https://community.qvc.com/t5/Beauty/FYI-Called-Philosophy-s-customer-service-yesterday-re/m-p/165613#M38758 <P>Hi,</P> <P>I have a 32 oz microdelivery wash - purchased as part of a set from last year's TSV. The bottle has been open since this past summer and is more than 1/2 full and there are no beads left. I have shaken this bottle many times - there are no beads. I called Philosophy's customer service yesterday. They had me read the code printed on the bottom of the bottle and said that it was a fresh bottle. Customer Service offered to replace the unused portion of the bottle if I mail the bottle to them. It stinks that I have to pay to ship this to them - but at least I'll get this replaced.</P> <P>Just wanted to mention this because I know I've read on these boards that other people are having similar problems with their microdelivery wash.</P> <P>I didn't buy the last philosophy tsv. I'm noticing a decline in these products. I'm not sure if the problem is Coty or if the large size bottles are a problem. I am really debating on dropping this line. it's too bad - I've been using philosophy since 2002. The last fragrance tsv I received was the Amazing Grace 3 piece set. The shower gel doesn't bubble well and the fragrance spray smells of alchohol - I can hardly smell amazing grace. The lotion seems great.</P> <P> </P> Wed, 15 Feb 2012 17:40:33 GMT jc1457 2012-02-15T17:40:33Z https://community.qvc.com/t5/Beauty/FYI-Called-Philosophy-s-customer-service-yesterday-re/m-p/165613#M38758 <P>Hi,</P> <P>I have a 32 oz microdelivery wash - purchased as part of a set from last year's TSV. The bottle has been open since this past summer and is more than 1/2 full and there are no beads left. I have shaken this bottle many times - there are no beads. I called Philosophy's customer service yesterday. They had me read the code printed on the bottom of the bottle and said that it was a fresh bottle. Customer Service offered to replace the unused portion of the bottle if I mail the bottle to them. It stinks that I have to pay to ship this to them - but at least I'll get this replaced.</P> <P>Just wanted to mention this because I know I've read on these boards that other people are having similar problems with their microdelivery wash.</P> <P>I didn't buy the last philosophy tsv. I'm noticing a decline in these products. I'm not sure if the problem is Coty or if the large size bottles are a problem. I am really debating on dropping this line. it's too bad - I've been using philosophy since 2002. The last fragrance tsv I received was the Amazing Grace 3 piece set. The shower gel doesn't bubble well and the fragrance spray smells of alchohol - I can hardly smell amazing grace. The lotion seems great.</P> <P> </P> Wed, 15 Feb 2012 17:40:33 GMT https://community.qvc.com/t5/Beauty/FYI-Called-Philosophy-s-customer-service-yesterday-re/m-p/165613#M38758 jc1457 2012-02-15T17:40:33Z