topic Re: Question for ASDM peptide serum users........... in Beauty

Question for ASDM peptide serum users...........

Nadine — Tue, 12 Aug 2014 04:49:20 GMT

Got my order today and the noticed the serum bottle is a just a little more then half full. Is this normal. I'm thinking since it's suppose to be 2 oz the bottle should have more product.

Thought I would ask before I email the co tomorrow.

Thanks!

Re: Question for ASDM peptide serum users...........

Katluvr58 — Tue, 12 Aug 2014 17:45:53 GMT

Sorry, I didn't see this before. I would definitely email Rebeca at ASDM. I know there sample machines are not working right now but that doesn't sound right. Is the bottle blue? Are you sure there is not more product? I can only see the white part of the serum in my Vit C serum bottle. Let us know what happens.

Re: Question for ASDM peptide serum users...........

Nadine — Tue, 12 Aug 2014 18:49:59 GMT

Yes the bottle is blue and it's only half full. I'll call them and let you know what happens.

thanks for the reply.

I just called and talked to Rebecca and she told me to send the bottle back and they'll send another. That means a trip to the post office etc, I'm not happy, I was hoping they would just send a replacement,

Re: Question for ASDM peptide serum users...........

brandiwine — Wed, 13 Aug 2014 01:28:13 GMT

It should be full. Sorry you are unhappy with Rebecca. If you kept the 1oz of product and got a new full bottle that's a bonanza isn't it? You paid for 2 oz and that's what you should get. When you return it I would ask them to pay for your shipping charges. I think you'll find it's worth the hassle to use this great product.

Re: Question for ASDM peptide serum users...........

myshell624 — Wed, 13 Aug 2014 01:37:35 GMT

On 8/12/2014 brandiwine said:
It should be full. Sorry you are unhappy with Rebecca. If you kept the 1oz of product and got a new full bottle that's a bonanza isn't it? You paid for 2 oz and that's what you should get. When you return it I would ask them to pay for your shipping charges. I think you'll find it's worth the hassle to use this great product.

I agree that they should pay for your shipping.

Re: Question for ASDM peptide serum users...........

Katluvr58 — Wed, 13 Aug 2014 02:13:14 GMT

I think Rebeca (or multi Rebeca's) needs a vacation. Things are a bit weird lately. Like the sample machine breaking and not getting back to us as quickly as usual. I figure that one person can not be answering all of the emails from the US and overseas. There has to be several people all using Rebeca as their name. Just a thought.

Re: Question for ASDM peptide serum users...........

Katluvr58 — Wed, 13 Aug 2014 02:16:43 GMT

I am in a not happy with big business's type mood so I would call them and ask for a postage paid label to be sent to me or emailed since it is their fault.

Also, is QVC acting up for anyone tonight? I keep getting error messages.

Re: Question for ASDM peptide serum users...........

Nadine — Wed, 13 Aug 2014 04:29:12 GMT

Rebecca seemed to be very busy. felt like she wanted to get off the phone as quick as she could.

I would have been ok if she would have offered to send a prepaid label, I did tell her I didn't think I should have to pay postage and she didn't comment.

Haven't decided yet if I"ll return the serum, cant remember how much it was but by the time I pay postage and get a padded envelope it isn't hardly worth the trouble. I still have one oz of product to use.

Thanks for the replies, for some reason it started out strange with not getting my email answeredin the beginning and now this.

I think you were all talking about rescues on another thread. I work with the ferret rescue and club and I have six rescue ferrets, one is recovering from surgery for a broken leg, animal control had him, don't know how long his little leg was broken before we got him.

I also have two very elderly yorkies and three cats. I have one daughter that works with feral cats and we're all animal lovers and help as much as we can.

Re: Question for ASDM peptide serum users...........

MarenSeattle — Wed, 13 Aug 2014 04:38:43 GMT

On 8/12/2014 Katluvr58 said:
I think Rebeca (or multi Rebeca's) needs a vacation. Things are a bit weird lately. Like the sample machine breaking and not getting back to us as quickly as usual. I figure that one person can not be answering all of the emails from the US and overseas. There has to be several people all using Rebeca as their name. Just a thought.

They may have been deluged by members of this board! :-) Look how many people are getting products from them now, and not too long ago when an ASDM thread was started, it sank like a stone. I think biz has picked up!

Re: Question for ASDM peptide serum users...........

myshell624 — Wed, 13 Aug 2014 04:59:28 GMT

On 8/12/2014 Nadine said:
Rebecca seemed to be very busy. felt like she wanted to get off the phone as quick as she could.

I would have been ok if she would have offered to send a prepaid label, I did tell her I didn't think I should have to pay postage and she didn't comment.

Haven't decided yet if I"ll return the serum, cant remember how much it was but by the time I pay postage and get a padded envelope it isn't hardly worth the trouble. I still have one oz of product to use.

Thanks for the replies, for some reason it started out strange with not getting my email answeredin the beginning and now this.

I think you were all talking about rescues on another thread. I work with the ferret rescue and club and I have six rescue ferrets, one is recovering from surgery for a broken leg, animal control had him, don't know how long his little leg was broken before we got him.

I also have two very elderly yorkies and three cats. I have one daughter that works with feral cats and we're all animal lovers and help as much as we can.

I personally wouldn't let it go at that. I'd either call or spam their email until someone told me that they'd take care of postage or at least give you a credit back to cover it. Then, I'd send it back. I think Rebeca is in need of some help. Hopefully, they'll get someone else to help with her responsibilities because it sounds like she's overworked.

