topic Re: My Dead Clarisonic Plus in Beauty

My Dead Clarisonic Plus

aubnwa01 — Tue, 13 Jan 2015 03:54:52 GMT

I have a Clarisonic Plus, that I bought from QVC back in Aug. 2011, I think when it was a TSV. It came with some extra brushes & came with some Bliss skincare products.

It worked fine for awhile & then, I stopped using it, but left it in the charging cradle. All 4 lights on it were lit, so I thought it was fully charged, so I went to use it & it only weakly runs when the button is pushed & won't stay running at all. I put it back in the charger for a bit, just the bottom light would flash & then, once again all 4 lights were lit like it was charged, but sadly, it was dead.

I called Clarisonic's customer service number, trying to see if maybe I could get it repaired, but since the warranty is expired, all they would give me was a 25% off email coupon if I buy another one from them.

I'm just kind of disgusted that something that costs this much as this doodad isn't repairable in some fashion & not sure if I even want another one.

In the past, I had a Sonicare toothbrush (used to be the same company) that was out of warranty & died & they sent me a new brush handle when I called them. I wasn't expecting them to send me a whole new unit or even a new handle, I just wanted to be able to get it fixed at my own expense & sadly, I guess it's just a junk throwaway at this point & that makes me angry that it's considered disposable, since the guy I talked to told me to just throw it in the trash.

Sorry for the rant, but I just needed to vent.

Edited, because it came out all run together for some reason!

Re: My Dead Clarisonic Plus

aubnwa01 — Tue, 13 Jan 2015 03:56:53 GMT

Sorry, I can't fix it so it's more legible........

Re: My Dead Clarisonic Plus

TasMss — Tue, 13 Jan 2015 04:00:26 GMT

I'm so sorry that this happened to you. I apparently bought mine in the same TSV as you did. But luckily, mine died within the warranty period and they sent me out a new one and new brush with it and added a warranty to my new one.

I think mine died in a similar manner as yours too!

Re: My Dead Clarisonic Plus

fantasyreader — Tue, 13 Jan 2015 12:49:32 GMT

The exact same thing happened to mine. I threw it away and bought the Cliniqie sonic brush. I like it so much better than the Clarisonic. It doesn't seem as abrasive, and leaves my skin feeling really soft and clean.

Re: My Dead Clarisonic Plus

Bianca — Tue, 13 Jan 2015 13:46:49 GMT

The same thing happened to me but I didn't leave it in the charging cradle. I had stopped using it for a while & when I went to use it again months later, it wouldn't charge...the lights all lit but when I turned it on, it wouldn't work so I trashed it.

Re: My Dead Clarisonic Plus

natureluvr — Tue, 13 Jan 2015 14:51:27 GMT

On 1/13/2015 fantasyreader said:
The exact same thing happened to mine. I threw it away and bought the Cliniqie sonic brush. I like it so much better than the Clarisonic. It doesn't seem as abrasive, and leaves my skin feeling really soft and clean.

Ditto for me, too! Except I had 2 fail on me. I bought the Clinique back last summer and also like it much better and it is less expensive! I paid $89.

Re: My Dead Clarisonic Plus

aubnwa01 — Wed, 14 Jan 2015 00:21:01 GMT

Thanks, ladies for your posts. I won't be buying another Clarasonic, even with that 25% off coupon & the fact that some of the brushes that came with it, I'd never even used. I'll check out the cheaper versions or just use a washcloth or a manual brush. This was an expensive lesson to learn.

I was just so amazed when the guy I talked to told me I should just toss it in the trash. I just hate $$ things made to be nothing more than throwaways if they fail to work properly & not built to be repairable.

Re: My Dead Clarisonic Plus

littlerock — Wed, 14 Jan 2015 00:27:02 GMT

Same thing happened to me and I loved mine. I called Clairisonic too and was told the same info because mine was out of warranty too. I won't buy another one because of this. Isn't it a shame that so many products are like this? You pay food money, love the product and it has a limited life....

Re: My Dead Clarisonic Plus

aubnwa01 — Wed, 14 Jan 2015 00:32:41 GMT

It seems like the company must've had better customer service back when they also made the Sonicare toothbrushes. That was the reason I had bought the Clarisonic in the 1st place, because I was so impressed with the CS experience I had from Sonicare.

Oh well, live & learn........

Re: My Dead Clarisonic Plus

Caitlinh429 — Wed, 14 Jan 2015 00:52:53 GMT

Have you considered the Foreo Luna? I love mine. No brush heads to change.

