topic Re: Problem with Isomers from EBAy in Beauty

Problem with Isomers from EBAy

donna71 — Thu, 26 Mar 2015 17:33:01 GMT

I won an auction from a seller with 100 % rating for a sealed Isomers stem genesis plasma 200 - a full ounce for about 40 dollars and was pretty pumped up about it. well I got it today and there was no Isomers seal on it- you know that hard plastic seal they used -which is kind of hard to get off. there wasn't a seal under the cap either. I have gotten all my Isomers from vine with that hard plastic coating on the bottle, also purchased from Isomers.ca and the same was true.

would you trust this product and keep it? due to the sellers rating? or would you send it back.

thank-you-

Re: Problem with Isomers from EBAy

donna71 — Thu, 26 Mar 2015 17:34:08 GMT

also forgot to add- the listing had SEALED in cap letters on the listing.

Re: Problem with Isomers from EBAy

HappyDaze — Thu, 26 Mar 2015 17:34:52 GMT

I thought ebay doesn't allow negative feedback anymore? If this is true, then wouldn't most sellers have all positive feedback?

Anyway, if the items are always sealed but these are not, I would not be happy with them.

Re: Problem with Isomers from EBAy

Andreatoo — Thu, 26 Mar 2015 17:41:17 GMT

SEND IT BACK! Especially since the description claimed it was sealed!

Re: Problem with Isomers from EBAy

JeanLouiseFinch — Thu, 26 Mar 2015 17:43:21 GMT

Buyers CAN leave negative feedback. Sellers either leave positive or none.

dnna - if the product you received does not match what was advertised, you are not obligated to keep it or eat the expense. First, I'd contact the seller and tell them why you're concerned or disappointed. Ask them for a refund. If they refuse, move to the next step and get eBay involved. You will file a dispute for the item not being as advertised. You will have to return it and provide a tracking number, but if/when eBay rules in your favor you will get everything from the initial purchase refunded plus your return shipping. I'm confident they will rule in your favor, but hopefully the seller will do the right thing and you won't have to advance to that step.

Re: Problem with Isomers from EBAy

myshell624 — Thu, 26 Mar 2015 17:43:41 GMT

I would email the seller for a return/refund. If it said sealed and its not, you have the right to do so since the listing was not accurate.

Re: Problem with Isomers from EBAy

Linmo — Thu, 26 Mar 2015 17:51:07 GMT

On 3/26/2015 dnna said:
also forgot to add- the listing had SEALED in cap letters on the listing.

Hi dnna, I'm an eBay powerseller who sometimes sells extra items from cosmetic kits on eBay. If I were you, I would contact the seller and ask them why the item wasn't sealed, when it specified in the item description that it was. They might offer you a partial refund if you want to keep the item. If you don't want to keep it, they should accept the return and refund your return shipping. If they're not willing to do that, you can open an 'item not as described' case. eBay should rule in your favor if the description stated that it was sealed and it wasn't.

That being said, if the seller has a lot of feedback and it's all positive, I would trust that it's an authentic product. If the product is a good deal and you want to keep it, I wouldn't worry about it. I haven't sold any Isomers products, but some of the Dr. Denese products that I receive in kits are not sealed and I still sell them on eBay.

Re: Problem with Isomers from EBAy

donna71 — Thu, 26 Mar 2015 18:19:34 GMT

thanks everyone! I am quite new to EBAy _I did get a half ounce stem genesis eye cream and it was sealed like Isomers always does the seal. I have bought many. many isomer kits and everything is sealed.and hard to open! so this is going back.

I really like this eye cream and was so happy to find a one ounce size. I assume if I send it back she will relist it. but it is not new and sealed, and the next buyer will be getting a used item.

Well this kind of leaves me feeling- no more eBay. lesson learned. lots of cheaters out there.

thanks for your help. I appreciate it.

Re: Problem with Isomers from EBAy

MidNight — Thu, 26 Mar 2015 19:28:49 GMT

Just a word of caution when buying skincare from Ebay or Amazon..Unless its a new release item you never know how old it is.I have seen many items being sold that i know have expired because of the older looking packaging...I dont buy anything there now unless i know it was a new release within a yr.Isomers bottles have numbers on the bottom that are kinda hard to read,but if you look in bright light you can see better...You can email them the lot numbers and they can tell you when it was made in case you do buy something you are not sure how old it is.

Re: Problem with Isomers from EBAy

Shelbelle — Thu, 26 Mar 2015 21:13:45 GMT

Yes, contact the seller first and try to settle it with her, if non responsive to your satisfaction, then go to the Resolution Ctr and make a claim. In most cases you will get an immediate refund from ebay, been there done that many times. Chances are the seller will tell you she will refund you and to keep the item.

