topic Re: MALLY/Mally's team!!!! PLEASE read!!! in Beauty

MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Mon, 23 Feb 2015 15:14:49 GMT

I (and others here) are having trouble getting to mallybeauty.com. It is linking to FB. Can you please help?!!! TIA PS--going to need a good 25% entire site promo to get over not being able to use the site and shop this wkend!! ;-) ~smiles, SnowKita

Re: MALLY/Mally's team!!!! PLEASE read!!!

dooBdoo — Mon, 23 Feb 2015 16:09:50 GMT

SnowKita, I did a search and it appears their contact info is:

Email: info@mallybeauty.com

Address: 901 Dulaney Valley Road, Towson, MD 21204

Phone: (410) 832-7601

And, of course, you can post questions/comments on their Facebook page, or post a thread in the Mally sub-forum here instead of in the Beauty Banter forum. It does appear all links to their website are redirecting to Facebook.

hth

Re: MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Mon, 23 Feb 2015 16:15:33 GMT

On 2/23/2015 dooBdoo said:
SnowKita, I did a search and it appears their contact info is:

Email: info@mallybeauty.com

Address: 901 Dulaney Valley Road, Towson, MD 21204

Phone: (410) 832-7601

And, of course, you can post questions/comments on their Facebook page, or post a thread in the Mally sub-forum here instead of in the Beauty Banter forum. It does appear all links to their website are redirecting to Facebook.

hth

--dooBdoo Thank you so much. I asked for help last night, but nobody else could get there either. GOOD detective work :-) I can't figure out how to post on FB pages of public figures--I only thought they could post. I see no way to msg. there either (I am not a big FB'er)

Re: MALLY/Mally's team!!!! PLEASE read!!!

dooBdoo — Mon, 23 Feb 2015 16:41:43 GMT

On 2/23/2015 SnowKita said:
On 2/23/2015 dooBdoo said:
<em>SnowKita</em>, I did a search and it appears their contact info is:

Email: info@mallybeauty.com

Address: 901 Dulaney Valley Road, Towson, MD 21204

Phone: (410) 832-7601

And, of course, you can post questions/comments on their Facebook page, or post a thread in the Mally sub-forum here instead of in the Beauty Banter forum. It does appear all links to their website are redirecting to Facebook.

hth

--dooBdoo Thank you so much. I asked for help last night, but nobody else could get there either. GOOD detective work :-) I can't figure out how to post on FB pages of public figures--I only thought they could post. I see no way to msg. there either (I am not a big FB'er)

You're welcome, SnowKita! You can post on a public page at the top of their status updates where you see the words "Write something on this page." (You might have to click "Like" on the page first.). After you post it, it will show up in the section on the left under "Posts To Page." I looked at her page and you're right -- they don't have the private message option available.

Re: MALLY/Mally's team!!!! PLEASE read!!!

LovemyBE — Mon, 23 Feb 2015 22:37:28 GMT

I would call them if I were you. A few people already posted on her FB page, but they haven't commented yet.

Re: MALLY/Mally's team!!!! PLEASE read!!!

HappyDaze — Mon, 23 Feb 2015 22:42:48 GMT

Maybe this was a concerted move?

Re: MALLY/Mally's team!!!! PLEASE read!!!

Tinkrbl44 — Mon, 23 Feb 2015 23:12:05 GMT

Maybe the Mally people read this once in a while, but I wouldn't count on it.

Re: MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Tue, 24 Feb 2015 00:46:56 GMT

On 2/23/2015 HappyDaze said:
Maybe this was a concerted move?

Hi HappyDaze- to what end?

Re: MALLY/Mally's team!!!! PLEASE read!!!

HappyDaze — Tue, 24 Feb 2015 00:53:48 GMT

On 2/23/2015 SnowKita said:
On 2/23/2015 HappyDaze said:
Maybe this was a concerted move?

Hi HappyDaze- to what end?

I'm not sure- like no longer having a separate website so you'd have to shop ulta, birchbox, beauty.com, qvc, etc? Hopefully not going to become a Gunthy renker situation like Dr. D. It just seems odd and since people are commenting about the issue and they are not responding or fixing it (should be a quick and easy fix, honestly), it just seems like it was intentional? Just thinking out loud here...

Re: MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Tue, 24 Feb 2015 01:01:14 GMT

On 2/23/2015 HappyDaze said:
On 2/23/2015 SnowKita said:
On 2/23/2015 HappyDaze said:
Maybe this was a concerted move?
Hi HappyDaze- to what end?

I'm not sure- like no longer having a separate website so you'd have to shop ulta, birchbox, beauty.com, qvc, etc? Hopefully not going to become a Gunthy renker situation like Dr. D. It just seems odd and since people are commenting about the issue and they are not responding or fixing it (should be a quick and easy fix, honestly), it just seems like it was intentional? Just thinking out loud here...

. Oh, stop thinking out loud! That would be a SAD thing. I like her sales/. Say it ain't so, take it back ;-)

Re: MALLY/Mally's team!!!! PLEASE read!!!

