topic Re: Ok, I'm going to say it...Please QVC... in Beauty

Ok, I'm going to say it...Please QVC...

K9mom — Sun, 23 Nov 2014 06:36:40 GMT

Do away with the customer live testimonials...seriously, they are cringe-worthy. Every time I hear a caller call in, I immediately mute the conversation. They are so not necessary. I have not once been tempted by a caller's testimonial. I've been a shopper with QVC for 20+ years. It seems like more and more callers are stumbling over their words, there is dead air, or they simply make the host seem quite uncomfortable.

It is so awkward at times to listen to these callers. Just my opinion of course. But had to say something.

Re: Ok, I'm going to say it...Please QVC...

lovesrecess — Sun, 23 Nov 2014 06:39:01 GMT

ITA! I would rather hear what a few have written in their reviews; the phone call-ins are always awkward.

Re: Ok, I'm going to say it...Please QVC...

K9mom — Sun, 23 Nov 2014 06:44:28 GMT

On 11/22/2014 lovesrecess said:
ITA! I would rather hear what a few have written in their reviews; the phone call-ins are always awkward.

Me too! I always look at the online reviews. I just feel like the callers are so awkward and forced...

Re: Ok, I'm going to say it...Please QVC...

Bichongal1 — Sun, 23 Nov 2014 07:21:36 GMT

I too find callers to be awkward and annoying as well. I wish QVC would just stop doing it. Never find the calls persuasive at all as far as the product being shown is concerned. I would never use that as a tipping point to buy something.

Re: Ok, I'm going to say it...Please QVC...

jaxs mom — Sun, 23 Nov 2014 07:22:27 GMT

I mute it the vast majority of the time.

Re: Ok, I'm going to say it...Please QVC...

beauty junkie — Sun, 23 Nov 2014 07:31:46 GMT

I always turn the channel,can't stand it and I cringe when the people tell the hosts they love them.

Re: Ok, I'm going to say it...Please QVC...

HappyDaze — Sun, 23 Nov 2014 07:38:24 GMT

lol, yes, they are often cringe worthy and/or awkward. They truly serve no purpose.

Re: Ok, I'm going to say it...Please QVC...

Desertdi — Sun, 23 Nov 2014 08:01:56 GMT

Yeah........one caller said her 80 year old grandmother looked like she was 30. (I assume the grandma was listening in......)

Re: Ok, I'm going to say it...Please QVC...

stevierocks — Sun, 23 Nov 2014 08:16:34 GMT

I agree, just the other night during a purse show, with Gabrielle I believe, someone called in and raved about the purses and bought one and then asked what to do about two over $100 charges on their Visa/Mastercard charge card, had spoke to customer service, and their credit card company, but could the host help?

Re: Ok, I'm going to say it...Please QVC...

Dorothy11 — Sun, 23 Nov 2014 13:02:55 GMT

The call in testimonials are a hold-over from the pre-internet days when QVC was just a TV station. With reviews on the website I agree the live calls are not needed and take away from time the host could be describing the product.

Re: Ok, I'm going to say it...Please QVC...

jackthebear — Sun, 23 Nov 2014 13:03:29 GMT

On 11/23/2014 stevierocks said:
I agree, just the other night during a purse show, with Gabrielle I believe, someone called in and raved about the purses and bought one and then asked what to do about two over $100 charges on their Visa/Mastercard charge card, had spoke to customer service, and their credit card company, but could the host help?

That is sad

Re: Ok, I'm going to say it...Please QVC...

NC Bandwagon — Sun, 23 Nov 2014 13:16:54 GMT

Hello, BlackLabLover.

Maybe it would be best if QVC kept the testimonial calls. I mean, they're not hurting anyone or anything, and their might be people who want to talk to one of their favorite hosts or vendors. I once heard that people who are old and/or all alone (no family, no friends) like to call in because this might be the little human contact that they get.

Re: Ok, I'm going to say it...Please QVC...

karey — Sun, 23 Nov 2014 14:00:00 GMT

I don't like the phone calls either. They are an instant channel changer for me.