Re: Problem with Isomers from EBAy

evelomaddict — Thu, 26 Mar 2015 21:43:38 GMT

the seller has 100 percent feedback for a reason. contact them and let them know that the item wasn't sealed and give them a chance to respond.

Re: Problem with Isomers from EBAy

evelomaddict — Thu, 26 Mar 2015 21:46:40 GMT

On 3/26/2015 MidNight said:
Just a word of caution when buying skincare from Ebay or Amazon..Unless its a new release item you never know how old it is.I have seen many items being sold that i know have expired because of the older looking packaging...I dont buy anything there now unless i know it was a new release within a yr.Isomers bottles have numbers on the bottom that are kinda hard to read,but if you look in bright light you can see better...You can email them the lot numbers and they can tell you when it was made in case you do buy something you are not sure how old it is.

this is the case with many retailers as well. over the years i've received items from ulta, sephora, nordstrom and space nk with obvious dust on the outer packaging.

Re: Problem with Isomers from EBAy

cassiem — Thu, 26 Mar 2015 22:57:51 GMT

On 3/26/2015 MidNight said:
Just a word of caution when buying skincare from Ebay or Amazon..Unless its a new release item you never know how old it is.I have seen many items being sold that i know have expired because of the older looking packaging...I dont buy anything there now unless i know it was a new release within a yr.Isomers bottles have numbers on the bottom that are kinda hard to read,but if you look in bright light you can see better...You can email them the lot numbers and they can tell you when it was made in case you do buy something you are not sure how old it is.

This is especially true with Isomers. The company did not start sealing individual bottles until a few years ago. Prior to that products came in plastic bags that were sealed and items in kits would all be put in one plastic bag, then sealed.

Re: Problem with Isomers from EBAy

UMDTerpFan — Thu, 26 Mar 2015 23:22:32 GMT

I agree with the other posters here to contact the seller and see if you can return it. I learned a very important lesson a couple of weeks ago when I bought an eye product that was 7 years old. Unfortunately I did not read the fine print on the seller's description so I didn't catch that it was that old. The seller did accept the return and fully refunded my money but IMHO, an item this old for use around the eyes is a serious health hazard and should never have been offered in the first place. The seller had advertized it as New In Box but there was no seal. I could tell by the pump that it had never been used so that part was true, but knowingly selling an eye product that expired 7 years ago? Needless to say I won't be buying from that seller again AND, I will definitely read the item description closely and ask questions if need be. This seller also had a 100% rating. On Ebay it is buyer beware.

Re: Problem with Isomers from EBAy

donna71 — Thu, 26 Mar 2015 23:28:39 GMT

I got a refund from the seller. Thanks for all your help and that is true I used to get Isomers in baggies a long time ago so this must be quite an old product.

I tried ti contact the seller but I am getting a message that they cannot contact the seller? and I tried a couple of ways and I don't seem to be able to contact her. I sure will leave feedback though.

I will send the cream back to her, so I will just be out 2. or 3. dollars for the shipping. lesson learned.

I am so disappointed that this turned out so bad. if something looks too good to be true.....

thanks again

Re: Problem with Isomers from EBAy

Wackers3 — Sat, 28 Mar 2015 09:41:50 GMT

Many Isomers sellers do list the expiration dates. I have noticed that a lot from repeat sellers. There are a few Isomers' products for sale right now on ebay that list 5/15 and even one at 3/15 so there are some who are pretty diligent about it.

I have had some great luck on ebay with the occasional ""too good to be true"" buys but I have either been completely refunded by the sellers or had ebay in one case rule for me. I haven't stopped buying there due to those few unfortunate incidents as I think the majority of sellers do try hard to see authentic merchandise.

I have saved a bunch of money buying on ebay that's for sure!

Re: Problem with Isomers from EBAy

Quinny — Mon, 30 Mar 2015 21:16:04 GMT

If you cannot reach the seller or they are not returning your messages...DON'T send the product back! File a case with ebay, they will take care of it for you and get your money back. In all of the years I've shopped on ebay, I've only had to do this twice. But, I heard from the seller immediately and my money was refunded right away.

I don't care what rating they have. Many buyers don't check to see if the product is old when they receive it. It may say "new" and "sealed", but it might be 5 years old. When buying skincare, I always contact the seller first to ask them how old it is. If they say they don't know, I don't buy, period. If they give me an answer, I keep the message just in case I receive bad product so I can forward that message back to the seller when I ask for a refund. Always, always, always contact the seller before you buy skin care, makeup or fragrance!