My son had a ferret. They are really sweet pets. We have a Chihuahua mix we adopted from a local shelter, a cat that we took in when we found her abandoned and two turtles

Re: Question for ASDM peptide serum users...........

MauiMom7174 — Wed, 13 Aug 2014 05:13:35 GMT

What is ASDM? Thanks!

Re: Question for ASDM peptide serum users...........

myshell624 — Wed, 13 Aug 2014 05:18:09 GMT

On 8/12/2014 MauiMom7174 said:
What is ASDM? Thanks!

Sorry we abbreviate it a lot. It's an online skincare company. Their full name is ASDM Beverly Hills and you can find their products at asdmbeverlyhillsdotcom.

Re: Question for ASDM peptide serum users...........

MauiMom7174 — Wed, 13 Aug 2014 08:28:08 GMT

On 8/12/2014 myshell624 said:
On 8/12/2014 MauiMom7174 said:
What is ASDM? Thanks!

Sorry we abbreviate it a lot. It's an online skincare company. Their full name is ASDM Beverly Hills and you can find their products at asdmbeverlyhillsdotcom.

Thank you myshell624! Never heard of this company. Need to Google!

Re: Question for ASDM peptide serum users...........

Luv pets — Wed, 13 Aug 2014 11:20:02 GMT

I did not check the bottle I received until I saw this post. The bottle is dark blue and very hard to see inside. I held mine up to a light and could see I have less than half a bottle of product after using it one week. I know I did not use half a bottle in a week. So I think I too received only half the amount. I will not do anything now because I have had the product for a week and have been using it. Even one ounce is worth the cost to me. This serum is great. I will definitely reorder during the sale. I will also check the amount I receive. Based upon so many positive comments about the company's CS I am going to reorder more product. I believe they will make it right should I have a problem in the future.

Re: Question for ASDM peptide serum users...........

Nadine — Wed, 13 Aug 2014 14:37:51 GMT

luv pets, please call and let them know that you also received half a bottle. I would bet that anyone that checks will find the same thing. The serum is white and it's really easy to see how much product is in the container. If this has been happening for awhile all they have to do is send another bottle with one oz instead of having people return. Chances are unless they open the sealed package from their manufacturer the next one you get will also be one oz.

Re: Question for ASDM peptide serum users...........

myshell624 — Wed, 13 Aug 2014 16:47:06 GMT

On 8/13/2014 MauiMom7174 said:
On 8/12/2014 myshell624 said:
On 8/12/2014 MauiMom7174 said:
What is ASDM? Thanks!

Sorry we abbreviate it a lot. It's an online skincare company. Their full name is ASDM Beverly Hills and you can find their products at asdmbeverlyhillsdotcom.

Thank you myshell624! Never heard of this company. Need to Google!

Welcome

Re: Question for ASDM peptide serum users...........

Katluvr58 — Wed, 13 Aug 2014 20:13:01 GMT

On 8/13/2014 MauiMom7174 said:
On 8/12/2014 myshell624 said:
On 8/12/2014 MauiMom7174 said:
What is ASDM? Thanks!

Sorry we abbreviate it a lot. It's an online skincare company. Their full name is ASDM Beverly Hills and you can find their products at asdmbeverlyhillsdotcom.

Thank you myshell624! Never heard of this company. Need to Google!

Welcome

Re: Question for ASDM peptide serum users...........

Katluvr58 — Wed, 13 Aug 2014 20:18:30 GMT

On 8/13/2014 Nadine said:
luv pets, please call and let them know that you also received half a bottle. I would bet that anyone that checks will find the same thing. The serum is white and it's really easy to see how much product is in the container. If this has been happening for awhile all they have to do is send another bottle with one oz instead of having people return. Chances are unless they open the sealed package from their manufacturer the next one you get will also be one oz.

I think I know the problem at least I may know. Unless you have opened the bottle, which I am unable to do, my bottle has looked 1/2 empty as well. What you are seeing is the white part of the serum that is not mixed with the yellow part. I have been using mine for almost two months and it still looks half full. The blue bottle is hard to see through. Have you tried shaking the bottle very well? With two months of product gone I can hear a sloshing noise when I shake it vigorously. I guess I am too trusting because my bottle always looked half full, lol.

Re: Question for ASDM peptide serum users...........

Luv pets — Wed, 13 Aug 2014 23:52:20 GMT

Thanks Kat! I am also unable to open the bottle. I guess the ingredients really remain stable in the air tight bottle. I will try shaking the bottle and see what happens. I am certain I was in no way ""cheated"" by the company. Thanks again for the information.

Re: Question for ASDM peptide serum users...........

MarenSeattle — Thu, 14 Aug 2014 01:25:34 GMT

On 8/13/2014 Katluvr58 said:
On 8/13/2014 Nadine said:
luv pets, please call and let them know that you also received half a bottle. I would bet that anyone that checks will find the same thing. The serum is white and it's really easy to see how much product is in the container. If this has been happening for awhile all they have to do is send another bottle with one oz instead of having people return. Chances are unless they open the sealed package from their manufacturer the next one you get will also be one oz.

I think I know the problem at least I may know. Unless you have opened the bottle, which I am unable to do, my bottle has looked 1/2 empty as well. What you are seeing is the white part of the serum that is not mixed with the yellow part. I have been using mine for almost two months and it still looks half full. The blue bottle is hard to see through. Have you tried shaking the bottle very well? With two months of product gone I can hear a sloshing noise when I shake it vigorously. I guess I am too trusting because my bottle always looked half full, lol.

Good to know! I was wondering if the "products are packed according to weight, not volume" or whatever it says on food, applied here. But I think you nailed it. :-)