There's been a discussion on the Q boards where many have gotten it straight from China through dhgate.com at dirt cheap costs (yes, some are very good knock off's while some are legitimate Foreo Luna's with authenticity cards and all). Foreo has a 2 year warranty for free replacements but a 10 year guarantee and if it is after the 2 yr mark, but not 10 yrs, they will give you 50% off a new one.

Edited to add: Foreo's CS has been great towards me, very helpful. Even getting my warranty after the seller had already used the serial number for it (not able to register the same serial number twice). Couldn't be happier!

Re: My Dead Clarisonic Plus

Lila4Now — Wed, 14 Jan 2015 00:57:08 GMT

My derm's office stopped recommending Clarisonic for the reasons everyone has spoke of. She now has a list of other brands. Sounds like this is a common problem. Makes me wonder what makes Clarisonic so special for them to charge so much.

Re: My Dead Clarisonic Plus

lavenderfields — Wed, 14 Jan 2015 03:28:28 GMT

My first Clarisonic Mia went haywire (was hard to turn on and kept stopping) about 2 months after the warranty was up. I bought a second one from Clarisonic----I got a discount, too. My second one is still working fine after three years.

CaitlinH, I've been curious about the Foreo Luna. How does it clean the skin?

Re: My Dead Clarisonic Plus

Danielle46 — Wed, 14 Jan 2015 03:32:09 GMT

I'm sorry you had a problem with your Clarisonic. FYI, I have had mine for 6 years and its still going strong. Never had a problem. Perhaps there was a bad batch of rechargeable internal batteries that caused your problem. I would not hesitate to buy another one once this one no longer works. I have a Mia.

Re: My Dead Clarisonic Plus

Laserbeam1 — Thu, 15 Jan 2015 12:43:29 GMT

Clarisonic - I too purchased a Clarisonic in 2011 & didn't use it consistently & left it in the charging cradle. I went to use it & all it does is make a humming noise. Called the company & a not so friendly employee just told me it was past the warranty & nothing could be done!!!

Re: My Dead Clarisonic Plus

kalicat — Fri, 16 Jan 2015 06:30:00 GMT

Because they are waterproof, I think that they can't be repaired with a new battery and still be waterproof when put back together. Mine is probably from the same batch as yours and I haven't had any battery problems. I charge it and leave it off the charger until it lets me know that it needs recharging.

Re: My Dead Clarisonic Plus

LindaLatte — Fri, 16 Jan 2015 07:29:06 GMT

Thanks for the discussion. My Clarisonic Mia died at the end of December -- just kept running on and on after a while. It was out of warranty, and my rechargeable Oral B toothbrush had just died after being out of warranty as well. I contacted the company about the toothbrush, and they offered a $10 coupon -- yikes. I thought maybe I could use the Olay brush instead, but that was very disappointing at best. It really bugs me to spend what I consider a good amount of money for a product that only lasts a few years and cannot be repaired. Anyway, I will look into the Clinque brush and others. Sorry several of us have had to deal with this problem, but glad some of you have found a solution rather than "throwing good money after bad" as they say.

Re: My Dead Clarisonic Plus

lmt — Fri, 16 Jan 2015 07:58:55 GMT

I recently had a strange incident with my Mia 2.

I've never had any problems with it until last week after I recharged it, which I always do on Sunday night. I recharged it over night - the light was pulsating like always and when the light was solid, I unplugged the charger. I went to use it and......nothing. Tried both speeds......nothing. The indicator light didn't even come on.

Then I remembered reading here that this must have happened to someone else because they tried using a different outlet to charge it and it worked. Sounds crazy, right? I thought, well, I have nothing to lose so I might as well try it. Different outlet, charged it again overnight and the next day it was working fine. So the first time I recharged it (and I have used that outlet before) it seems to have DRAINED all the power out of it. It was a real head scratcher for sure.

This spring I'll have my Mia 2 for three years. It only comes with a 2 year warranty so everything over that is gravy in my book. I hope it lasts another three years but if it doesn't I will replace it. I bought mine at Skinstore. They always seem to have 15-20% off, free (FAST) shipping over $49 and no tax. They also have outstanding customer service.

Re: My Dead Clarisonic Plus

Msgdfx — Sun, 18 Jan 2015 06:57:28 GMT

I wanted to also share that the same thing happened to my clarisonic plus. It died in the same fashion. It happened twice as my first one died within the warranty period. And, it happened to the replacement too! As much as I love this tool, I won't be repurchasing. It is too expensive to for it to die within a couple years.