topic Re: Can't get pump on bottle to work/pump? in Beauty

Can't get pump on bottle to work/pump?

Shihtzulvr_1 — Sun, 13 Apr 2014 06:57:31 GMT

Is there a secret to getting the pump for the Wen bottle to work? I've had 2 different shipments, and have yet to get it to pump at all. I know this sounds crazy I tighten the pump onto the bottle and it won't pump. So I try to twist the pump part around as if I was unscrewing it, and the entire pump comes unscrewed from the bottle. I just can't get this thing to pump. So frustrating. Help!!!

Re: Can't get pump on bottle to work/pump?

JeanLouiseFinch — Sun, 13 Apr 2014 12:30:52 GMT

Make sure the straw is securely inserted in pump part of the assembly. Holding the ring in one hand, undo the pump part, so it pops up, before putting the straw part in the bottle. Holding the bottle in one hand and only the attachment ring in the other, tighten it down. Because the cleansing conditioner is thick, it takes several pumps for it to start drawing up the straw.

Re: Can't get pump on bottle to work/pump?

depglass — Sun, 13 Apr 2014 14:41:20 GMT

Some of these babies just don't work. It isn't necessarily you. I've learned over the years to save old pumps from any product I plan on reordering. I've had this problem with Wen and Isomers, among others.

Re: Can't get pump on bottle to work/pump?

bebe777 — Sun, 13 Apr 2014 15:12:10 GMT

You may want to give Chaz's studio a call. There's more information on their hours of operation in the Chaz Dean Salon customer information: 323-467-6444 & links listed in QVC broadcasts thread.

-- bebe

Re: Can't get pump on bottle to work/pump?

CAKaren — Mon, 14 Apr 2014 04:43:12 GMT

I have to 'open'/twist the pump before I put it in the bottle. I read that some where. Then, no problem.

Re: Can't get pump on bottle to work/pump?

dsky — Mon, 14 Apr 2014 04:46:41 GMT

Sometimes I have to take the pump out of the bottle, clean it off, and twist it, then reinsert back into the bottle.

Re: Can't get pump on bottle to work/pump?

glitzandglam — Mon, 14 Apr 2014 16:28:28 GMT

Open it before you put it in the bottle. It sometimes takes a couple of tries.

Someone here said one should save old pumps, so that's what I'm doing--just to be on the safe side. (You should also save your bottle caps so you can use them to get the bottom of the bottle out--pump technology isn't that great!)

Re: Can't get pump on bottle to work/pump?

cnd8 — Mon, 14 Apr 2014 17:45:40 GMT

I un-twist the pump before I ever insert it into the bottle.

Re: Can't get pump on bottle to work/pump?

Drythe — Mon, 14 Apr 2014 18:06:32 GMT

On 4/14/2014 cnd8 said:
I un-twist the pump before I ever insert it into the bottle.

Yep! This works for me.

Re: Can't get pump on bottle to work/pump?

HonnyBrown — Tue, 15 Apr 2014 23:21:34 GMT

On 4/13/2014 depglass said:
Some of these babies just don't work. It isn't necessarily you. I've learned over the years to save old pumps from any product I plan on reordering. I've had this problem with Wen and Isomers, among others.

I was going to suggest this. This was a tip I got from the Wenners here.

Re: Can't get pump on bottle to work/pump?

jaxs mom — Wed, 16 Apr 2014 00:47:15 GMT

I always pop the pump before inserting it into the bottle. Hold the cap and twist the pump part counter clockwise until it pops up. I don't save my old pumps, the salon mails new ones for free if one doesn't work and all I've had to do is email them with the info on the pump type and my mailing address.

Re: Can't get pump on bottle to work/pump?

Shihtzulvr_1 — Sun, 20 Apr 2014 01:45:57 GMT

Thank you!!!! Thank you!!! For all the advice! I KNEW I could count on getting tips to make the pump work

Re: Can't get pump on bottle to work/pump?

woodyend — Sun, 20 Apr 2014 03:58:44 GMT

On 4/19/2014 Shihtzulvr said:
Thank you!!!! Thank you!!! For all the advice! I KNEW I could count on getting tips to make the pump work

Good job on your first opening. I remember my first time, I was so excited getting it out of that lovely box then spent about 15minets trying to get the pump to work. By the time I got it to work I had CC everywhere.

Re: Can't get pump on bottle to work/pump?

depglass — Sun, 20 Apr 2014 15:44:48 GMT

I also save a couple old bottles of various products, with working pumps, of course. I use a kitchen funnel to transfer troublesome or large bottles into them. It drives me crazy that Purity doesn't come in a pump bottle in the small size. So I transfer it to something else. I'm not a super-size buyer.