the return time period to pass for whatever reaso and now you want to capitilize on the lawsuit to get your money back. Kind of shady, no?

Wow. Kinda accusatory,no? This post made perfect sense. I bet lots of people have gallons of this conditioner/shampoo from auto delivery who feel uneasy about using it now. A poster asked a legitimate question and you snarked the heck out of it.

Re: Returning WEN

Kim-QVC — Sun, 20 Dec 2015 19:48:16 GMT

This post has been removed by QVC because it is inappropriate.

Re: Returning WEN

Drythe — Sun, 20 Dec 2015 19:51:54 GMT

@kcladyz wrote:
I am rather certain you had it too long to return. You can post it on the wen board to see if anyone wants to buy it from you or you can try selling onn ebay

@kcladyz @smokesgal

This is against the board guidelines.

Re: Returning WEN

JeanLouiseFinch — Sun, 20 Dec 2015 20:06:41 GMT

@smokesgal wrote:
Has anyone tried to return unused bottles of Wen since the class action lawsuit was announced? I have a gallon sitting in my closet that I don't want to use because, while I am not balding in any way, over the years I have noticed a lot of hair falling out in the shower after using Wen cleansers....WAY more than ever falls out using regular foaming shampoo. I stupidly never connected this hair loss with Wen, but I am officially done with the product.

Problem is, I am pretty sure my unused gallon has been sitting in my closet for well over 6 months. It was an auto-delivery I got a while ago. I wonder if QVC will relax their return policy in light of this lawsuit and bad publicity with Wen products. Anyone know? I sent an email and plan to call, but was still wondering if anyone has been in this stuation. I guess worse case scenario is I have a gallon of shave cream that will last me 10 years. At least if it makes me lose hair on my legs, that is a positive unintended consequence

@smokesgal I doubt that QVC is going to change their return policy. So far, there's only been claims made against WEN, be it Chaz Dean or Guthy-Renker. Nothing has been proven and it could be a very long drawn out case. I don't think QVC is under any obligation to do anything - at least for now anyway. In spite of any who are jumping ship, there are still plenty of supporters. As a former user, I've always been a supporter and felt there must be something else going on when people would report hair loss. I'm still there, for the most part, but I'd be lying if I said I haven't given it a second thought recently. When I first started using WEN, I had definite regrowth. Over the last year I've had some thinning, but I just attributed it to aging. I stopped buying WEN a few months ago, but it was a financial decision. I have some that I'm using up and alternating with regular shampoos and conditioners but have no plans to buy more. I never thought WEN was causing any adverse affects on my hair, but who knows? I had a couple of unopened gallons (with new pumps) and recently sold them on eBay. Funny, last weekend I was at my sister's house. I brought my own stuff with me, but forgot to grab it before hopping into the shower. Since I was already inside and wet, I just used her Aussie-something volumizing shampoo and my hair looked really good that day. You might not get the exact amount you paid, but if it will give you peace of mind to not use WEN, you'll probably be able to sell your unopened bottles on eBay and recoup some of your money. Good luck.

Re: Returning WEN

KingstonsMom — Sun, 20 Dec 2015 20:00:57 GMT

Re: Returning WEN

HappyDaze — Sun, 20 Dec 2015 20:02:28 GMT

sorry but I find it shady when someone who has a product-regardless of what it is- sitting around for 6 months and then wants their money back. They know the return policy. period.

And for the crazy person calling me a WEN fanatic- that is hilarious since I use other things besides WEN and have not hid that fact. Of course when I call someone out for them wanting to return an item long past the return policy, people have to attack me and the only way they think they can do that is by calling me a wen fanatic, lol. Classic response from the peanut gallery. By all means, attack away. No skin off my nose.

Re: Returning WEN

chrystaltree — Sun, 20 Dec 2015 20:05:46 GMT

Six months????? I certain hope Q v c doesn't accept it as a return!!!

