topic Re: how to return shampoo set? in Beauty

how to return shampoo set?

donna71 — Fri, 13 Nov 2015 14:20:08 GMT

I bought a shampoo/conditioner set and it is making my hair so dry, and I do not have dry or colored hair. Just natural color.

I would like to return it but am at kind of a loss as to how.

also, could keep it as a body wash or hand wash? It is the Suzanne organics coconut set.

thanks for any tips. i think you cannot send liwuids throught the mail except with special shipping?might leak?

Re: how to return shampoo set?

JeanLouiseFinch — Fri, 13 Nov 2015 14:26:13 GMT

@donna71 wrote:
I bought a shampoo/conditioner set and it is making my hair so dry, and I do not have dry or colored hair. Just natural color.
I would like to return it but am at kind of a loss as to how.
also, could keep it as a body wash or hand wash? It is the Suzanne organics coconut set.
thanks for any tips. i think you cannot send liwuids throught the mail except with special shipping?might leak?

You can return them. I don't know what the packaging is like, but I'm guessing it's a pump bottle. Over your sink, press the pump down (you'll expell some product) and turn it to lock it back in place like it was when it was new. Pack them in the box with some bubble wrap or shredded paper to cushion the bottles.

Re: how to return shampoo set?

PinkyPetunia — Fri, 13 Nov 2015 14:42:32 GMT

you bought this from HSN? Call their Customer Service and tell them what you wrote here. Did the item come with a return label you can use? Maybe it has to be returned UPS if it's a liquid.

Re: how to return shampoo set?

Sunnycorle — Fri, 13 Nov 2015 14:44:21 GMT

Let us know what you do, I always just struggle thru with product and don't return and I really should just return.

Re: how to return shampoo set?

depglass — Fri, 13 Nov 2015 15:10:07 GMT

She is currently with Evine. I don't know what you paid for this set, but you will pay postage both ways with them. If you live some distance a heavy pkg will kill you postage wise.

Re: how to return shampoo set?

Iwantcoffee — Fri, 13 Nov 2015 15:17:19 GMT

If you want to keep and not return, you could use the shampoo to clean your comb, hair brush and makeup brushes. You can also use it to hand wash intimate apparel. You can use conditioner as shaving lotion.

Re: how to return shampoo set?

Hershey2 — Fri, 13 Nov 2015 15:52:49 GMT

Empty both bottles down the drain and return the emoty bottles, you won`t being paying for weight and can even return in an envelope.

Re: how to return shampoo set?

ChynnaBlue — Fri, 13 Nov 2015 16:38:57 GMT

@donna71 wrote:
I bought a shampoo/conditioner set and it is making my hair so dry, and I do not have dry or colored hair. Just natural color.
I would like to return it but am at kind of a loss as to how.
also, could keep it as a body wash or hand wash? It is the Suzanne organics coconut set.
thanks for any tips. i think you cannot send liwuids throught the mail except with special shipping?might leak?

The rule about liquids you're thinking of is really about flammable materials and HAZMAT items, not liquids. You can mail shampoo and conditioner ground or air. Some items can't be mailed at all and some can be mailed as long as they are shipped ground only. That's why an order containing nail polish or perfume will often take longer to get to you than an order with shampoo. Sephora, for example, notifies you when you include certain products that they can only be shipped ground and can't be included in a 2-day shipment.

Re: how to return shampoo set?

SeaGal — Fri, 13 Nov 2015 16:44:22 GMT

@JeanLouiseFinch wrote:
@donna71 wrote:
I bought a shampoo/conditioner set and it is making my hair so dry, and I do not have dry or colored hair. Just natural color.
I would like to return it but am at kind of a loss as to how.
also, could keep it as a body wash or hand wash? It is the Suzanne organics coconut set.
thanks for any tips. i think you cannot send liwuids throught the mail except with special shipping?might leak?

You can return them. I don't know what the packaging is like, but I'm guessing it's a pump bottle. Over your sink, press the pump down (you'll expell some product) and turn it to lock it back in place like it was when it was new. Pack them in the box with some bubble wrap or shredded paper to cushion the bottles.

THIS ^^^^^^

Then go to the post office and grab one of their $5.95 shipping boxes, that would probably be the cheapest way to return it. Sorry it didnt work for you dnna.

Re: how to return shampoo set?

PINKdogWOOD — Fri, 13 Nov 2015 16:56:21 GMT

You can certainly return both bottles. I'd do what another poster suggested ie, squjirt out excess, lock down pump as it was sent to you. You could place a piece of plastic wrap over the top of it too.

Wrap them up, place in a box. Like this site & hsn, download & print a return label, slap it on your package, drop off at post office or UPS, no questions asked because you already have a prepd label on it. DONE.

Re: how to return shampoo set?

feline groovy — Fri, 13 Nov 2015 17:14:55 GMT

@Iwantcoffee wrote:
If you want to keep and not return, you could use the shampoo to clean your comb, hair brush and makeup brushes. You can also use it to hand wash intimate apparel. You can use conditioner as shaving lotion.

