topic Re: OT UPS in Beauty

OT UPS

Katluvr58 — Tue, 23 Dec 2014 06:26:52 GMT

What do you do when you check the tracking here on QVC and it says delivered but it was not? Do you give it a day? I've never had this happen before and it would have been two smaller packages. Could UPS be behind and figure they'd show it delivered but will deliver it tomorrow? No one rang the door bell either. TIA.

Re: OT UPS

ValuSkr — Tue, 23 Dec 2014 06:34:41 GMT

That's strange. I don't think they'd scan ahead - i.e. show as delivered before the actual delivery. I'd start by calling UPS and see what they have to say.

Re: OT UPS

Kcubed — Tue, 23 Dec 2014 06:35:49 GMT

The same thing happened to me, but it was "delivered" by the USPS. It was an ebay item. I guess it must have been delivered to the wrong house. I plan to call the PO in the morning, but I guess they can't really do anything about it unless the seller insured the item. Every detail of the transaction is detailed when I click on the tracking number. I hope the seller doesn't think that I am trying to pull a fast one. It seems like if they are going to mark a package as delivered that they can take a little extra time to make sure the house number matches the one on the package.

If I were you, I would call UPS. I'll bet your package was also delivered to the wrong house.

Re: OT UPS

BARBIE100 — Tue, 23 Dec 2014 06:37:31 GMT

Same thing happened to me. They delivered to my neighbor.

Re: OT UPS

Cardamom — Tue, 23 Dec 2014 06:38:02 GMT

I would notify qvc right away. If it says it's been delivered it probably has. They scan it into a computer at the time of delivery. Was it UPS or USPS? Sometimes I forget and think something is at my door but it's actually locked in a box at my mail box. Oops I see it's UPS. I'd call qvc and have them deal with it. They re-sent my order when that happened to me once.

Re: OT UPS

MarenSeattle — Tue, 23 Dec 2014 06:55:15 GMT

I've also read where UPS puts the package(s) somewhere if you're not at home or if yu don't answer. One person said she found it a long time later on her back porch (or something like that) where she never went. So that may have happened?

I think you should notify UPS if it's not in your begonias :-)

Re: OT UPS

kcladyz — Tue, 23 Dec 2014 06:59:57 GMT

I hate ups. I had a package scheduled for today, then they changed delivery till tomorrow so i spent an hour trying to arrange a pickup in person but it turns out its on the truck for delivery even tho they tracking did not say so. I was so pi*sed. I prefer fedex it is super easy to schedule an in-person pick up. Your package was most likely delivered to the wrong address

Re: OT UPS

NickNack — Tue, 23 Dec 2014 07:01:03 GMT

That happened to me recently with a package from the post office. I called the post office, and the supervisor said he would talk with my mail carrier to see what happened. She delivered it the next day. I have no idea what happened.

Re: OT UPS

Sister Golden Hair — Tue, 23 Dec 2014 07:11:53 GMT

Since UPS now goes through USPS with some packages, the package could of been delivered to the post office but not to you. Our UPS delivers around noon and the mail carriers leave in the morning so the package doesn't get delivered that day.

We have a certain place for the UPS or USPS person to put our packages if we are gone. But we have wonderful people on both services.

Re: OT UPS

juperier — Tue, 23 Dec 2014 12:06:56 GMT

I'd give it till the next day's delivery. I've had that happen at least 3 or 4 times with USPS and I've always gotten the package the next day. I've never asked, but I think if they find the package when they get back to the post office they only have two codes - one indicating the package was delivered and one that there was no one home, a note has been left and package can be picked up at the post office. The second code has ended up with me sending irate emails because (of course) there was no note (because they simply missed delivering) and one time I had literally been waiting for the deliver so I would have heard a knock on the door and the other I had actually spoken to the delivery person and indicated there should be another package in addition to the one he handed me.

Also, if the package has been shipped UPS using the USPS for actual delivery, you can go to the UPS website and view the tracking there. Near the bottom you can get the USPS tracking number.

Oh, and yes, UPS drivers have "hidden" smaller packages (i.e., put them where they were inconspicuous to anyone walking by) a couple of times so that I actually had to look for them (and I only have a small patio outside my apartment).

Re: OT UPS

ms traditional — Tue, 23 Dec 2014 13:29:14 GMT

don't wait too long. i just had a package delivered with my name on it but inside were a packing slip and item that belonged to someone else. i am trying to straighten that out right now. i did notice on one item that some of the UPS tracking over the weekend is screwed up - with the package leaving a place before it had even arrived sort of thing.

Re: OT UPS

Campion — Tue, 23 Dec 2014 13:34:06 GMT

We're having a big problem here with UPS delivering a package any old place, and declaring it "delivered."

You have to contact them (they are ridiculously bad in customer service) and also QVC. They apparently have an agreement with big retailers that the retailer replaces the shipment if it's mis-delivered. I've had this happen multiple times in the last month.

