topic Re: Oh No.....I think my Tria laser is dieing! in Beauty

Oh No.....I think my Tria laser is dieing!

jc1457 — Fri, 30 May 2014 15:27:38 GMT

I was on the advanced order so I received my Tria late. I am currently finishing up my 5th week. I am doing the 8 week protocol.

The last few nights, it's taken the Tria longer to recharge it's battery. Then last night it died on me before I was completely finishing my face.

I had planned on keeping this - although I am concerned about all of the defective models that are being reported. Now I'm hoping it will last through my first treatment. I'm keeping my fingers crossed that it works ok for me tonight.

Thanks for listening

Re: Oh No.....I think my Tria laser is dieing!

MarenSeattle — Fri, 30 May 2014 15:44:05 GMT

Call Tria right away. Many of us have received new charger plugs (and Tria is sending ALL of us a new one soon, apparently). Others have had to replace their entire device. Tria has been really good about doing this.

They'll let you know if they think it's a plug or device problem, and rectify it.

Good luck -- let us know!

ETA

What you're describing is exactly what happened to me. They sent a new plug and it's been fine ever since. If you can plug it into your PC you can charge it that way and keep it going until a new one arrives (if it's a plug problem).

Re: Oh No.....I think my Tria laser is dieing!

lyn in MI — Fri, 30 May 2014 16:10:25 GMT

My first unit was defective (it got hotter and hotter as it went through its zones), and Tria replaced it. My replacement arrived in a box that was unsealed and unlike my original from the Q, the cord was not in a sealed pouch. I was irritated, because I specifically asked the CSR at Tria if my replacement would be new or refurbished. She assured me it would be a new unit. Well, the replacement they sent to me appears to be a dud, imho. Level 3 on my replacement feels just a little stronger than Level 1 on my original, which means it cannot have the intended output needed for me to achieve any results. I am extremely disappointed in the Tria corporation and what appears to be a product with many quality control issues.

Re: Oh No.....I think my Tria laser is dieing!

jc1457 — Fri, 30 May 2014 16:11:06 GMT

Maren, I just love you! Thank you. I remember reading about problems but I couldn't remember how the problems started. I do think I have an old plug.

I will call today.

Thanks again! Good luck - I think you are in your final week?!!!

Re: Oh No.....I think my Tria laser is dieing!

MarenSeattle — Fri, 30 May 2014 16:29:37 GMT

On 5/30/2014 lyn in MI said: My first unit was defective (it got hotter and hotter as it went through its zones), and Tria replaced it. My replacement arrived in a box that was unsealed and unlike my original from the Q, the cord was not in a sealed pouch. I was irritated, because I specifically asked the CSR at Tria if my replacement would be new or refurbished. She assured me it would be a new unit. Well, the replacement they sent to me appears to be a dud, imho. Level 3 on my replacement feels just a little stronger than Level 1 on my original, which means it cannot have the intended output needed for me to achieve any results. I am extremely disappointed in the Tria corporation and what appears to be a product with many quality control issues.

Welcome home!!!! I hope you had the most marvelous time!!! We've missed you, but I bet you didn't think of us once! We forgive you. :-)

Re: Oh No.....I think my Tria laser is dieing!

MarenSeattle — Fri, 30 May 2014 16:35:55 GMT

On 5/30/2014 jc1457 said:
Maren, I just love you! Thank you. I remember reading about problems but I couldn't remember how the problems started. I do think I have an old plug.

I will call today.

Thanks again! Good luck - I think you are in your final week?!!!

You're sweet! I've become practically obsessed with this because it offers an at-home option for "doing something" to improve our signs of aging. Whether it works how we want it to or delivers what we're hoping for remains to be seen. :-)

The glitches and bum plugs/units have been SO aggravating, and I hate for people to give up (although I certainly understand) before they've had a chance to see for themselves if this is for them. Thankfully, Tria CS has stepped up to the plate, so for those of us who want to hang in there, they're helping make it SOMEWHAT painless.

