topic Re: Cancellation? Are you kidding me? in Beauty

Cancellation? Are you kidding me?

michellesthoughts — Wed, 04 Mar 2015 19:34:32 GMT

I ordered a beauty item, read the reviews, and cancelled 25 minutes later, and they tell me item is already in process? Meanwhile it will take 2 weeks to get here? I am not stupid. I am welcome to send it back if I want to? Gee, thank you, I will not be ordering again. I am very upset. I can see if it was a couple of days, or even a day, but 25 minutes.....

Re: Cancellation? Are you kidding me?

vac — Wed, 04 Mar 2015 19:37:03 GMT

You might want to check back later to see if you can cancel. I ordered a bracelet two days ago, decided to cancel yesterday morning and wasn't able to, then tried again to cancel later in the afternoon and I was able to cancel it then. The system is wacky.

Re: Cancellation? Are you kidding me?

chrystaltree — Wed, 04 Mar 2015 19:43:19 GMT

Try customer service. I tried to cancel something the day after I placed the order I got the "in process". So, I called cs and they cancelled it for me.

Re: Cancellation? Are you kidding me?

Qshopper1991 — Wed, 04 Mar 2015 19:49:45 GMT

I'm surprised. Q usually doesn't do it that fast. That's the kind of cr.ap that HSN does.

Re: Cancellation? Are you kidding me?

Coco Butter Bean — Wed, 04 Mar 2015 19:52:25 GMT

Same thing happened to me yesterday. Ordered a clothing item and about an hour later realized it was not a good choice. Meanwhile, something ordered on February 23 is still not tracking via UPS.

Re: Cancellation? Are you kidding me?

sparklestar — Wed, 04 Mar 2015 19:52:31 GMT

I cancelled an item and got a verification email. A day later it still showed in process and not cancelled. I called CS and they cancelled it also, and I got an email verifying that. A week later I received it in the mail anyway, and it was the wrong item.

Re: Cancellation? Are you kidding me?

10000Nicknames — Wed, 04 Mar 2015 19:57:45 GMT

That's happened to me many times, but I've always been able to cancel after about an hour or two, either online or by calling customer service and using the AUTOMATED feature (not by speaking to a rep). I have found that when they are updating the website, you can't cancel anything, but it usually only last an hour or two. Now with HSN -- you better cancel really fast; once it hits the "packaging" stage, you're locked in.

Re: Cancellation? Are you kidding me?

Mrsq2022 — Wed, 04 Mar 2015 20:15:01 GMT

Well don't shop at Sephora, it will drive you nuts! You can't modify an order at all once you've placed the order. If you email CS, they will let you know that an order can't be edited once placed. But of course you can send it back for a refund....which takes 5-6 weeks after they receive the returned item to process. I accidentally order two of the same thing late November. By the time that my order arrived, and I sent the order back, I got a refund from Sephora mid February.

Re: Cancellation? Are you kidding me?

Wackers3 — Wed, 04 Mar 2015 20:39:36 GMT

Try calling CS instead of trying it online. I have had more luck doing it that way.

HSN always allows until midnight of the day you order to cancel. They even state that somewhere in their policies. If you place an order at 7 AM you have until midnight of that day to cancel it but if you place one at 11 PM, you've only got one hour, again until midnight.

I like knowing that whenever I order on HSN, I've got until midnight to decide if I want to cancel. What I have also done at HSN is to call CS and request to cancel and of course if it's the next day or later, I can't but often the CS rep will compensate me for the return charges since I made the effort to try and cancel it. That's very appreciated as I know I can return without being charged - makes it easy to use their label then too instead of going to the PO and seeing if it's cheaper to pay for it myself. I don't have to in that situation since they are comping the return fees.

Re: Cancellation? Are you kidding me?

NJgirl 1205 — Wed, 04 Mar 2015 21:04:01 GMT

On 3/4/2015 CAshopper2011 said: Well don't shop at Sephora, it will drive you nuts! You can't modify an order at all once you've placed the order. If you email CS, they will let you know that an order can't be edited once placed. But of course you can send it back for a refund....which takes 5-6 weeks after they receive the returned item to process. I accidentally order two of the same thing late November. By the time that my order arrived, and I sent the order back, I got a refund from Sephora mid February.

Sephora is THE worst with returns. I try to only order things I know I want.

Have not ordered anything from QVC in a while but remember being able to cancel a day or two later

Re: Cancellation? Are you kidding me?

