topic Re: Asking callers if they took EASY PAY - Shawn in Beauty

Asking callers if they took EASY PAY - Shawn

fthunt — Wed, 04 Feb 2015 21:41:28 GMT

Tues night - the constant drum beat for every call-in 'did you take easy pay'? It was obvious Shawn was getting instructions (in the ear plug) to ask each caller that question. Some lady posted here that she had a different view/opinion of QVC after taking a tour of Studio Park.

I realize Q sells so much product because of the easy pay, which stores can not offer - but IMO I consider anything financial as personal information. I certainly don't care how you pay for your purchases. It was so annoying to me.............I changed the channel.

QVC - you're NOT making positive points with me!

Re: Asking callers if they took EASY PAY - Shawn

FastDogWalker2 — Wed, 04 Feb 2015 21:45:55 GMT

Never thought of it that way, I can see your point however.

Re: Asking callers if they took EASY PAY - Shawn

HappyDaze — Wed, 04 Feb 2015 21:46:23 GMT

I've noticed this being asked all the time now too and find it annoying and really none of their business. I also find that most of the time, the callers seem taken aback by the question as there is often an awkward pause before the caller, seemingly begrudgingly, answers.

One host even said she is always surprised when people say they didn't use the easy pay because duh (her words) why wouldn't anyone choose easy pay since it doesn't cost you any more. Well, host, because some of us don't want to make payments every month. Duh.

Re: Asking callers if they took EASY PAY - Shawn

Another new name Sue — Wed, 04 Feb 2015 21:46:27 GMT

No one knows who these callers are, and they certainly don't have to answer honestly, do they? It's just another way of pointing out easy pay to viewers. They are hoping the caller will gush about how wonderful EP is. Actually I bet it has caused financial trouble for many people. But I do use it once in a while.

Re: Asking callers if they took EASY PAY - Shawn

SeaGal — Wed, 04 Feb 2015 21:49:40 GMT

I dont think it is anybodies business fthunt, I always cringe when they ask that too. Who cares, seriously. I wish someone would say 'what does it matter' !!

Re: Asking callers if they took EASY PAY - Shawn

Daysdee — Wed, 04 Feb 2015 22:02:04 GMT

Awkward when they ask about easy pay. Personally, I don't like easy pay. Many hosts ask that question of callers.

Re: Asking callers if they took EASY PAY - Shawn

Lipstickdiva — Wed, 04 Feb 2015 22:05:07 GMT

I don't get the big deal of asking the question.

Re: Asking callers if they took EASY PAY - Shawn

Nightowlz — Wed, 04 Feb 2015 22:08:09 GMT

Who Cares. I don't care if they offer ez pay or not. I would rather have a discount or free shipping.

Re: Asking callers if they took EASY PAY - Shawn

HappyDaze — Wed, 04 Feb 2015 22:10:54 GMT

On 2/4/2015 Nightowlz said:
Who Cares. I don't care if they offer ez pay or not. I would rather have a discount or free shipping.

yep, same here! I never use easy pay and never will so easy pays on more items doesn't get me to buy more.

I wonder if they think that if a customer hears a caller say they used easy pay, that will push someone off the fence for purchasing?? I can't imagine that would make or break a sale but I can't figure out why else would they ask? I actually really dislike the calls in general-they do not add to the "discussion" about the product whatsoever and are often awkward and annoying.

Re: Asking callers if they took EASY PAY - Shawn

June Lands — Wed, 04 Feb 2015 22:14:17 GMT

She has to do what she is told. QVC pushes easy pay as they offer nothing else...no coupons, discounts or the like. QVC wants the customer to think easy pay is wonderful.

Re: Asking callers if they took EASY PAY - Shawn

NiteStar — Wed, 04 Feb 2015 22:18:20 GMT

I personally don't care if the host asks the caller about easy pay or not and it's up to the caller whether they want to answer that question. But.........I do think it would be funny if they asked the question and the caller said, "that's really none of your business"!

Re: Asking callers if they took EASY PAY - Shawn

Tissyanne — Wed, 04 Feb 2015 22:20:29 GMT

Easy pay can be helpful, but putting a lot of items on credit to pay over time can get out of control. I am sure the host is asking to "point the option out" to other potential buyers.

Re: Asking callers if they took EASY PAY - Shawn

Hayfield — Wed, 04 Feb 2015 22:24:11 GMT

They don't have to ask customers if they're using easy pay on air, they have records, they can check them. What's the point of asking on air?

Re: Asking callers if they took EASY PAY - Shawn

icezeus — Wed, 04 Feb 2015 22:33:56 GMT

It does not bother me if they ask or not. I have never put that much thought into it.

Re: Asking callers if they took EASY PAY - Shawn

Plaid Pants — Wed, 04 Feb 2015 22:39:18 GMT

On 2/4/2015 Hayfield said:
They don't have to ask customers if they're using easy pay on air, they have records, they can check them. What's the point of asking on air?

What's the point of asking on air?

Because the voice inside their earpiece TELLS them to ask the caller if they did easy-pay.

THAT'S the point of asking them on air.

You do as your boss tells you to do.

It's really just that simple.

Re: Asking callers if they took EASY PAY - Shawn

Chrystaltree2 — Wed, 04 Feb 2015 22:43:19 GMT

The problem is you people watch much, much, much too much QVC on tv and everything bothers you. Everything seems big and huge to you. My guess is that they were asking customers about Easy Pay to get customers, especially NEW customers to purchase things they can't really afford at the present time. If customers hear it from other customers; they are more likely to try it "just once".

Re: Asking callers if they took EASY PAY - Shawn

sparklestar — Wed, 04 Feb 2015 22:53:10 GMT

They've always asked that. It's not nothing really new.

Re: Asking callers if they took EASY PAY - Shawn

Sweetbay magnolia — Wed, 04 Feb 2015 22:53:30 GMT

Why would folks go on air willingly if they did not wish to participate? They are anonymous callers, anyway, so who really cares what the answer is? The question is posed, I would surmise, as a sales tool.

Re: Asking callers if they took EASY PAY - Shawn

bluejeansluvr — Thu, 05 Feb 2015 00:09:18 GMT

They probably tell her to ask because this is the last "perk" about shopping with QVC, it's their only ace in the hole at this point.

It's sure not their prices which have gone up quite a bit on most items, and you don't get return shipping fees returned now so you are out something if you need to return something if you don't like it or it doesn't fit, etc. So what else do they have to hook customers in with but Easy Pay? So they push it.

When viewers hear her ask about this it reminds them they can use Easy Pay too on this item and therefore increases sales especially with new customers or customers that can't afford to buy the item at that time and pay for it in full.

Re: Asking callers if they took EASY PAY - Shawn

ChynnaBlue — Thu, 05 Feb 2015 00:17:45 GMT

If that's the thing that really bothered you today, congratulations on having a really great day!