topic Re: Ulta return policy. in Beauty

Ulta return policy.

NeNe1010 — Sat, 26 Apr 2014 19:55:40 GMT

I have purchased hundreds of dollars worth of products from Ulta ( maybe-thousands - I don't want to think about it) & today when I returned like my second item, and the sales person said just so you know in the future, no returns on items that have been used. O. K, fine, guess future purchases of items I want to try but don't know if I will like will be from QVC or HSN so I can return them if I hate them. Thank you!

Re: Ulta return policy.

Kjelle — Sat, 26 Apr 2014 20:00:08 GMT

That's ridiculous. I didn't know that. I'll be much more careful. So especially, if you do buy anything from the "drugstore side" of the store, just buy it at CVS instead. If it doesn't work, you can take it back.

Re: Ulta return policy.

Cardamom — Sat, 26 Apr 2014 20:01:06 GMT

What? That is news to me. I've returned a few things because I did not like the color or pigmentation. They've been very gracious about it.

Re: Ulta return policy.

lovemygigi — Sat, 26 Apr 2014 20:16:47 GMT

I would confirm with the company if this is factual. It is possible that they allow store managers to set policy but neither of my local Ulta's have it in place. I have recently returned a used item to each of my Ultas with no questions or comments. I did ask for a sample of one product and was told they don't give them and that it was perfectly fine to return it if it didn't work out. That was by a store manager who was helping me.

Re: Ulta return policy.

JeanLouiseFinch — Sat, 26 Apr 2014 20:44:43 GMT

That's ridiculous. It's not coming out of Ulta's kitty, the manufacturer allows for that kind of thing and credits the store for the returns. I've never had a problem with returns there. In the store lighting, makeup shades can be "off" and you won't really know if you like something until you get home to try it.

Here's the return policy, posted on their website. I don't see anything about used products being ineligible.

ULTA is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason, just send it to the Ulta.com Returns Center for a refund. You may also return it to your local Ulta store for a refund, exchange or in-store credit.

Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on ULTA.com. An ULTA Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center.
Products returned to stores that were purchased using an online payment service (i.e., PayPal, Bill Me Later) will be refunded to your preferred credit card or issued as a store merchandise credit.
Any FREE product or FREE gift must accompany the return to receive a refund to the payment method used on ULTA.com. An ULTA Gift Card or eGift Card will be issued on a return not accompanied by the FREE product or FREE gift.
The original email order confirmation, packing slip and all original packaging materials must be included with your return.
Original shipping charges are refunded only if the product is defective or mis-shipped by ULTA.
Online purchases returned to an Ulta store without the original email receipt, applicable free gifts and pack slip are only eligible for exchanges.
Exchanges can be made by return product to your local store for product of equal or greater value. Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. A store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt.
Store credit will be issued for returns without a receipt, or for returns that are not made within 60 days of shipment to the customer.
Rewards points earned for product being returned will be deducted from your account. Rewards points used to make a purchase are not refundable.
In the case of shipping damages, please contact the carrier.

To return a product to the ULTA.com fulfillment center

Re-carton the products you are returning along with any applicable free gifts, your original email order confirmation and your pack slip using the packaging materials that came with your online purchase.

To reprint the email, locate the order number on the bottom of the pack slip. Select the Login/Create Account link on www.ulta.com. Enter your username and password, and select Login. Select Order Status, then select your order number. Finally select Print Your Order.

For your convenience, a return mailing label has been included with your order which needs to be applied to the outside of your shipping carton.

Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

ULTA.com Returns Department
1135 Arbor Drive
Romeoville, IL 60446

ULTA does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

RETURN PRODUCTS TO ULTA BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

If you return products to the ULTA Returns Center, you can check your order status online at any time to see if we've received and processed it. Click on Login/Create Account in the top menu bar and Login to your account, then choose Order Status from the menu on the left hand side. Select your order number. You may also Contact Us to check on the return status. Please have your order number available to allow us to better serve you.

ULTA will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle.

Return Ulta.com purchase to an Ulta Store

To return an Ulta.com purchase to an Ulta store, bring your purchase including any free gifts along with the packing slip and original email confirmation to your local store.

Online returns to store without the original email receipt, applicable free gifts and pack slip are only eligible for exchanges or store credit.

Ulta Store Purchase Refund Policy

If for any reason your purchase does not give you complete satisfaction, the purchase may be returned. All returns must be accompanied by the receipt and all original components.

Store Purchase Returns for Refund

A full refund will be issued on a return, providing the return is within 60 days of the original purchase date. A full refund will be issued on a return that included a FREE product or FREE gift, providing the return is within 60 days of original purchase date, and the FREE product or FREE gift accompany the return.

