topic Re: QVC canceled 613 shipment without notification in Beauty

QVC canceled 613 shipment without notification

Luvs2Scrap — Sat, 05 Apr 2014 14:11:52 GMT

Has anyone else experienced this? I received an e-mail last week thanking me for my order, which was the release of my gallon of 613 that was on auto delivery. I was then waiting for the subsequent e-mail advising it had shipped and didn't get one so I logged in to my account and behold the order was canceled. Since I had not canceled, I inquired as to how my order ended up canceled and further more why QVC had not given me the courtesy of notifying me and explaining the why. The response I received was "We regret to inform you that the WEN by Chaz Dean 613 Cleansing Treatment One Gallon A-D had been sold out." And no answer to my questions regarding notification, etc. Then I thought - How can it be sold out when I was on auto-delivery? Wouldn't they keep enough stock for those of us on an auto-delivery plan? I again inquired as to an explanation to my initial inquiries and was basically told --- We are sorry, but we don't know why it was canceled and (oh by the way) we appreciate your comments!!!! Just very frustrated and disappointed with QVC regarding this.

Re: QVC canceled 613 shipment without notification

pattypeep — Sat, 05 Apr 2014 14:19:00 GMT

I've never had anything on auto delivery; however, that would certainly get my knickers in a knot and I'm thinking heads would roll. What's the point of AD if you aren't going to get your order?!

Re: QVC canceled 613 shipment without notification

Kjelle — Sat, 05 Apr 2014 14:20:56 GMT

That's really poor. Is the AD for gallons the same as for 32ozs where you can adjust the number you receive each time? If they set a hard deck they won't go over shipping for free, etc and people order more they would technically run out. And/or I wonder also if it signals a price increase for all gallons this year. Bebe thought they would go up this year. If the price no longer fit into this years pricing scheme, they may have decided it wasn't worth it for them to sell anymore. Still really not good to give the customer the shaft when they 'locked in' a price.

Re: QVC canceled 613 shipment without notification

bebe777 — Sat, 05 Apr 2014 14:39:57 GMT

Luvs2Scrap, this just shouldn't have happened, especially after QVC sent you that confirming email.

If it were me, I'd call QVC customer service and ask to speak to a supervisor about this. -- It's their mistake. They need to accept responsibility and fix it. Even if that means sending you (4) 32oz. containers of 613 CC.

If that doesn't work then I would call Chaz's salon. Maybe they can help you out. And they sure need to know what QVC has done here. Below is a hot link to key information:

Chaz Dean Salon customer information: 323-467-6444 & links listed in QVC broadcasts

Please keep us updated as to what happens. Best of luck!!!

-- bebe

Re: QVC canceled 613 shipment without notification

bebe777 — Sat, 05 Apr 2014 14:49:44 GMT

On 4/5/2014 Kjelle said: That's really poor. Is the AD for gallons the same as for 32ozs where you can adjust the number you receive each time? If they set a hard deck they won't go over shipping for free, etc and people order more they would technically run out. And/or I wonder also if it signals a price increase for all gallons this year. Bebe thought they would go up this year. If the price no longer fit into this years pricing scheme, they may have decided it wasn't worth it for them to sell anymore. Still really not good to give the customer the shaft when they 'locked in' a price.

Kjelle, this is the first time I've read about anyone having their second A-D gallon shipment cancelled so, hopefully, this is not a widespread issue.

While I do think the June gallon prices will increase, I don't think it's going to be a substantial increase for the following reasons:

* The December TSV -- (5) 16oz bottles of CC -- was $80, which is the same price that they've been charging for the past 3-4 years. Since the December TSV is the only one that is all cleansing conditioner, that TSV gives the best indication of possible price increases for the CCs.

* The single bottle prices for 16oz and 32oz CC have not increased in quite a while.

* While I'm still confused about Chaz charging $256 for a gallon of BGT on his website, the prices for the other gallons remain constant at $210. -- Also, bruingirl mentioned that Dooters seemed to think that the BGT gallons would be the same price as the Core/Kids gallons. -- Of course, we still don't know for sure that BGT gallons will be offered in June (but I think they will be).

-- bebe

Re: QVC canceled 613 shipment without notification

Montana — Sat, 05 Apr 2014 15:01:16 GMT

QVC just doesn't get it: Customer Service should have the same priority as sales. Of course problems will arise, but it is HOW problems are handled that counts. For the life of me, I do not understand why QVC would be so negligent in this area.

Re: QVC canceled 613 shipment without notification

woodyend — Sat, 05 Apr 2014 16:39:10 GMT

This is a simple math equation for the Q. The reason QVC has A-D is they know in advance how much product they need on hand. And this helps them enormously. Bottom line, they owe you, because in their rules, it says you will be notified and they did not.

From the Q.

Will QVC cancel my Auto-Delivery plan?

Will QVC cancel my Auto-Delivery plan?

QVC strives to deliver your favorite products for as long as you remain enrolled in the plan or as long as the product is available. However, if for any reason QVC must discontinue or cancel your plan, you'll be notified by email or USPS mail. Additional terms and conditions may apply.

What's the Auto-Delivery program & how does it work?

