topic Re: Nick Chavez Website- Poor Customer Service in Beauty

Nick Chavez Website- Poor Customer Service

BROWNEYEDMOM1 — Tue, 16 Dec 2014 06:21:49 GMT

I recently purchased 2 products from his website not available on QVC. I used one product one time and then the can quit spraying. I have sent them several emails asking for a return number which is required in order to return but no one responds. It is almost 30 days and then I can't return. Any suggestions on how to reach them since no one answers my emails?

Re: Nick Chavez Website- Poor Customer Service

NC Bandwagon — Tue, 16 Dec 2014 06:32:00 GMT

Hello again, Browneyedmom.

I posted a tip in the other thread you were in, but I'll post it here, too. It's about clogged spray cans that I read on Nick's site.

"In order to avoid clogging spray cans, make sure the overcap is placed on can when not in use. If clogging occurs, run nozzle under hot water to remove buildup."

Sorry if that did help. I don't know if Nick's website has another way to contact them. Did you give them your order number and the item number of the product? That may help.

Re: Nick Chavez Website- Poor Customer Service

HappyDaze — Tue, 16 Dec 2014 06:33:20 GMT

They don't have a customer service phone number on their site? That would be odd if they don't.

Re: Nick Chavez Website- Poor Customer Service

BROWNEYEDMOM1 — Tue, 16 Dec 2014 06:42:45 GMT

I will try the hot water- I liked the product- thanks for the tip. I gave them all the information in my email. I could not find a phone number anywhere on the website. Thanks for the help ladies!

Re: Nick Chavez Website- Poor Customer Service

Buck-i-Nana — Tue, 16 Dec 2014 06:47:01 GMT

On 12/15/2014 HappyDaze said:
They don't have a customer service phone number on their site? That would be odd if they don't.

I couldn't find a phone number HD....it is odd. Everything says to e-mail.

Browneyedmom - if the hot water doesn't work, Nick does have a facebook page. Perhaps you might get a response if you post your problem and difficulty getting a response from the e-mail on there.

Re: Nick Chavez Website- Poor Customer Service

BROWNEYEDMOM1 — Tue, 16 Dec 2014 07:18:06 GMT

The hot water didn't work. I will try facebook. Thanks all!!

Re: Nick Chavez Website- Poor Customer Service

Montana — Tue, 16 Dec 2014 14:08:01 GMT

I do not order from any website with only email contact before sending an inquiry to see how quickly they respond. Most companies that plan timely responses have several ways to contact them.

Re: Nick Chavez Website- Poor Customer Service

untitled — Tue, 16 Dec 2014 17:47:29 GMT

Sorry you are having this problem. I don't know if you want to start doing this but sometimes the little spray caps are removable( they just pull off) so you could try another cap from a different hair-spray container. But yes you shouldn't have to do all this work yourself. Hope you get a resolve.

Re: Nick Chavez Website- Poor Customer Service

quadmimi — Tue, 16 Dec 2014 19:23:23 GMT

On 12/16/2014 Montana said:
I do not order from any website with only email contact before sending an inquiry to see how quickly they respond. Most companies that plan timely responses have several ways to contact them.

Good idea...I ordered something from IT cosmetics website, they only have email too apparently, will only order their things from the Q from now on....

Re: Nick Chavez Website- Poor Customer Service

NC Bandwagon — Wed, 17 Dec 2014 00:51:18 GMT

Sorry the hot water didn't work, Browneyedmom. Hope you find a solution.

Re: Nick Chavez Website- Poor Customer Service

Drythe — Wed, 17 Dec 2014 01:26:05 GMT

Hey Browneyedmom,

So sorry you are having this problem. I hope you find a way to work it out with Nick Chavez's customer service. Too bad there is no way to talk with someone who could help you.

I really wish I had some new ideas to fix the problem, and wow if it clogs up that hard in the can I would be worried about what it might do to my hair. Chaz Dean makes a product called VTS which gives my hair a light hold and does not put aerosols in the environment.

I do hope you find someone who can help you.

Re: Nick Chavez Website- Poor Customer Service

BROWNEYEDMOM1 — Wed, 17 Dec 2014 02:46:24 GMT

Just wanted to follow up- I called the salon today and they put me in touch with someone. She said she replied to my emails so not sure what happened to them. But they have sent me the form I needed. So this has been resolved and I am a happy customer! Thanks to all for your suggestions.