topic Re: Disgusted with ShopHQ - Rant in Beauty

Disgusted with ShopHQ - Rant

focksie — Sat, 26 Jul 2014 21:11:38 GMT

I was excited to order my first Skinn cosmetics. I've ordered from SHQ only by phone in the past but wanted to place my first on-line order so I could use the 10% Coupon Code form retailmenot.com (thanks to the person who mentioned this on another thread!).

I tried to set up an on-line account. It wouldn't let me even though there was a section for "Phone Customers." I spoke to a customer service rep who did something on her end then instructed me to sign in with a new PW, which I did.

Long story short...I was able to place the order BUT then saw I had a new Customer #. Now I have two different customer #'s -- the old one that appeared on my phone order invoices and now this second one.

I called PayPal and requested they cancel the order. Why? Because the nitwits at SHQ couldn't even find my Skinn order 30 minutes later! I would have had them cancel both the order as well as the second Customer #.

Then I called SHQ back one hour later to advise them that PayPal had cancelled the order. They still didn't show my Skinn order or my second Customer # in their records. This third rep told me "We have system problems that we need to investigate." I asked if they could honor the $2.99 sh and the 10% if this takes a while to resolve. She said yes on the sh but couldn't guarantee the 10%

This isn't the first problem I've had with them. I'm fed up and don't trust them.

tx.

Re: Disgusted with ShopHQ - Rant

Goldengate8361 — Sat, 26 Jul 2014 21:24:43 GMT

I had something similar happen with ShopHQ. I rarely shop anymore with them, so it's not an issue. I always found their service to be lacking......QVC customer service and "systems" are far better.

Re: Disgusted with ShopHQ - Rant

Colonel Meow — Sat, 26 Jul 2014 21:24:55 GMT

I'm so sorry you had such a poor experience with ShopHQ. FWIW - I've had nothing but good customer service with them - even in a couple of cases where they really didn't need to go out of their way to help me.

For example, they refunded me for the Collagenesis Deep Wrinkle Eraser Duo, even after the 30 day return window had expired. The applicator tip broke off about 2 months after I purchased it, and CS offered to refund it because of the defective packaging. I didn't even have to raise a ruckus (lol), they offered on the spot.

I do hope they decide to honor your 10% off. Good Luck!

Re: Disgusted with ShopHQ - Rant

GoofyMom50 — Sat, 26 Jul 2014 21:29:41 GMT

I've had a lot of issues with them, too. I got them resolved, but, it took a lot of effort.

Re: Disgusted with ShopHQ - Rant

focksie — Sat, 26 Jul 2014 21:39:12 GMT

Well, thanks for sharing everyone. CM - I'm glad they helped you out.

I think the biggest part of my anger has to do with the security of my account now. I'm not in the habit of setting up online accounts for anything. I don't pay my bills online. So when something like this happens, all I can think of is it's going to cause me identity/security problems down the line.

Re: Disgusted with ShopHQ - Rant

MarenSeattle — Sat, 26 Jul 2014 22:50:41 GMT

I'm surprised you actually got through to a real live person. I usually give up before I have a stroke. And I've grown to hate Carmella's voice!

Re: Disgusted with ShopHQ - Rant

ItsME — Sat, 26 Jul 2014 22:52:56 GMT

I somehow got two accounts also, and ended up with an auto-delivery item that I thought I had cancelled. I returned it without issue… they paid the postage. I have no complaints, since they've always resolved any issues I've had quickly and graciously.

Re: Disgusted with ShopHQ - Rant

RainyDayGal — Sat, 26 Jul 2014 22:55:57 GMT

I'm sorry you had a bad experience. I have been shopping with them since Value Vision and have never had a problem. I think I placed my first order with them by phone but after that it's always been online. I didn't end up with two account numbers.

Re: Disgusted with ShopHQ - Rant

chrystaltree — Sat, 26 Jul 2014 23:01:09 GMT

Frustrating. But people aren't perfect and computer systems aren't perfect. Don't sweat the small stuff.

Re: Disgusted with ShopHQ - Rant

CouponQueen — Sat, 26 Jul 2014 23:08:11 GMT

I have a love hate relationship with them lol..

For years I loved them..bought fantastic gold at fantastic prices..thanks to those prices I have a nice collection I could never afford now..18K gold..20 bucks a gram etc. I shopped my jewelry box on Friday and work a 13 gram 18K gorgeous cuff bracelet..that I paid $199..

This winter I found my way to their site just perusing and found four pair of earrings I liked..I had them in my cart and SH was $2.99..I got side tracked forgot to order them and did the next day..well didn't pay attention just placed the order.

It was my own fault but it shocked me that I was charged almost $34 for SH...I didn't realize it but the 2.99 was a promotion that expired at Midnight..

I did complain after they arrived together in the same bag just left in my mail box...several hundreds of dollars of earrings? I sent a letter and complained...and I had a email conversation with them and they did refund some of the money.