Don't forget to try charging off your PC. There may be other options as well but since I have only Apple products/plugs, none of those worked for me.

Again, what you describe is exactly what happened to mine, so if it is just the plug, hopefully you'll be up and running again soon.

Re: Oh No.....I think my Tria laser is dieing!

jc1457 — Fri, 30 May 2014 16:35:58 GMT

Thank you Maren. I just called Tria and a new cord is being sent to me via 2 day delivery. It should arrive by the middle of next week. The customer service rep believes I have a bad cord - big surprise!

Thank you again!

Re: Oh No.....I think my Tria laser is dieing!

jc1457 — Fri, 30 May 2014 16:37:12 GMT

Maren, I didn't see your last post. I have my Tria connected to my computer now. It's charging away so hopefully tonight's treatment will go well.

Thanks again!

Re: Oh No.....I think my Tria laser is dieing!

MarenSeattle — Fri, 30 May 2014 16:40:42 GMT

On 5/30/2014 lyn in MI said: My first unit was defective (it got hotter and hotter as it went through its zones), and Tria replaced it. My replacement arrived in a box that was unsealed and unlike my original from the Q, the cord was not in a sealed pouch. I was irritated, because I specifically asked the CSR at Tria if my replacement would be new or refurbished. She assured me it would be a new unit. Well, the replacement they sent to me appears to be a dud, imho. Level 3 on my replacement feels just a little stronger than Level 1 on my original, which means it cannot have the intended output needed for me to achieve any results. I am extremely disappointed in the Tria corporation and what appears to be a product with many quality control issues.

Oh NO! I just read your entire post -- and here I was singing Tria's praises. Are you going to give it another try? I'm not surprised CS told you they'd send you a new one -- and they probably have no control over what you got.

Someone mentioned the last time the Tria "Director of Education" was on the Q, she indicated they have something "exciting" coming up. I wonder if it's a better, tweaked, improved unit? Maybe CS can let you know if there's a new generation?

I'm so frustrated FOR you!!!

Re: Oh No.....I think my Tria laser is dieing!

snowball — Fri, 30 May 2014 17:46:31 GMT

This "Exciting" new thing coming from Tria has me wondering if we should all return our Tria's. Maybe these will be newer and improved. I am scared that after our return policy is up, our Trias may go on the blink and just die. But we don't even know if there will be new and improved ones. Too much money for these problems. I am getting nervous about keeping it now.

Re: Oh No.....I think my Tria laser is dieing!

saidthespidertothefly — Fri, 30 May 2014 17:57:23 GMT

I wonder what will be new and 'exciting', perhaps units that work as designed!

Re: Oh No.....I think my Tria laser is dieing!

saidthespidertothefly — Fri, 30 May 2014 18:03:29 GMT

error

Re: Oh No.....I think my Tria laser is dieing!

saidthespidertothefly — Fri, 30 May 2014 18:05:01 GMT

error

Re: Oh No.....I think my Tria laser is dieing!

untitled — Fri, 30 May 2014 18:06:15 GMT

I saw that too- but I am really thinking that it is just about a Beauty Award they received.

Just seems too soon for a whole new redesign...

Re: Oh No.....I think my Tria laser is dieing!

saidthespidertothefly — Fri, 30 May 2014 18:13:54 GMT

error

Re: Oh No.....I think my Tria laser is dieing!

MidNight — Fri, 30 May 2014 18:19:03 GMT

On 5/30/2014 lyn in MI said: My first unit was defective (it got hotter and hotter as it went through its zones), and Tria replaced it. My replacement arrived in a box that was unsealed and unlike my original from the Q, the cord was not in a sealed pouch. I was irritated, because I specifically asked the CSR at Tria if my replacement would be new or refurbished. She assured me it would be a new unit. Well, the replacement they sent to me appears to be a dud, imho. Level 3 on my replacement feels just a little stronger than Level 1 on my original, which means it cannot have the intended output needed for me to achieve any results. I am extremely disappointed in the Tria corporation and what appears to be a product with many quality control issues.