Re: Ok, I'm going to say it...Please QVC...

PhilosophyGirl22 — Sun, 23 Nov 2014 14:24:27 GMT

On 11/22/2014 BlackLabLover said:
Do away with the customer live testimonials...seriously, they are cringe-worthy. Every time I hear a caller call in, I immediately mute the conversation. They are so not necessary. I have not once been tempted by a caller's testimonial. I've been a shopper with QVC for 20+ years. It seems like more and more callers are stumbling over their words, there is dead air, or they simply make the host seem quite uncomfortable.

It is so awkward at times to listen to these callers. Just my opinion of course. But had to say something.

Re: Ok, I'm going to say it...Please QVC...

NYCShopper14 — Sun, 23 Nov 2014 15:17:03 GMT

I think they're sweet.

I like them, plus they offer some variety from the host and vendor talking about the same thing repeatedly, which, let's face it, can get a little bit stale.

Re: Ok, I'm going to say it...Please QVC...

violann — Sun, 23 Nov 2014 15:23:10 GMT

I abhor the call-ins and always have. I used to watch QVC much more often and honestly, the calls are why I don't watch. If I want to listen to someone fumble around with the English language I can save my money and listen to talk radio. I'm glad to see so many others feel the same way.

Re: Ok, I'm going to say it...Please QVC...

HULAGIRL — Sun, 23 Nov 2014 15:34:28 GMT

I agree with OP......they make me feel uncomfortable because you have no idea what's going to come out of their mouths.....they're usually a senior who gives me the impression that all she does is sit and order from TV, but really has no idea what she's spending or even buying in some cases......cringe-worthy pretty much describes it. These people seem very sad to me.....enough Q.

Re: Ok, I'm going to say it...Please QVC...

LittleT in KC — Sun, 23 Nov 2014 15:38:01 GMT

ITA, yes, yes, yes, definitely! Good post, and well said. Do I think the call-ins will continue? Yep.

Re: Ok, I'm going to say it...Please QVC...

geezerette — Sun, 23 Nov 2014 16:15:05 GMT

On 11/23/2014 NYCShopper14 said:
I think they're sweet.

I like them, plus they offer some variety from the host and vendor talking about the same thing repeatedly, which, let's face it, can get a little bit stale.

I generally agree and would like the calls to continue. Sometimes they're funny, sometimes they're sad, sometimes they're boring too, and sometimes they really make the host scramble! I look at the phone calls like everything else: I like some, not others. And it does seem to me that they don't take quite as many calls as they used to.

I don't normally use the phone calls to gauge the products (although there have been many that have addressed a particular issue I've been interested in); I normally use the on-line reviews for that. But for all of us who shop on-line, there are still those that don't use the computer. I think it brings a different component to the whole experience--it's TV, not internet.

It also gives both QVC and the vendor an immediate and personal access to their customer, which should be their main interest.

(edited for spelling!)

Re: Ok, I'm going to say it...Please QVC...

!FitChick! — Sun, 23 Nov 2014 16:52:42 GMT

I'm not a fan of callers gushing over hosts ( or hosts gushing over vendors). Sometimes callers will ask questions that other viewers have about the product. I have never been asked to speak on the air. There is one item that the Q offers that I could add personal and meaningful commentary on is the Kitchen Aid stand mixer. The KA stand mixer is fantastic when you are cooking with kids ( no one is upset because they didn't get to hold the mixer- learned that one the hard way- I was baking with my twin niece and nephew using a hand mixer-after going thru " I want to hold it myself- we proceeded to mix the cookie dough, hit an air pocket,and got dough on the wall. 10 minutes of clean up, and 2 upset kids later ( the other kid did not get to hold the mixer), we were ready to continue baking.

A KA stand mixer is great if you have limited hand dexterity. I had a hairline fracture in my pinky around the holidays. I had already purchased all the ingredients for baking, and I could not hold a bar of soap, let alone a mixer. ( Baking ingrediants are so expensive and I was determined they would not go to waste). My mom had to come over ( with rheumetoid arthritis in her hands) to mix dough.