topic Re: What's Up with Ulta? in Beauty

What's Up with Ulta?

Silkeej — Fri, 19 Dec 2014 20:47:03 GMT

I happen to be on my email when I received a offer from Ulta for stocking stuffers. Ordered immediately and got a confirmation of my order. My order was in processing for over a week when I contacted them to see what was up. I was told they were so busy with the holiday they were behind but it would ship in a few days, no mention of any problem with the order so I could have canceled and gone elsewhere for stocking stuffers. Ten days later it is finally shipping but guess what half of what you ordered is out of stock and so you are only being sent a couple things, and being as it has shipped you can't cancel. Obviously my order got lost in the shuffle and when they finally got to it most of the stuffers were gone. This is a cosmetic company how about looking for replacements for what was sold out due to your incompetence and sending it out a faster method instead of ground?? I doubt what they have sent will even arrive by Christmas for the stockings. I should have been given the option of canceling when they realize they had goofed and certainly just for the sake of good customer relations, I should have heard from them as to what happened. No more. I won't order from them ever again. Has to be the worst company I have ever dealt with. Would not recommend this company's online business to anyone.

Re: What's Up with Ulta?

Ibby114 — Fri, 19 Dec 2014 21:16:48 GMT

I don't recall them ever doing a holiday push to the extent of this year's- so I chalk it up to lack of experience. And sending replacements would have aggravated customers further imo! They should give you the option to cancel the rest of an order if only a part has been shipped, I agree.

I only bought from them this holiday season since they were actually discounting prestige items with their offers- I'm waiting for more DevaCurl items to be delivered. But it's no rush since they're presents for me!

Re: What's Up with Ulta?

Tricolor — Fri, 19 Dec 2014 21:27:23 GMT

My recent order took 8 days to ship. I did receive an email stating that there was such a high demand for orders and they were doing everything possible to speed the delivery. I did receive everything that I ordered. I guess they were under staffed.

Re: What's Up with Ulta?

Katcat1 — Sat, 20 Dec 2014 04:23:31 GMT

Next year consider Burt's Bees for stocking stuffers. Look under Outlet as they have $2 almond hand crème, other items for $1, $2 & $3. Foot creams, moisturizers, shampoos, lipsticks. Check it out. Sorry that happened to you as you waited so long and they never informed you. You can also consider Aveda if you have a store near to you. They sell travel sizes in a bunch of products. I hope the New Year brings you much happiness and orders shipped in time! ha!

Re: What's Up with Ulta?

evelomaddict — Sat, 20 Dec 2014 04:58:18 GMT

i paid for 2 day shipping with ulta since my orders take nearly 2 weeks to arrive here in california.

Re: What's Up with Ulta?

colliemom4 — Sat, 20 Dec 2014 05:26:32 GMT

The only problem I ever had with them was an order screw up several years ago. I received a late damaged order and it took forever to get the problem resolved.

Re: What's Up with Ulta?

happygolfcartrider — Sat, 20 Dec 2014 05:26:36 GMT

We just recently got an Ulta in my area, I was so excited to go check them out. I was pleased with all of the different brands they carry, kind of a one place beauty store. When I started getting coupons in the paper I thought WOW $10.00 off what a deal. I tried to use the coupon and found out that most everything in the store is excluded except for the things I can find in Walmart. What a rip off!

Re: What's Up with Ulta?

GCR18 — Sat, 20 Dec 2014 06:13:28 GMT

On 12/19/2014 golfcartrider said:
We just recently got an Ulta in my area, I was so excited to go check them out. I was pleased with all of the different brands they carry, kind of a one place beauty store. When I started getting coupons in the paper I thought WOW $10.00 off what a deal. I tried to use the coupon and found out that most everything in the store is excluded except for the things I can find in Walmart. What a rip off!

Too funny. That happened to me too. I guess there is a knack to using the coupons. I ordered a couple stocking stuffer type items and they came relatively quick. They definitely should give the option to cancel. They probably don't because a lot of people would cancel.

Re: What's Up with Ulta?

travelin grandma — Sat, 20 Dec 2014 11:20:56 GMT

i tried to give my coupon the other day and it was rejected. The cashier said it was good for only ""this side of the store."" I like the other side of the store. LOL

Re: What's Up with Ulta?

