topic Re: Mousse bottles leaking in Beauty

Mousse bottles leaking

Phoebesmommy — Thu, 20 Mar 2014 18:25:10 GMT

I bought 4 bottles of SAM mousse on Easy Does It Day. They came yesterday. I opened all four individual boxes (sent in one big box). Each bottle of mousse was leaking!!!! Today, I'm sending them back!

Has this ever happened to any of you? I'm so mad!

Re: Mousse bottles leaking

woodyend — Thu, 20 Mar 2014 18:58:02 GMT

Bummer! Was it from where the plastic connects to the bottle or where the spring thingy connect to the spout?

Re: Mousse bottles leaking

Nicole WI — Thu, 20 Mar 2014 19:40:21 GMT

I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

Re: Mousse bottles leaking

woodyend — Thu, 20 Mar 2014 19:51:08 GMT

On 3/20/2014 Nicole WI said: I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

Along those lines I was wondering if it could have become frozen then defrosted and BAM.

Re: Mousse bottles leaking

Phoebesmommy — Thu, 20 Mar 2014 20:18:14 GMT

I don't know where the leak came from. They were each wrapped in bubble wrap. The wrap was soaked and sticky. I didn't want to make a big mess by checking any further. I was going to send them back without calling customer service first. But now I will. Thanks for the advice. I've rarely had WEN/QVC problems.

Re: Mousse bottles leaking

Nicole WI — Thu, 20 Mar 2014 20:20:26 GMT

On 3/20/2014 woodyend said:
On 3/20/2014 Nicole WI said: I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

Along those lines I was wondering if it could have become frozen then defrosted and BAM.

That is a great question woodyend! My bottle that leaked was delivered to me here in Wisconsin during late September 2013 and thankfully even our lows at night were still quite a bit above 32°F. In our area the lows were around 45°F during late September 2013. I do wonder if cold tempratures could cause the contents of the bottle to expand and contract?

Re: Mousse bottles leaking

Nicole WI — Thu, 20 Mar 2014 20:27:24 GMT

On 3/20/2014 Phoebesmommy said:
I don't know where the leak came from. They were each wrapped in bubble wrap. The wrap was soaked and sticky. I didn't want to make a big mess by checking any further. I was going to send them back without calling customer service first. But now I will. Thanks for the advice. I've rarely had WEN/QVC problems.

Yes, it might be a good idea to find out how they want them packaged if they want the bottles back. I am sure the US Postal Service would have a fit it the package began leaking through the boxes! The USPS can get a bit nutty about stuff like that. I am sure QVC will work something out for you. Good luck, I love my mousse and sure would not want to be without it...

Re: Mousse bottles leaking

Kokathy — Thu, 20 Mar 2014 20:36:34 GMT

I had that issue with 613 mousse in the summer. I think it's because the bottles don't get screwed on tight enough.

Re: Mousse bottles leaking

untitled — Thu, 20 Mar 2014 21:07:14 GMT

I had that issue with another foam liquid product I ordered ( not Wen). I think it is just something that sometimes happens in the delivery process whether exposed to hot cold possibly shaken - a small amount of liquid appears in the plastic cap - it seems like it is a big leak but really not. Just the nature of the composition of a foam liquid product. Nothing wrong with the bottle or the product- indeed my product was just fine. And yes sometimes it doesn't happen at all. Oh and I should add that the bottle was also a bit sticky -but I just rinsed it off...

Re: Mousse bottles leaking

EmyEmy — Thu, 20 Mar 2014 21:10:45 GMT

May is ask what is EASY DOES IT day?

Wouldn't want to miss out on any specials? : )

Re: Mousse bottles leaking

untitled — Thu, 20 Mar 2014 21:28:44 GMT

Emy- it was March 10 when every product was on 3 easy pays. There will also be a day in June when every product will be on 5 easy pays. Edit- I should really say every QVC item...

Re: Mousse bottles leaking

Phoebesmommy — Fri, 21 Mar 2014 14:53:28 GMT

Thanks for all your advice!

I did call first, instead of just sending them back. They're going to replace them and told me to keep the big ol' mess.

The bottles seemed to be leaking from where the tops are screwed onto to bottles. I was shocked that 4 bottles of SAM mousse were delivered that way! I hope the next batch arrive intact!

Re: Mousse bottles leaking

okiebug — Fri, 21 Mar 2014 15:26:50 GMT

On 3/21/2014 Phoebesmommy said:
Thanks for all your advice!

I did call first, instead of just sending them back. They're going to replace them and told me to keep the big ol' mess.

The bottles seemed to be leaking from where the tops are screwed onto to bottles. I was shocked that 4 bottles of SAM mousse were delivered that way! I hope the next batch arrive intact!

That's great!. If it were me, I would take everything to the sink, rinse the bottles off, see how much product you actually lost, try the tops again and see if they are leaking now or if something during shipping caused the liquid to expand. Might get some extra mousse.

Re: Mousse bottles leaking

woodyend — Fri, 21 Mar 2014 16:31:57 GMT

Just curious, is the bottle a pump or aerosol (or its equivalent nowadays)?

Re: Mousse bottles leaking

Nicole WI — Fri, 21 Mar 2014 17:01:55 GMT

On 3/21/2014 Phoebesmommy said:
Thanks for all your advice!

I did call first, instead of just sending them back. They're going to replace them and told me to keep the big ol' mess.

The bottles seemed to be leaking from where the tops are screwed onto to bottles. I was shocked that 4 bottles of SAM mousse were delivered that way! I hope the next batch arrive intact!

That is fantastic news! I figured they would not want them back because they may have never made it to QVC if the product leaked through the box... I did have some Six Thirteen Mousse left in my bottle that leaked so I cleaned the bottle off and stores it upright and when some of my replacement bottle was gone I just dumped it in there to use. It wasn't a ton, but I felt horrible just wasting it. So I may have gotten and extra 12 pumps out of the whole deal. I am so happy it all worked out for you!

Re: Mousse bottles leaking

Nicole WI — Fri, 21 Mar 2014 17:12:41 GMT

On 3/21/2014 woodyend said:
Just curious, is the bottle a pump or aerosol (or its equivalent nowadays)?

It is a pump like they use in foaming handsoaps... So there is liquid in the bottle that turns to foam when it comes out the pump; no areosol though.

Re: Mousse bottles leaking

FluffyBear — Fri, 21 Mar 2014 17:42:24 GMT

Kinda O.T.. but I hate those pumps lol. I have a face wash that comes in the same type of pump but the pump works 10x better so when I finished a bottle, I just washed it out really well and I pour my wen mouse into it. Works like a charm! I took the label off though so I dont accidentally wash my face with wen mousse hehe