topic Re: Very aggravated with IT TSV order! in Beauty

Very aggravated with IT TSV order!

elruth — Sat, 24 Jan 2015 03:27:21 GMT

I ordered the IT TSV 2 days ( Jan 17th ) before it was even presented on QVC! I got that special e mail that allowed me to order early. I happened to check my order status today and it said BACK ORDER! WHAT?? I called CS and she said she sees that my order is on back order and they supposedly sent me a letter explaining why. I haven't received the letter as of yet. I used the same up to date credit card that I always use. Originally my order said it would be delivered today. The CS rep said she has no idea why my order is now on backorder. Anyone else have this happen to them re: the IT TSV? I have ordered from QVC for many years. I thought by ordering early, I would be ok since I figured it would sell out in medium.

Re: Very aggravated with IT TSV order!

Bestdressed — Sat, 24 Jan 2015 03:34:53 GMT

That's crazy. I swear they ship the pre-orders last.

Re: Very aggravated with IT TSV order!

bbluvr — Sat, 24 Jan 2015 03:36:25 GMT

I got my preorder pretty fast.

Re: Very aggravated with IT TSV order!

susandee — Sat, 24 Jan 2015 06:24:09 GMT

I preordered light and medium. Received the light 2 days ago, the medium is nowhere to be found. It shows shipped but in limbo, as if UPS hasn't even picked it up yet. Frustrating to say the least!

Re: Very aggravated with IT TSV order!

SparklyTiara — Sat, 24 Jan 2015 06:33:24 GMT

You might want to contact IT directly. They may be able to do something to help. I'd say it's worth a shot! There's nothing to lose, really.

Re: Very aggravated with IT TSV order!

sinut — Sat, 24 Jan 2015 14:52:10 GMT

I pre ordered also, Had no problem. Received it within a couple days.

Re: Very aggravated with IT TSV order!

NC Bandwagon — Sat, 24 Jan 2015 14:56:17 GMT

Hello, elruth.

Sorry that happened to you. Like SparklyTiara posted, try contacting IT directly.

Re: Very aggravated with IT TSV order!

NYViewer — Sat, 24 Jan 2015 15:00:45 GMT

Mine indicated delivered by UPS and was not. No replacements availab,e so just give refund.

Re: Very aggravated with IT TSV order!

elruth — Mon, 26 Jan 2015 02:38:40 GMT

I called QVC CS and they said it was in process. Now I see it is back to being listed as BACKORDER. I called again and the CS lady was quite snippy and said it is all supply and demand and IT didn't supply enough product. This is odd since I ordered 2 days before the presentation! I did just now email IT so maybe they can clue me in re: what is going on. I almost feel like canceling but I do want to try that new powder.

Re: Very aggravated with IT TSV order!

jewelsluvsbeauty — Mon, 26 Jan 2015 18:40:02 GMT

I agree with poster above, call IT Cosmetics themselves if QVC is not going to help you. Their CS is great.

Re: Very aggravated with IT TSV order!

elruth — Tue, 27 Jan 2015 02:16:06 GMT

I did email CS at IT and they replied today. This is part of their reply.

Hi
thank you for your email!! We are so sorry to hear that this happened!!! WE can assure you that we sent QVC plenty of product for this kit and we even had waitlist for the item after it was sold out.

I am not sure why QVC would not ship yours before the ones placed later, but we are not able to answer that question for you and we do apologize.

At this time, we are not able to do much as we sent all that we had to QVC

..................................................................................................

I called QVC CS again today and asked to speak to a CS manager. Once again she said IT didn't send enough product and mine was on Backorder. I don't want to cancel. Anyone have any advice re: where else I can email or call? Is there an e mail address for QVC Corporate?

Re: Very aggravated with IT TSV order!

KateChopin — Wed, 28 Jan 2015 07:13:41 GMT

On 1/26/2015 elruth said:
I did email CS at IT and they replied today. This is part of their reply.

Hi
thank you for your email!! We are so sorry to hear that this happened!!! WE can assure you that we sent QVC plenty of product for this kit and we even had waitlist for the item after it was sold out.

I am not sure why QVC would not ship yours before the ones placed later, but we are not able to answer that question for you and we do apologize.

At this time, we are not able to do much as we sent all that we had to QVC

..................................................................................................

I called QVC CS again today and asked to speak to a CS manager. Once again she said IT didn't send enough product and mine was on Backorder. I don't want to cancel. Anyone have any advice re: where else I can email or call? Is there an e mail address for QVC Corporate?

That is so odd. I ordered mine on that day and got it two days ago.