Granted I fully said it was my own fault for not paying attention when I clicked the order..thinking it was 2.99 but the way they just mailed them out..left them in a open mailbox..and twice in past years I have had stuff stolen from them..you could tell the package had be sliced and taped. They refunded my money but I had to fill out paperwork..

I ordered five things on Monday..I paid attention to the SH charges but was willing to pay the 5.99 as I wanted the stuff..going on vacation soon and I wanted it.

Imagine my surprise when I received five separate shipping notifications..they shipped everything separate..

When they were SNBC..I spent thousands with them on stuff..sheets that were fantastic..leather jackets..gold

Re: Disgusted with ShopHQ - Rant

quadmimi — Sat, 26 Jul 2014 23:19:16 GMT

Sorry for your bad experience I have had only good with them, I get my items much faster than with QVC.....

Re: Disgusted with ShopHQ - Rant

circles — Sat, 26 Jul 2014 23:25:59 GMT

I recently had problems with their C.S. and, also, their credit card people...of which both hung up on me...I have paid off my account and will never order from them again...when I received that online survey I let them know how I really felt about them....

Re: Disgusted with ShopHQ - Rant

bluejeansluvr — Sat, 26 Jul 2014 23:31:52 GMT

Wow that is too bad focksie! I am sorry that you had such a problem, what dopes they are huh? Sheesh.....I have to say that I have not ordered them but a few times and I wasn't that impressed with them.

Re: Disgusted with ShopHQ - Rant

myshell624 — Sat, 26 Jul 2014 23:44:29 GMT

I'm sorry. They have had computer problems in the past. During an Isomers show I couldn't order online at all. I let Isomers know about it and they contacted Shophq because they had got several complaints about the same thing. They sent me the reply Shophq sent them. It basically apologized and said the problem was fixed.

Re: Disgusted with ShopHQ - Rant

Kachina624 — Sat, 26 Jul 2014 23:54:03 GMT

I too somehow acquired two accounts with them at one time but one I couldn't access or see. It cause me a lot of grief before it was finally straightened out. Their computer system seems to be archaic.

Re: Disgusted with ShopHQ - Rant

skittles2 — Sun, 27 Jul 2014 00:21:12 GMT

I've had 2 acct mix up but it was totally my fault. I tried to use a coupon code but it was only for new users or a new email. I put in one of my other emails thinking I could use it and the coupon was taken but it did issue a new acct number because my other acct already had an email listed.

I called and they took care of it.

I've had only great experiences with them and I love SKINN so I'll continue buying from there as long as Dimitri is there..I'll follow him anywhere!

p.s. I'm thrilled the s&h is 2.99 right now. I don't go their credit card route.

My one complaint is the s&h for each item, it's too high.

I think if more people complained in their reviews that they're going to stop buying or buy more if the S&H were lower and 1/2 off for each additonal item in an order or better yet for that days entire order, maybe they would do something about it.

Re: Disgusted with ShopHQ - Rant

Kind1too — Sun, 27 Jul 2014 00:26:19 GMT

I have had excellent customer from them. The first time I had to call them was because an item broke in delivery. It was part of a nail polish kit. The issued me a full refund and told me to keep the products. Next time I ordered a purse and it was missing a foot off the bottom, they said I could exchange it or offered a discount if I wanted to keep it. The last time they changed the items in my auto delivery and I called to ask about it. The new AD has one less item. They sent me the extra item and they when I got my AD it was included but it was the final delivery.

I wish I could say the same about HSN. Last year I tried to place an order and couldn't, they transferred me to security and told me I had an outstanding check. I told them it wasn't me that always charged my purchases and hadn't order from them in many years. After trying to get to the bottom of this and many phone calls, they finally said it happened 10 yrs ago. I said I have never in my life bounced a check. They told me I had to proove to them I hadn't bounced a check. What? This was suppose to be for $40.00. I wanted to know why I was never notified that I bounced a check and why didn't they try to collect? Heck even the statute of limitation is only 7 or 8 yrs. I even reminded them of that. They said until I pay (for something I don't owe) that I or anyone in my household can place an order. Whatever!! I should thank them for saving me some money.

Re: Disgusted with ShopHQ - Rant

skittles2 — Sun, 27 Jul 2014 00:36:37 GMT

OMG, HSN. I stopped buying anything from them years ago. QVC, Shophq and my walk-in stores, some other online places, but never ever HSN again.

p.s KInd1too- thank them, thank them soooo much

Re: Disgusted with ShopHQ - Rant

GSPgirl — Sun, 27 Jul 2014 00:40:50 GMT

I keep getting surveys from them. They have a long way to go before they are as good as HSN or QVC

Re: Disgusted with ShopHQ - Rant

GSPgirl — Sun, 27 Jul 2014 00:41:52 GMT

On 7/26/2014 SKITTLE said:
OMG, HSN. I stopped buying anything from them years ago. QVC, Shophq and my walk-in stores, some other online places, but never ever HSN again.

p.s KInd1too- thank them, thank them soooo much

HSN has changed. Their customer service is actually better than QVC now.