HappyDaze — Tue, 24 Feb 2015 01:03:40 GMT

On 2/23/2015 SnowKita said:
On 2/23/2015 HappyDaze said:
On 2/23/2015 SnowKita said:
On 2/23/2015 HappyDaze said:
Maybe this was a concerted move?
Hi HappyDaze- to what end?

I'm not sure- like no longer having a separate website so you'd have to shop ulta, birchbox, beauty.com, qvc, etc? Hopefully not going to become a Gunthy renker situation like Dr. D. It just seems odd and since people are commenting about the issue and they are not responding or fixing it (should be a quick and easy fix, honestly), it just seems like it was intentional? Just thinking out loud here...

. Oh, stop thinking out loud! That would be a SAD thing. I like her sales/. Say it ain't so, take it back ;-)

haha, I take it back. I like her sales too and hope she doesn't go that route.

Re: MALLY/Mally's team!!!! PLEASE read!!!

Porcelain — Tue, 24 Feb 2015 01:37:38 GMT

They are probably having website problems. Maybe they were hacked or they updated something on their server (or on the server their website service uses) and it caused a big problem. I'd give it time and I'm sure Mally will let us know what is up.

Re: MALLY/Mally's team!!!! PLEASE read!!!

dooBdoo — Tue, 24 Feb 2015 01:38:46 GMT

SnowKita, I was just reading through some of the comments on Mally's Facebook page and found this:

[name omitted] February 21 at 10:17 am: "I'm trying to access the Mally Beauty website to check my order status but keep being redirected to this page. Yesterday the website was totally unresponsive but today I keep being redirected here. Is there another way to check my order status? Thank you!"

Mally Beauty
February 21 at 3:40pm
"Hi Miss Micah, we have temporarily taken our site down for maintenance. Email info@mallybeauty.com and they can help you!"

Re: MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Tue, 24 Feb 2015 04:46:11 GMT

On 2/23/2015 dooBdoo said:
SnowKita, I was just reading through some of the comments on Mally's Facebook page and found this:

[name omitted] February 21 at 10:17 am: "I'm trying to access the Mally Beauty website to check my order status but keep being redirected to this page. Yesterday the website was totally unresponsive but today I keep being redirected here. Is there another way to check my order status? Thank you!"

Mally Beauty
February 21 at 3:40pm
"Hi Miss Micah, we have temporarily taken our site down for maintenance. Email info@mallybeauty.com and they can help you!"

--Well. thanks again dooBdoo :-) -I hope the temporary part is true. What an odd way to do maintainence. Don't sites usually just have a page that says 'temp. down d/t maintainence, please come back later?' And this seems quite long compared to others I have seen.

Re: MALLY/Mally's team!!!! PLEASE read!!!

dooBdoo — Tue, 24 Feb 2015 19:52:09 GMT

On 2/23/2015 SnowKita said:
On 2/23/2015 dooBdoo said:
SnowKita , I was just reading through some of the comments on Mally's Facebook page and found this:

[name omitted] February 21 at 10:17 am: "I'm trying to access the Mally Beauty website to check my order status but keep being redirected to this page. Yesterday the website was totally unresponsive but today I keep being redirected here. Is there another way to check my order status? Thank you!"
<<br />
Mally Beauty February 21 at 3:40pm "Hi Miss Micah, we have temporarily taken our site down for maintenance. Email info@mallybeauty.com and they can help you!"

--Well. thanks again dooBdoo :-) -I hope the temporary part is true. What an odd way to do maintainence. Don't sites usually just have a page that says 'temp. down d/t maintainence, please come back later?' And this seems quite long compared to others I have seen.

I can see why they might redirect in order to allow customers to see updates and ask questions. However, I do think the length of downtime is strange. I just looked on the Facebook page again and there's another response by Mally Beauty, from about 45 minutes ago, nearly identical to the one from 2/21.

Re: MALLY/Mally's team!!!! PLEASE read!!!

SnowKita — Tue, 24 Feb 2015 23:05:19 GMT

On 2/24/2015 dooBdoo said:
On 2/23/2015 SnowKita said:
On 2/23/2015 dooBdoo said:
SnowKita , I was just reading through some of the comments on Mally's Facebook page and found this:

[name omitted] February 21 at 10:17 am: "I'm trying to access the Mally Beauty website to check my order status but keep being redirected to this page. Yesterday the website was totally unresponsive but today I keep being redirected here. Is there another way to check my order status? Thank you!"
<<br />
Mally Beauty February 21 at 3:40pm "Hi Miss Micah, we have temporarily taken our site down for maintenance. Email info@mallybeauty.com and they can help you!"

--Well. thanks again dooBdoo :-) -I hope the temporary part is true. What an odd way to do maintainence. Don't sites usually just have a page that says 'temp. down d/t maintainence, please come back later?' And this seems quite long compared to others I have seen.

I can see why they might redirect in order to allow customers to see updates and ask questions. However, I do think the length of downtime is strange. I just looked on the Facebook page again and there's another response by Mally Beauty, from about 45 minutes ago, nearly identical to the one from 2/21.

-Agreed, way too long for 'maintenance'. Also, they redirect to FB but then barely address the issue & give NO updates. no good