In two cases, for various reasons, what was sent was not replaceable, and I was out the item and UPS didn't give a hoot. I was able to find one of them by contacting a friend who drives a UPS truck and he found where the driver put the item. In the second case, the person who got it by mistake opened it, and decided not to keep it and threw it on my deck.

Contact QVC and complain And UPS, just so they can register a complaint.

Re: OT UPS

VaBelle35 — Tue, 23 Dec 2014 14:57:39 GMT

I would take the tracking number and put it in UPS.com to get more detailed information about the delivery. The QVC tracking page sort of abbreviates everything.

As stated above, check every bush, shrub, bin and tree around your home to make sure it wasn't tucked somewhere odd as all delivery services have extra help around the holidays, so it may not be your regular driver doing the delivery.

It may be with a neighbor. I know my neighbor comes home around 10:30 at night and if I haven't picked up a package (didn't hear the bell or, like Fed Ex Ground and Amazon, delivery at 9:30 at night so they don't knock or ring), she will put it back in front of my door when she leaves for work.

Re: OT UPS

MarthainMD — Tue, 23 Dec 2014 17:33:29 GMT

Same thing happened to me. When I called QVC they tracked my package and told me which neighbor had it. She never thought of bringing the package over, it just sat in her house. QVC also called me back the next day to check if I got my package.

Re: OT UPS

Mimichic — Tue, 23 Dec 2014 18:02:52 GMT

I would use UPS tracking and not QVCs as they have not always been synch'd. If the item was sent SurePost, UPS hands it off to the Postal Service for delivery which usually adds an additional day for delivery. UPS does leave packages in hidden places sometimes to protect you from theft, especially during this time of year. If you have signed off to allow them to leave packages at your door, you are technically liable for the replacement if someone steals it. I have had packages delivered earlier or later than expected but I guess when you consider how many packages they touch every minute, things can get off on occasion. I do a lot of online shopping, and the UPS delivery guys have always been great. And no, I don't work for UPS.

Re: OT UPS

BaileyBop — Tue, 23 Dec 2014 18:32:40 GMT

QVC has been using UPS for delivery even for PO Boxes. It gets handed to the USPS and it will say delivered and the next day it will say ready for pick up at the post office. Maybe that's what happened to you and the next day it will be delivered to your doorstep by the post office. Either way I hope you get it soon.

Re: OT UPS

RainbowBaby — Tue, 23 Dec 2014 18:58:47 GMT

I would wait a day. I did have in the last month 2 items that said delivered but I never received. It turns out they were mailed to someone else. AND i received one item that was not mine and had that of another customer's slip inside. Once I called QVC was very quick to send me replacement items with no questions asked and expedited shipping.

Re: OT UPS

Cookiequeen — Tue, 23 Dec 2014 19:21:33 GMT

If it says delivered, it is delivered--where is the question. I would check all entryways. At this time of year UPS has lots of seasonal help and they may not be familiar with your home/area. If it is not at your home then I would check with neighbors if you are comfortable with that. UPS will initiate a trace but usually the shipper has to request it and it may be a day or so before if/when it is located.

If it was a USPS delivery, it will show UPS Surepost.

Re: OT UPS

millieshops — Tue, 23 Dec 2014 19:22:56 GMT

It was delivered - just not to you or someone was following the UPS truck and helping themselves! Saw that on the evening news this week.

Also, in my morning paper, a picture of an absolute sea of packages on a huge conveyor belt headed to sorting. It's a wonder we get anything at this time of year!

Apropos of nothing - I received my last QVC package of the year yesterday, before it was due. That means my only two purchases of the holiday season (from any retailer) arrived before they were promised and in good condition!

I'm finished for the year - except for gas and groceries.

Re: OT UPS

bluejeansluvr — Tue, 23 Dec 2014 20:43:41 GMT

I have had this happen before with several things from QVC and another shipper. It never showed up on a few occasions. I called CS and told them, this was probably two years ago I guess.

Then another time with a package from QVC, the tracking said delivered but it wasn't, then the package showed up the next day on my doorstep. Another time a package said deleivered and it wasn't, but then came the next day also, but was delivered by the post office! I don't understand how that works, when they ship something supposedly by UPS and it somehow gets re routed to the post office for delivery?

I haven't had a problem for about a year or two with UPS delivering my things, until last week. This happened with an online order I had, not from QVC, from another company. My tracking info said it was delivered, it wasn't on the front porch so I was worried when I checked on it. And I was home that day and know that UPS never knocked on the door that afternoon. Well that evening my neighbor came over and rang the bell and said "Hi, this package is for you, I am so sorry, I opened it not paying attention to the name on the label. I thought it was mine. I taped it back up for you, I am really sorry I opened it." So, I thanked him for bringing it over to me, but I was a little ticked off that it had been opened!

Guess UPS left it on his front porch (he lives 2 doors down from me). Nothing was missing from inside the package but still, it annoyed me. I know they make mistakes but sheesh. I guess it is a wonder that they get all the packages they have to deliver to the right places anyway. I suppose a mix up is inevitable from time to time. I'm just glad I got my package and my neighbor was nice enough to bring it to me and tell me what happened and apologize for opening it.