Susan25 — Sat, 20 Dec 2014 14:31:41 GMT

On 12/20/2014 travelin grandma said:
i tried to give my coupon the other day and it was rejected. The cashier said it was good for only "this side of the store." I like the other side of the store. LOL

I agree with all of you about Ulta coupons. It doesn't work on many of the items that you want to buy such as some of the prestige products that they sell. I can't recall the last time that I was able to use a coupon but it doesn't happen very often. Although, they do often have great kits that are already a good value and cheaper than buying at Sephora or QVC.

Re: What's Up with Ulta?

cal-gal — Sat, 20 Dec 2014 19:07:48 GMT

I have been shopping at Ulta for a number of years and I can tell you it was awful in the past! Thankfully I have seen a vast improvement across the board over the past two years (remodeled stores, website and rewards program). I had stopped shopping with Ulta but came back after all the improvements. I am fortunate that my online and in store experiences have been wonderful, so I cannot complain. In fact, the staff at my local store are very professional, super duper friendly, go out of their way to help you, and even very well trained now! (The training is another improvement I have been seeing lately). My Black Friday weekend website order took a full week before it shipped, but I knew they were slammed with orders. Most of my online orders (not just Ulta) were more slow than normal (nothing to be surprised about with the increase in online shopping), and our UPS was so slammed that they were running a few days behind on the estimated delivery dates. No biggie since I was not in a rush, and I was getting free shipping across the board.

Re: What's Up with Ulta?

Southernfriedchick — Sat, 20 Dec 2014 19:16:23 GMT

On 12/20/2014 travelin grandma said:
i tried to give my coupon the other day and it was rejected. The cashier said it was good for only ""this side of the store."" I like the other side of the store. LOL

That's the way coupons/discounts work for me as well. Thanks for the laugh.

Re: What's Up with Ulta?

cal-gal — Sat, 20 Dec 2014 19:17:13 GMT

On 12/20/2014 susan25 said:
On 12/20/2014 travelin grandma said:
i tried to give my coupon the other day and it was rejected. The cashier said it was good for only "this side of the store." I like the other side of the store. LOL

I agree with all of you about Ulta coupons. It doesn't work on many of the items that you want to buy such as some of the prestige products that they sell. I can't recall the last time that I was able to use a coupon but it doesn't happen very often. Although, they do often have great kits that are already a good value and cheaper than buying at Sephora or QVC.

I totally agree that they have kits that are generally a better deal than QVC and Sephora. Plus Ulta does GWP all the time, so thats even better. As far as the coupons, make sure you are signed up for their emails and their rewards program. The coupons you see in the Sunday Ulta flyer, or the general coupons you see online will always exclude the prestige name brands. Now, I do get the 20% coupons that do NOT exclude the prestige name brands, and I receive them in my USPS mail as well as my email. The one I get in the mailbox is good for a one time use - either online or in store. The one I get in my email is the same - a one time use discount to use either in store or online. I get these every few months and the discount is usually for 20%, but sometimes they will send a 15% as well.

Re: What's Up with Ulta?

misschristy — Sat, 20 Dec 2014 19:59:50 GMT

On 12/19/2014 golfcartrider said:
We just recently got an Ulta in my area, I was so excited to go check them out. I was pleased with all of the different brands they carry, kind of a one place beauty store. When I started getting coupons in the paper I thought WOW $10.00 off what a deal. I tried to use the coupon and found out that most everything in the store is excluded except for the things I can find in Walmart. What a rip off!

I know - unless I need shampoo or nail polish, I don't even bother with the coupons anymore.

Re: What's Up with Ulta?

Ibby114 — Sun, 21 Dec 2014 04:26:41 GMT

That was the beauty of most of their coupons this holiday season- they included everything!

I usually buy 'Yes to.... ' items with their coupons. But with this holiday season coupons I stocked up on DevaCurl. They had DevaCurl kits no other website (or store) had- and GWP offers too.

Re: What's Up with Ulta?

FUTURE — Sun, 21 Dec 2014 04:52:50 GMT

Ulta has THE WORST CS, IMO. Both in my local store (it's so annoying, and they are completely unprofessional, unhelpful, and the store is always a disaster - I do everything I can not to go in there!), and online CS.

Re: What's Up with Ulta?

quadmimi — Sun, 21 Dec 2014 04:58:49 GMT

My LAST time ever shopping on line with Ulta...Funny I saw this thread, I could not even begin to type what I went thru with them on my online order...Josie Maran could give a lesson to a lot of these places..!