Store Purchase Returns for Store Credit

A store credit will be issued on a return, providing the return is accompanied by the Gift Receipt, and on a return that is NOT accompanied by the FREE product or FREE gift.

A store credit will be issued on a return after 60 days of original purchase date.

A store credit will be issued on returned Club at ULTA Reward merchandise.

Returned Check Policy

A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. A 10-day waiting period is required for refunds on personal checks.

Coupon Reward Certificates

Coupon / Reward Certificates need to be presented at time of purchase and within the specified dates. Expired Coupon / Reward Certificates will not be accepted. Prior purchases do not qualify for use with coupon / reward certificates.

ULTAmate Rewards Members

Upon return of any product on which you earned ULTAmate Rewards points, your ULTAmate Rewards account will be reduced by the number of points previously earned on that purchase.

If the return will cause your ULTAmate Rewards account to have a negative point balance, a store credit will be issued on the return regardless of your original form of payment.

Re: Ulta return policy.

Happy Elizabeth — Sat, 26 Apr 2014 20:49:47 GMT

I don't think that's true! I just returned a product to Ulta yesterday that was used. Last month I returned 2 products that were used - without a receipt! Further, as much as I tried to give them back the GWP, they told me to keep it. They are fantastic in my opinion. Of course, for every 1 product I return, I purchase and keep about 5, so they are making $ money on me. Maybe you got a new or rogue sales associate?

PS - the only "trouble" they have given me, is that they need the box that it came in so they can scan the return. When I returned without the box, the girl made me go and take a new product off the shelf so she could scan it. Maybe your person was too lazy to do that?

Re: Ulta return policy.

suzyQ3 — Sat, 26 Apr 2014 23:48:00 GMT

She was wrong. End of story. Thanks to JLF for saving me from going to C/P the actual policy.

Re: Ulta return policy.

suzyQ3 — Sat, 26 Apr 2014 23:50:28 GMT

On 4/26/2014 Happy Elizabeth said:
I don't think that's true! I just returned a product to Ulta yesterday that was used. Last month I returned 2 products that were used - without a receipt! Further, as much as I tried to give them back the GWP, they told me to keep it. They are fantastic in my opinion. Of course, for every 1 product I return, I purchase and keep about 5, so they are making $ money on me. Maybe you got a new or rogue sales associate?

PS - the only "trouble" they have given me, is that they need the box that it came in so they can scan the return. When I returned without the box, the girl made me go and take a new product off the shelf so she could scan it. Maybe your person was too lazy to do that?

Ah, you were lucky there. I tried to get them to let me keep a GWP about a month ago...no deal. I said something to the effect that they couldn't resell it (I had used it), so why not just let me keep it rather than their dumping it. She said that they return it to the manufacturer. Oh, well.

Re: Ulta return policy.

LuluOnBeauty — Sun, 27 Apr 2014 00:37:56 GMT

I wouldn't believe any policy change based on one person. I hope it's not true. If it turns out to be an error, I hope you post a correction because many will read your post, assume it's true and start spreading it.

Re: Ulta return policy.

Jujubeoh — Sun, 27 Apr 2014 02:14:13 GMT

I've returned a number of products. They were all used, however, they did require all original packaging and the receipt (or order confirmation for online orders).

Re: Ulta return policy.

lovestodance — Sun, 27 Apr 2014 02:23:13 GMT

I have a Derma Blend cover up in light...It is too dark for my skin tone. I did purchase it over 6 months ago at a store... I live over 40 miles from the nearest Ulta...

A problem I don't have the receipt anymore... I did want to exchange for the Fair which is the lightest...

My husband had surgery a few weeks ago and cannot drive or get around now..

I don't drive an older car and would be afraid to venture going that far...

Just wondering if anyone knows there return policy... To add I never used it...

lovestodance

Re: Ulta return policy.

suzyQ3 — Sun, 27 Apr 2014 02:53:01 GMT

On 4/26/2014 lovestodance said:
I have a Derma Blend cover up in light...It is too dark for my skin tone. I did purchase it over 6 months ago at a store... I live over 40 miles from the nearest Ulta...

A problem I don't have the receipt anymore... I did want to exchange for the Fair which is the lightest...

My husband had surgery a few weeks ago and cannot drive or get around now..

I don't drive an older car and would be afraid to venture going that far...

Just wondering if anyone knows there return policy... To add I never used it...

lovestodance

Check out Post #4. The policy states that you can return an item within 60 days.

Re: Ulta return policy.

D Oro — Mon, 28 Apr 2014 15:55:33 GMT

On 4/26/2014 lovestodance said:
I have a Derma Blend cover up in light...It is too dark for my skin tone. I did purchase it over 6 months ago at a store... I live over 40 miles from the nearest Ulta...

A problem I don't have the receipt anymore... I did want to exchange for the Fair which is the lightest...