I do all of the above, and also use extra shampoo as liquid hand soap and body wash, as the OP had mentioned.

Most things have multiple uses; no need to waste anything.

You just have to think outside the box. 8)

Re: how to return shampoo set?

Iwantcoffee — Fri, 13 Nov 2015 18:34:07 GMT

IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.

Re: how to return shampoo set?

SeaGal — Fri, 13 Nov 2015 18:41:22 GMT

@Iwantcoffee wrote:
IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.

I dont think anyone said that did they?

It was mentioned to push the pump down then turn it, that will lock it down. One pump of product will be wasted, thats all.

Re: how to return shampoo set?

Iwantcoffee — Fri, 13 Nov 2015 18:49:27 GMT

@SeaGal wrote:
@Iwantcoffee wrote:
IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.
I dont think anyone said that did they?

It was mentioned to push the pump down then turn it, that will lock it down. One pump of product will be wasted, thats all.

Yes they did.

"Empty both bottles down the drain and return the emoty bottles, you won`t being paying for weight and can even return in an envelope."

Re: how to return shampoo set?

Lipstickdiva — Fri, 13 Nov 2015 19:01:35 GMT

@Iwantcoffee wrote:
IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.

I have seen this suggestion on the board many times and many posters in the past have said they empty bottles before sending them back to save on the s/h.

I have always had an issue with people doing that. It is just wrong IMO.

Re: how to return shampoo set?

60sgirl — Fri, 13 Nov 2015 19:11:50 GMT

@Lipstickdiva wrote:
@Iwantcoffee wrote:
IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.
I have seen this suggestion on the board many times and many posters in the past have said they empty bottles before sending them back to save on the s/h.

I have always had an issue with people doing that. It is just wrong IMO.

so have I. if you are emptying them into your own vessels and then returning them empty, it is basically stealing. I use shampoos and other similar items for washing brushes, lingerie, things like that, others have mentioned that as well. There is always a use for soap products in my house.

Re: how to return shampoo set?

SeaGal — Fri, 13 Nov 2015 19:14:22 GMT

@Iwantcoffee wrote:
@SeaGal wrote:
@Iwantcoffee wrote:
IMO, it does not seem respectful to the business to pour out their product you are not paying for and return empty bottles. If the business tells you to do that then, okay.
I dont think anyone said that did they?

It was mentioned to push the pump down then turn it, that will lock it down. One pump of product will be wasted, thats all.
Yes they did.
"Empty both bottles down the drain and return the emoty bottles, you won`t being paying for weight and can even return in an envelope."

@Iwantcoffee, oh wow, I missed that post, I agree that is wrong to do.

I have seen that idea thrown out there before on this board and I dont think it is right either. Sorry I misspoke!

Re: how to return shampoo set?

Funloving — Fri, 13 Nov 2015 23:31:30 GMT

@depglass wrote:
She is currently with Evine. I don't know what you paid for this set, but you will pay postage both ways with them. If you live some distance a heavy pkg will kill you postage wise.

Maybe someone can clear this up for me. I was thinking Evine, QVC & HSN ALL charge postage on the front and back end. The days of a refund on the original postage is gone.

Seems they all went to this policy around the same time-- unless I'm dreaming.

If they include a prepaid label you won't pay more than their highest cost...over 5lbs for example. So say the postage for 5lbs or over is $9.99, you're out that cost and the original postage charge.

Is this right?

Re: how to return shampoo set?

fff11 — Fri, 13 Nov 2015 23:44:14 GMT

Seriously, you people make me shake my head in amazement. When the item arrives at QVC, what do you think they're going to do with it? Re-sell it? They can't. QVC is either going to dump the liquid out or throw the entire item into the garbage.

The item did not satisfy the customer. It doesn't matter if that happens on the first drop or the last drop of the product. As long as it happens within the return policy period, the customer will receive a refund even if a couple of empty bottles show up at QVC's doorstep.

Re: how to return shampoo set?

SeaGal — Fri, 13 Nov 2015 23:53:41 GMT

@Funloving wrote:
@depglass wrote:
She is currently with Evine. I don't know what you paid for this set, but you will pay postage both ways with them. If you live some distance a heavy pkg will kill you postage wise.

Maybe someone can clear this up for me. I was thinking Evine, QVC & HSN ALL charge postage on the front and back end. The days of a refund on the original postage is gone.

Seems they all went to this policy around the same time-- unless I'm dreaming.

If they include a prepaid label you won't pay more than their highest cost...over 5lbs for example. So say the postage for 5lbs or over is $9.99, you're out that cost and the original postage charge.

Is this right?

@Funloving I am not sure how it works these days as I havent needed to return anything lately, luckily. BUT I do know the post office has a box for $5.95, you can stuff it with however much fits in it for the flat $5.95 rate, so that is good to know when you are trying to figure the cheapest way to return something if you need to.