Mine is not right either Lyn.they sent me a new one to because mine got hotter and hotter also and now this is one barely gets hot and the laser part does not feel as strong..I am returning this to Sephora this weekend.BTW .I used it last night extra time on my face and did not get red.

I am wondering if the news Tria is talking about is they are getting approved to use on the neck or hands?

It is certainly disappointing all the problems everyone has had.I am not willing to pay all this money and chance problems past the warranty period or getting a used unit to replace this one.....Just not worth it....I just got a message from someone at Tria mon calling me back from almost 2 months ago about Tria and capillaries.

Re: Oh No.....I think my Tria laser is dieing!

MarenSeattle — Fri, 30 May 2014 18:26:44 GMT

On 5/30/2014 snowball said:
This "Exciting" new thing coming from Tria has me wondering if we should all return our Tria's. Maybe these will be newer and improved. I am scared that after our return policy is up, our Trias may go on the blink and just die. But we don't even know if there will be new and improved ones. Too much money for these problems. I am getting nervous about keeping it now.

That's the problem -- even if ours is working ok (like mine is now) we've heard so many stories, or experienced problems first hand, that we're almost over-reacting to every little thing. I am, anyway. "Is it too hot? Is it not getting as hot as it has been?" It's like we're waiting for it to go on the fritz. Tria needs to go back to the drawing board or up their quality control. Someone said that the Elos hair removal device is the same -- lots of complaints about it not working or giving up the ghost after just a little while.

Re: Oh No.....I think my Tria laser is dieing!

lyn in MI — Sat, 31 May 2014 01:20:45 GMT

On 5/30/2014 MarenSeattle said:
On 5/30/2014 lyn in MI said: My first unit was defective (it got hotter and hotter as it went through its zones), and Tria replaced it. My replacement arrived in a box that was unsealed and unlike my original from the Q, the cord was not in a sealed pouch. I was irritated, because I specifically asked the CSR at Tria if my replacement would be new or refurbished. She assured me it would be a new unit. Well, the replacement they sent to me appears to be a dud, imho. Level 3 on my replacement feels just a little stronger than Level 1 on my original, which means it cannot have the intended output needed for me to achieve any results. I am extremely disappointed in the Tria corporation and what appears to be a product with many quality control issues.

Oh NO! I just read your entire post -- and here I was singing Tria's praises. Are you going to give it another try? I'm not surprised CS told you they'd send you a new one -- and they probably have no control over what you got.

Someone mentioned the last time the Tria "Director of Education" was on the Q, she indicated they have something "exciting" coming up. I wonder if it's a better, tweaked, improved unit? Maybe CS can let you know if there's a new generation?

I'm so frustrated FOR you!!!

Maren - I'm not buying that someone didn't have control over the replacement I was sent. I specifically questioned her because of the info in the warranty. I would have returned it to the Q had she told me I would receive a refurbished unit. She assured me that since I had my unit for less than 30 days, I would be sent a new unit. I am done with Tria for now.

Thank you for the welcome home. Yes, we had a great time, with the exception of the 5 hr. time difference. The most challenging part of each day was eating breakfast @ 2:30AM EDT.

Re: Oh No.....I think my Tria laser is dieing!

lyn in MI — Sat, 31 May 2014 01:22:49 GMT

On 5/30/2014 saidthespidertothefly said:
I wonder what will be new and 'exciting', perhaps units that work as designed!

Wouldn't that be awesome?!???!!

Re: Oh No.....I think my Tria laser is dieing!

lyn in MI — Sat, 31 May 2014 01:30:57 GMT

MidNight - Sorry to learn that you've gone through a similar experience. I stopped using mine a couple of weeks ago, because imho, there was no point. Tria states that Level 1 will not produce any results and my replacement on Level 3 feels just like Level 1. I also experienced no pinkness after use with the replacement.

I am unsure what Tria's announcement will be, but you may be right about additional FDA clearance.