My husband had surgery a few weeks ago and cannot drive or get around now..

I don't drive an older car and would be afraid to venture going that far...

Just wondering if anyone knows there return policy... To add I never used it...

lovestodance

Did you purchase it six months ago or six weeks ago? If it is six months, I can't imagine that they would take it back. I can't actually speak from experience with Ulta however. I have never stepped foot inside one of the stores nor shopped with them online.

Re: Ulta return policy.

Katcat1 — Mon, 28 Apr 2014 15:59:40 GMT

That must be a new policy because last year I was looking for a CC cream and I tried the product out at home (tested) and I returned 3 different products, 3 different times. I was embarrassed that nothing was working out for me but no questions were asked.

Re: Ulta return policy.

Colonel Mustard — Mon, 28 Apr 2014 16:31:47 GMT

Is it possible that Ulta has a limit on returns of used items, and the OP's account had been flagged? This would be the same as QVC sending "the letter." Businesses apparently do not need to spell out such practices in their return policies.

Re: Ulta return policy.

Ibby114 — Mon, 28 Apr 2014 17:31:54 GMT

I recently returned a new/sealed lipstick to Ulta- with barely looking at the item the store rep asked me if it was used. It was still sealed! I assumed it was a standard question they ask everyone- but it was asked in an almost accusatory manner. I thought to myself 'I'm glad I don't shop here often!'

Re: Ulta return policy.

SahmIam — Mon, 28 Apr 2014 17:42:05 GMT

To the OP: sounds like the chick didn't want to be bothered doing the return. I just came from Ultra and asked the manager about returns. She told me no problem with returning something used.

Considering they will not sample you a product, I think it's ignorant to say no returns on used items. Fine, but then SAMPLE the customer.

As for asking about if something has been used: If it is, it's damaged out. If it isn't, it goes back on the floor. They are supposed to look at the "Non-used" items more closely before they go on the floor but sometimes things happen. I found this out when purchasing false lashes as I wear them quite a bit. I pulled 4 pairs of Ardell and saw that they had ALL been used (those that were lashes know what I mean by the band being gummy). I walked up to Carol (the store manager) and showed here; she was disgusted. Later she and I discussed the "Honor System" they have in place when asking customers if something is used. She said try don't care just be up front so THEY know what needs to be done with the item.

I've never had any issues with returning anything I've used. Now, returning something front the website to the store is another story, lol.

Re: Ulta return policy.

MomCat — Mon, 28 Apr 2014 18:12:57 GMT

I don't return used products unless they do not do what is advertised, and I would be highly upset if there were a hassle on that. I keep everything that sorta works, or maybe is slightly off on a shade. I figure that's my fault for being picky. I consider it a lesson learned.

Re: Ulta return policy.

Colonel Mustard — Mon, 28 Apr 2014 19:31:08 GMT

On 4/26/2014 suzyQ3 said:
On 4/26/2014 lovestodance said:
I have a Derma Blend cover up in light...It is too dark for my skin tone. I did purchase it over 6 months ago at a store... I live over 40 miles from the nearest Ulta...

A problem I don't have the receipt anymore... I did want to exchange for the Fair which is the lightest...

My husband had surgery a few weeks ago and cannot drive or get around now..

I don't drive an older car and would be afraid to venture going that far...

Just wondering if anyone knows there return policy... To add I never used it...

lovestodance

Check out Post #4. The policy states that you can return an item within 60 days.

Dear Lovestodance,

The return policy quoted in Post #4 goes on to say that "A store credit will be issued on a return after 60 days of original purchase date." They will look at the product to make sure you didn't use most or all of it, and they should accept your return for store credit. Hope that helps.

Re: Ulta return policy.

suzyQ3 — Mon, 28 Apr 2014 23:07:44 GMT

On 4/28/2014 Colonel Mustard said:
On 4/26/2014 suzyQ3 said:
On 4/26/2014 lovestodance said:
I have a Derma Blend cover up in light...It is too dark for my skin tone. I did purchase it over 6 months ago at a store... I live over 40 miles from the nearest Ulta...

A problem I don't have the receipt anymore... I did want to exchange for the Fair which is the lightest...

My husband had surgery a few weeks ago and cannot drive or get around now..

I don't drive an older car and would be afraid to venture going that far...

Just wondering if anyone knows there return policy... To add I never used it...

lovestodance

Check out Post #4. The policy states that you can return an item within 60 days.

Dear Lovestodance,

The return policy quoted in Post #4 goes on to say that "A store credit will be issued on a return after 60 days of original purchase date." They will look at the product to make sure you didn't use most or all of it, and they should accept your return for store credit. Hope that helps.

Good point, and it is more applicable. Thanks for clarifying that for her.