Southernfriedchick — Wed, 04 Mar 2015 21:04:15 GMT

On 3/4/2015 CAshopper2011 said: Well don't shop at Sephora, it will drive you nuts! You can't modify an order at all once you've placed the order. If you email CS, they will let you know that an order can't be edited once placed. But of course you can send it back for a refund....which takes 5-6 weeks after they receive the returned item to process. I accidentally order two of the same thing late November. By the time that my order arrived, and I sent the order back, I got a refund from Sephora mid February.

You are spot on about Sephora. They have never responded to any of my emails over the years, so I call or return.

It's maddening.

Re: Cancellation? Are you kidding me?

lucylover64 — Thu, 05 Mar 2015 06:31:30 GMT

How frustrating and upsetting--I hope you are able to resolve things.

Re: Cancellation? Are you kidding me?

FourS — Thu, 05 Mar 2015 07:36:32 GMT

Just try again to cancel when this happens. Sometimes if I just try again just right away it goes through. If not, the next few hours for sure. RARELY they may ship in 24 hours.

Re: Cancellation? Are you kidding me?

fitnessfreak — Thu, 05 Mar 2015 10:15:27 GMT

Trying to cancel too soon on the Q often doesn't work because "the Order isn't fully in the system yet". And @hsn, when u want to exchange an Item, you simply call CS. and immediately, at no cost, they will ship out the exchange! often before you have even mailed the original back. The Q definitely makes us wait...n...wait, and by the time they "process the Return," the size I want is long gone. They definitely don't trust the customer, although , for example, if we did Not return original Item they could just charge our CC, as I'm sure hsn would do.

Re: Cancellation? Are you kidding me?

Cookie2025 — Thu, 05 Mar 2015 13:40:32 GMT

I cancelled a vacum and on Tuesday and this morning I received a text message stating 'This is an order confirm for ....'. I checked the account and the item still says CANCELLED and the money was not deducted from my debit.

Maybe there is a problem with the system. I know I have tried to cancel an item without success only to return and try again and the cancelation went through.

Re: Cancellation? Are you kidding me?

Cookie2025 — Thu, 05 Mar 2015 13:41:42 GMT

On 3/4/2015 Southern Fried Chick said:
On 3/4/2015 CAshopper2011 said: Well don't shop at Sephora, it will drive you nuts! You can't modify an order at all once you've placed the order. If you email CS, they will let you know that an order can't be edited once placed. But of course you can send it back for a refund....which takes 5-6 weeks after they receive the returned item to process. I accidentally order two of the same thing late November. By the time that my order arrived, and I sent the order back, I got a refund from Sephora mid February.

You are spot on about Sephora. They have never responded to any of my emails over the years, so I call or return.

It's maddening.

Sierra Trading Post is the same way ...

Re: Cancellation? Are you kidding me?

Squirrel Lover — Thu, 05 Mar 2015 14:55:59 GMT

QVC started this when they changed the shipping rates. I had this happen to me when I ordered a jewelry item. I could not cancel 10 minutes after I ordered. I got the item and liked it and kept it, but I learned a new lesson. The Q has changed to rules to prevent people from canceling items too much so now you can't cancel unless you call customers service to do it for you.I bet they are keeping tabs on people who do call to cancel and after so many they will get "the letter" the same one that people get for returning to many items.

I think the best bet for all of us is to either put the item on our wish list first or put in in your cart and you have an hour before it leaves the cart to make a decision. These changes are here because of the many Q customers who have abused the system over the years--now we must all suffer for it.

Re: Cancellation? Are you kidding me?

Bigbro — Thu, 05 Mar 2015 15:57:27 GMT

Just happen to me a second ago with sandals. Got sucked in and they are ugly. I ask myself are you stupid ? When I shop in stores very careful with my purchases. But, when I watch home shopping I get sucked in. But, I tried it again and the system let me cancel seconds later !!!

Re: Cancellation? Are you kidding me?

marytoodles — Thu, 05 Mar 2015 17:11:14 GMT

I've had this happen as well. If you're looking at your order online, press cancel and even if it tells you it's in process, click again on cancel or go to the next screen and it will cancel. It has worked every time I did this. Hope that makes sense...

Re: Cancellation? Are you kidding me?

michellesthoughts — Sat, 07 Mar 2015 10:30:25 GMT

Thank you for all the replies. I called first thing in the morning and talked to customer service, and they said they were sorry, but "for some reason" even though it had only been a couple of hours, it was not able to be canceled. I was welcome to return when it comes if I want to... Lesson learned, next time I will leave in wish list until I read reviews, which I think for the most part are very honest. There are those few people who don't like anything...lol and they seem to get called out about it on here, which always makes me laugh. Hoping I love what I ordered, but if not, I will return. I have never returned enough items to get "the Letter" Of course, the item that could not be canceled is not due for delivery will not be here for another 10 days. Like I said, lesson learned!