topic Re: Sephora VIB's - anyone STILL not get their $20?? in Beauty

Sephora VIB's - anyone STILL not get their $20??

lmt — Mon, 06 Dec 2010 17:07:18 GMT

I called last week and was assured I would be getting my $20 but if not to call back on Friday. I called on Friday and they assured me I would have it by Monday. I just called now and they still don't know why I haven't received it. I was told that they have no control over sending them out, it's through a third party. The CS rep said that I could place an order over the phone and she would apply the $20 but I would rather go through Ebates.

Grrr.....so frustrating!!

Re: Sephora VIB's - anyone STILL not get their $20??

moon — Sun, 13 Dec 2015 20:30:55 GMT

They sent me a physical coupon in the mail and also sent one vis email. Did you not get one in your email?

Re: Sephora VIB's - anyone STILL not get their $20??

Jordan2 — Sun, 13 Dec 2015 20:43:21 GMT

I received mine by email, I never got one by mail.Also mine was for $15 not $20. The problem is I am only a lowly B.I. so everything I wanted is out of stock. V.I.B.'s got first crack at everything.

Re: Sephora VIB's - anyone STILL not get their $20??

w84WEN — Sun, 13 Dec 2015 20:45:57 GMT

They should be able to find it on your account. I was able to make a purchase for my sister and they looked it up under her email address linked to her account at the register.

Re: Sephora VIB's - anyone STILL not get their $20??

Pearlee — Sun, 13 Dec 2015 22:46:50 GMT

@Jordan2 wrote:
I received mine by email, I never got one by mail.Also mine was for $15 not $20. The problem is I am only a lowly B.I. so everything I wanted is out of stock. V.I.B.'s got first crack at everything.

Mine was for $15 also. Remember, ladies, there are different levels at Sephora - the more you spend per year the more benefits you receive.

I went last evening to Sephora and used it. By evening the store was much less crowded than it was during the day on Saturday and I'm sure today on Sunday, this close to Christmas. Weekends there are always a nightmare anyone in terms of the store being crowded and chaotic.

Re: Sephora VIB's - anyone STILL not get their $20??

HappyDaze — Mon, 14 Dec 2015 02:16:42 GMT

@lmt wrote:
I called last week and was assured I would be getting my $20 but if not to call back on Friday. I called on Friday and they assured me I would have it by Monday. I just called now and they still don't know why I haven't received it. I was told that they have no control over sending them out, it's through a third party. The CS rep said that I could place an order over the phone and she would apply the $20 but I would rather go through Ebates.
Grrr.....so frustrating!!

@lmt you can call CS and they will give you your number and pin number so you can do an online order and go through ebates or mrrebates (mrrebates is a higher $ of cashback). That is what I did when I didn't get my email nor did I receive anything in the mail. It eventually came via email.

Re: Sephora VIB's - anyone STILL not get their $20??

segrl21 — Mon, 14 Dec 2015 02:19:32 GMT

@Jordan2 wrote:
I received mine by email, I never got one by mail.Also mine was for $15 not $20. The problem is I am only a lowly B.I. so everything I wanted is out of stock. V.I.B.'s got first crack at everything.

Same e-mail but no mail. Usually get the card first then e-mail but this year e-mail, no mail. Gave my code to someone else and it was for $15.

Re: Sephora VIB's - anyone STILL not get their $20??

Abrowneyegirl — Mon, 14 Dec 2015 02:26:30 GMT

@moon wrote:
They sent me a physical coupon in the mail and also sent one vis email. Did you not get one in your email?

This. I got the coupon in the mail weeks ago and several emails. Every 2-3 days I would get a new email reminding me of how many days left until it expired.

Re: Sephora VIB's - anyone STILL not get their $20??

sueinsf — Mon, 14 Dec 2015 23:32:18 GMT

I'm a BI and I didn't get the $15 off email or postcard. I emailed Customer Service and they replied back on 12/13 that I could call in on 12/13 and place an order by phone and they would honor the discount. I too, would have liked to have done it online and save the additional 8% from Mr. Rebates. Unfortunately, I didn't see the email until after CS closed on Sunday. When I called today, all the items I was interested in were sold out.

Very poor marketing to send to some and not all in their programs.

Re: Sephora VIB's - anyone STILL not get their $20??

CalMom — Tue, 15 Dec 2015 03:03:10 GMT

I don't go to Sephora often. I am not a VIB member. I noticed that only VIB members can get certain shades of liquid lipsticks by Kat Von D.

So I went to Kat Von D's website, got the shades that I wanted as they were not sold out plus a free mini studed lipstick. Now, I just need to wait until they arrive.

Re: Sephora VIB's - anyone STILL not get their $20??

akasha1 — Wed, 16 Dec 2015 19:33:53 GMT

For the past few years, I haven't gotten my Sephora gift coupons in the regular mail, but I always get one by email. Makes me wonder if my mailman has been getting my coupons and used them in-store. LOL My Sephora catalogs have stopped coming by mail too, although I'll get one from Sephora JCP once in a while. Does anyone else get those nice catalogs Sephora used to send, especially at this time of year?

Re: Sephora VIB's - anyone STILL not get their $20??

HappyDaze — Wed, 16 Dec 2015 20:00:44 GMT

@akasha1 wrote:
For the past few years, I haven't gotten my Sephora gift coupons in the regular mail, but I always get one by email. Makes me wonder if my mailman has been getting my coupons and used them in-store. LOL My Sephora catalogs have stopped coming by mail too, although I'll get one from Sephora JCP once in a while. Does anyone else get those nice catalogs Sephora used to send, especially at this time of year?

Nope, I no longer do either. I think in the past 4 years, I did get one of the holiday catalogs when I used to get them regularly. I wonder if they only send them out to VIB and VIB rouges's now although I think I was a VIB a few years ago and didnt get the catalog. This was the first year I did not eventually get my gift card via regular mail. I am beginning to wonder if it is on purpose, actually. I am sure the VIB and VIB rouge people got theirs in a timely fashion, whereas us lowly BIs are hit and miss if we got ours. lol

Re: Sephora VIB's - anyone STILL not get their $20??

Jordan2 — Wed, 16 Dec 2015 20:25:40 GMT

@HappyDaze wrote:
@akasha1 wrote:
For the past few years, I haven't gotten my Sephora gift coupons in the regular mail, but I always get one by email. Makes me wonder if my mailman has been getting my coupons and used them in-store. LOL My Sephora catalogs have stopped coming by mail too, although I'll get one from Sephora JCP once in a while. Does anyone else get those nice catalogs Sephora used to send, especially at this time of year?
Nope, I no longer do either. I think in the past 4 years, I did get one of the holiday catalogs when I used to get them regularly. I wonder if they only send them out to VIB and VIB rouges's now although I think I was a VIB a few years ago and didnt get the catalog. This was the first year I did not eventually get my gift card via regular mail. I am beginning to wonder if it is on purpose, actually. I am sure the VIB and VIB rouge people got theirs in a timely fashion, whereas us lowly BIs are hit and miss if we got ours. lol

I also think if your a B.I. You don't get a catalog. I once was a V.I.B. but am not any longer. I haven't got any catalogs in years.

Re: Sephora VIB's - anyone STILL not get their $20??

akasha1 — Thu, 17 Dec 2015 16:07:43 GMT

HappyDaze and Jordan2, I actually am a VIB and have been for the past few years. That's why I assumed my mailman was "taking advantage" of my offers.

LOL!