Lock in the price of your favorite items and never run out for as long as you need them. Auto-Delivery is our convenient replenishment program that lets you lock in your order price while automatically receiving your favorite items on a shipping schedule that you can customize. It's about having what you love, when you want it, at a price that's guaranteed for as long as the item ships on Auto-Delivery. And it's risk-free—cancel anytime!

For more…

http://www.qvc.com/FAQAutoDelivery.content.html

Re: QVC canceled 613 shipment without notification

qbetzforreal — Sat, 05 Apr 2014 16:46:42 GMT

It's sold out because Wen no longer has the supply to meet the demand. Auto delivery just means you're locked in on price.

Re: QVC canceled 613 shipment without notification

woodyend — Sat, 05 Apr 2014 17:11:56 GMT

Am I wrong that this product is only offered once a year? If this is true, they had the numbers of gallons needed to fill the A-D that day. So what happened?

Re: QVC canceled 613 shipment without notification

Tess70 — Sat, 05 Apr 2014 17:39:58 GMT

My 613 gallon auto delivery plan first said ""contact cs"" and now it says ""release"". I have no idea what that means other than it was released to ship?

Re: QVC canceled 613 shipment without notification

croemer — Sat, 05 Apr 2014 17:45:57 GMT

On 4/5/2014 woodyend said:
Am I wrong that this product is only offered once a year? If this is true, they had the numbers of gallons needed to fill the A-D that day. So what happened?

I agree and would do as bebe suggested.

Re: QVC canceled 613 shipment without notification

Tess70 — Sat, 05 Apr 2014 17:49:23 GMT

Called customer service and they said my shipment was delayed because of a credit card error - she said it was fine/payment went through and it will be shipped out shortly. Luvs2scrap - you may want to call back and see if it was the same issue as mine. Customer service rep didn't say anything about it not being ""in stock"" or anything.

Re: QVC canceled 613 shipment without notification

ANewHue — Sat, 05 Apr 2014 17:53:41 GMT

I have been having a long string of problems with the Q since Fall and it just keeps getting worse so nothing surprises me. They are shipping things way ahead of shipment dates or not shipping at all. Right now I'm dealing with an order that they were shipping way too early I called them and they wound up cancelling the order. I cannot get any satisfaction from CS and I am very upset because this particular order was an advanced order since January. The corporate phone has been disconnected so my guess is many are experiencing similar problems. I didn't do my holiday shopping on the Q for this very reason and now it looks like I will be cutting down on my beauty orders too. I am sick and tired of their CS. Last week when I called to inquire why this order was cancelled the CS rep thought it was funny. When I told her to look at my account to see how much money I spent each month with the Q she didn't seem to care in the least. Oh, I forgot I am not a VIP as I was told in the Fall. Shame on the Q.

Re: QVC canceled 613 shipment without notification

Nikalette — Sat, 05 Apr 2014 17:56:28 GMT

That is SO WRONG! AD is a commitment on the Q's part. I can't imagine Wen has run out of 613 gallons. I think it is a pricing issue , and if you push hard enough, you'll get your gallons.

Re: QVC canceled 613 shipment without notification

CalMom — Sat, 05 Apr 2014 18:32:01 GMT

Other people have had problems with their credit card expiring so they were sent an email from QVC. Perhaps you received this email and didn't notice it. You may need to contact customer service and update your credit card. Otherwise, contact customer service and if the first person doesn't help, request a supervisor. Good Luck.

Re: QVC canceled 613 shipment without notification

woodyend — Sat, 05 Apr 2014 18:40:11 GMT

The A-D person should be first in line, then everyone else. How can they promise A-D, then claim they or sold out. I would think it would be the opposite. Some may cancel their order, and then Q ends up with more to sell. I can understand having your order delayed but not droped.

Re: QVC canceled 613 shipment without notification

Drythe — Sat, 05 Apr 2014 20:37:36 GMT

Mine is still set to ship April 8th, it was set for april 2nd, but it was changed with no notice to me. I am so frustrated, annoyed, and sad just from worrying about purchasing a product. Should be a fun, good experience, not something you have to fret over and wonder about.

I suspect it's because the gallons are coming in June, and 613 gallons will be included as a 'core', so Q reasons why send out a bunch now, and a bunch in a few weeks. Just my exasperated spin on it.

Re: QVC canceled 613 shipment without notification

Kjelle — Sat, 05 Apr 2014 20:59:03 GMT

On 4/5/2014 Tess70 said:
My 613 gallon auto delivery plan first said "contact cs" and now it says "release". I have no idea what that means other than it was released to ship?

Yes, next it will say Processing.

Re: QVC canceled 613 shipment without notification

woodyend — Sat, 05 Apr 2014 21:35:44 GMT

I read this in another thread about backorders.

More Backorders

http://community.qvc.com/forums/linea/topic/442291/more-backorders.aspx

"I finally spoke to a supervisor. She told me that it doesn't matter if we order early or not. All orders are thrown into the pot and the customer's "place in line" is thrown away and "all orders are then attempted to be processed." That shocked me but maybe that's how it had worked all along. I guess I've just been lucky so far."

Re: QVC canceled 613 shipment without notification

Drythe — Sun, 06 Apr 2014 00:40:16 GMT

woodyend Thank you for posting the Deer eating Popcorn on the endless 'Wen hair issue' post on Beauty Banter.

I need to stay away from 'over there,' but I did want to say thanks to you.