topic Re: Sephora return question- Loveswept- ugh! in Beauty

Sephora return question- Loveswept- ugh!

Tribesters — Mon, 21 Apr 2014 00:43:40 GMT

I went to Sephora (in JC Penney, if that makes a difference) & tried Loveswept. I sprayed the tester on the strip & sniffed it as I wandered the store. I loved it! Didn't really need it as I just got the TSV in BG but had to have it. So I bought the set with spray fragrance & body lotion. When I got home I put the lotion on & almost immediately got a headache, my nose burned & I actually felt nauseous. I had to wash it all off. Today I tried the spray & my nose still burns but not as bad as the lotion. I have my receipt but the nearest store is 1 1/2 hours away. Will they even take it as a return if I've tried it? I don't usually return stuff but it was around $56 & I'm not going to wear it. I have my receipt. Their website says you can return for any reason but not sure if that's just for online orders and/or for unopened items. I wonder, but doubt, if I could return it to my local JCP- they don't have a Sephora. Anyone know? TIA....

Re: Sephora return question- Loveswept- ugh!

FUTURE — Mon, 21 Apr 2014 00:52:01 GMT

You can return it. Just take the receipt. Sometimes they will even take it back without and give you store credit, but they definitely will with a receipt. I had that happen with Marc Jacobs perfume. It went straight RANCID on me. Lol!

Re: Sephora return question- Loveswept- ugh!

Cardamom — Mon, 21 Apr 2014 00:53:29 GMT

Sephora is great about returns but you will have to return it to sephora. Not JC Penny's unless you are at a Sephora inside JC Penny's.

Re: Sephora return question- Loveswept- ugh!

Tribesters — Mon, 21 Apr 2014 01:01:46 GMT

On 4/20/2014 FUTURE said: You can return it. Just take the receipt. Sometimes they will even take it back without and give you store credit, but they definitely will with a receipt. I had that happen with Marc Jacobs perfume. It went straight RANCID on me. Lol!

Glad to know I'm not the only one this happened to & that I can return it. I'm feeling pretty stupid. I never thought there would be a difference between how it smells on the paper & how it smells on me.

Re: Sephora return question- Loveswept- ugh!

Tribesters — Mon, 21 Apr 2014 01:02:47 GMT

On 4/20/2014 Cardamom said: Sephora is great about returns but you will have to return it to sephora. Not JC Penny's unless you are at a Sephora inside JC Penny's.

Thanks- I figured that would be the case but wasn't sure. Just glad to know I should be able to return it.

Re: Sephora return question- Loveswept- ugh!

FUTURE — Mon, 21 Apr 2014 01:04:22 GMT

Nope, huge difference. I put it on, loved it, bought it, 30 minutes later I was walking through the mall and smelled it, and it LITERALLY made me nauseous!! I mean, disgusting. I have funky chemistry that way. Lol! Funny thing is, I was on vacay and just threw a few sample sprays in my bag and sprayed that one on, and it hit me. Cruuuuuuudddddd!! I was washing it off as fast as I could, and hubby smelled it after I'd washed it off and it was still nasty. Lol! I will never make that mistake again.

Re: Sephora return question- Loveswept- ugh!

Desi — Mon, 21 Apr 2014 01:04:56 GMT

Tell them you had an allergic reaction, but they would take it back anyway. However, you will have to either go or mail it to Sephora. I tried to take a Sephora item that I got on-line (with receipt) to a JCP with a Sephora in it. They said nope, I had to traipse up to the next mall level and take it to the free-standing Sephora. No clue why, just added aggravation!

Re: Sephora return question- Loveswept- ugh!

Cardamom — Mon, 21 Apr 2014 01:43:54 GMT

It never fails the ones we dislike have the most staying power. I had a hard time washing the scent off myself. It reminded me of Happy by Clinique. Sorry, I thought you could return in a Penny's sephora. Maybe you could if there was not a full one in the mall. Call CS tomorrow. I've called them a few times. They were great.

Re: Sephora return question- Loveswept- ugh!

suzyQ3 — Mon, 21 Apr 2014 03:18:59 GMT

On 4/20/2014 Cardamom said: It never fails the ones we dislike have the most staying power. I had a hard time washing the scent off myself. It reminded me of Happy by Clinique. Sorry, I thought you could return in a Penny's sephora. Maybe you could if there was not a full one in the mall. Call CS tomorrow. I've called them a few times. They were great.

I must be totally confused here. She bought it in a JCP Sephora, so I have to think that she could return it there.

Re: Sephora return question- Loveswept- ugh!

Tribesters — Mon, 21 Apr 2014 11:29:03 GMT

On 4/20/2014 suzyQ3 said:
On 4/20/2014 Cardamom said: It never fails the ones we dislike have the most staying power. I had a hard time washing the scent off myself. It reminded me of Happy by Clinique. Sorry, I thought you could return in a Penny's sephora. Maybe you could if there was not a full one in the mall. Call CS tomorrow. I've called them a few times. They were great.

I must be totally confused here. She bought it in a JCP Sephora, so I have to think that she could return it there.

Yes- I hope because I bought it at Sephora in JCP that is where I'll return it. The mall there doesn't even have a separate Sephora. I remember at Christmas I bought my sister one of those perfume sample packs. They include a bunch of sample vials & a coupon for a full size bottle of your choice. Since I bought it at JCP she couldn't redeem it at Sephora. All her malls have regular Sephora's so she had to send me the coupon & I went to JCP & got her full sized bottle. I guess they're totally separate entities.

Re: Sephora return question- Loveswept- ugh!

Judaline — Mon, 21 Apr 2014 12:36:28 GMT

It's very confusing when you use your JCP card. I won't go into it except they did all they could to find my return because I lost the receipt that said I returned it.

Re: Sephora return question- Loveswept- ugh!

Happymom523 — Tue, 22 Apr 2014 22:36:21 GMT

I've never had a problem with a Sephora return. If you bought it in a JCP Sephora you will have to return it to a JCP Sephora though. I just looked through the policies when I was thinking of doing a Sephora.com return.