Re: Returning WEN

chrystaltree — Sun, 20 Dec 2015 20:09:09 GMT

@HappyDaze wrote:
your post doesn't really make sense. You've had the gallon for 6 months but never used it because you were worried since you've been using wen for years you' had more hair falling out but you bought the gallon anyway? Yet didn't use it nor did you return it in the allotted return timeframe? Sounds like you have buyers remorse, then you allowed the return time period to pass for whatever reaso and now you want to capitilize on the lawsuit to get your money back. Kind of shady, no?

....It's disgusting. Sadly a whole lot of people want to jump on the Show Me The Money bandwagon.

Re: Returning WEN

Tigriss — Sun, 20 Dec 2015 20:12:29 GMT

Ebay

Re: Returning WEN

eddyandme — Sun, 20 Dec 2015 20:19:10 GMT

I have a stash of Wen, also. I like to buy on specials and give as Christmas gifts to relatives. However, since the latest news, I'm just going to bring it to the town "transfer station" a/k/a dump. A lesson learned.

Re: Returning WEN

Susan Louise — Sun, 20 Dec 2015 20:28:15 GMT

@KingstonsMom wrote:

Pass the popcorn please...

Re: Returning WEN

HappyDaze — Sun, 20 Dec 2015 20:31:17 GMT

@birkin baby wrote:
@HappyDaze wrote:
your post doesn't really make sense. You've had the gallon for 6 months but never used it because you were worried since you've been using wen for years you' had more hair falling out but you bought the gallon anyway? Yet didn't use it nor did you return it in the allotted return timeframe? Sounds like you have buyers remorse, then you allowed the return time period to pass for whatever reaso and now you want to capitilize on the lawsuit to get your money back. Kind of shady, no?

Wow. Kinda accusatory,no? This post made perfect sense. I bet lots of people have gallons of this conditioner/shampoo from auto delivery who feel uneasy about using it now. A poster asked a legitimate question and you snarked the heck out of it.

I have no issue with people not wanting to use the product but, of course, you and others MISSED my point- my point is that the RETURN policy is past due and just because you don't want to use the product you bought six months ago, for whatever reason, it is past the return policy return date and sometimes, well, frankly, you just need to suck it up as a lesson learned for buying multiples or back ups.

This is another reason why I don't think people should keep a stash of things- if you decide you dont' want to use the product anymore for whatever reason, then you are stuck with a costly stash of product that you don't know what to do with. But you certainly should not expect a store to give you your money back six months later because you dont' want to use the product.

And THAT is my point.

Re: Returning WEN

shiloh 81 — Sun, 20 Dec 2015 20:34:31 GMT

OK, this is not about Wen but I bought a Northern Nights down blanket about 6 months ago for my Aunt for her birthday/Christmas ( because it was on sale and she's always wanted one like mine) She unexpectedly passed away on November 17. I called QVC to see if I could return it. It was brand new in the package. They were AMAZING and said yes and gave me a full refund. I just wish my Aunt was still here she would have loved it. I wish I would have given it to her when I bought it so she could have enjoyed it.

Re: Returning WEN

Deanie — Sun, 20 Dec 2015 20:41:40 GMT

Does anyone remember the Prindables apples last year? There were CDC warnings about apples that actually did not include Prindables, however, to be on the safe side, The Q was taking back all the apples and refunding all monies. I thought that was wonderful customer service. Fast forward to WEN, there appears to be a media feeding frenzy. I saw a program on the morning news and posed the question on the forums. Within one day, BeBe had found an answer and responded. The issue then would be what would the Qs obligation be with a "potential issue". Supposedly, this issue is with Gunthy Renker. The Q was never mentioned. That in itself is very odd. Anyway, possibly a call to customer service is in order for the OP to ascertain what direction would be the best regardless of the return policy.

Re: Returning WEN

thumbprint — Sun, 20 Dec 2015 20:57:47 GMT

I love my Wen been using it for 15 years. I will never go back to that junk shampoo. If we listened to all these lawsuits we would not try anything. Tomorrow it will be something else.