topic Re: QVC BETTER come through.... in Beauty

QVC BETTER come through....

MommyL — Tue, 18 Mar 2014 18:02:44 GMT

I ordered the TSV in Bamboo early before the presentation on 3/10, just arrived today and I got a 32 oz 613 in the box. First off, I have never had it take this long for an item to get to me and second, when I called customer service she said they will refund my account and are requesting to see if I can still get it bc it is sold out! I said I purchased BGT and this is what I paid for, so I want it! I also made sure to state that I shouldn't have to pay for return shipping of an item that was sent to me incorrectly. She said they will pay for it and they better. This is the first time in the 2 years I've been shopping at the Q that I have had a problem and will be very disappointed if this doesn't work out for me. I have to call back in 72 hours to see if they can get me my BGT......ugh! I am VERY upset right now bc I REALLY want the BGT hence the ordering early to be guaranteed it.

Re: QVC BETTER come through....

ANewHue — Tue, 18 Mar 2014 19:28:50 GMT

Oh boy sorry this happened to you. I've been having a string of failures with the Q lately so I feel your pain. They are usually pretty good at correcting their mistakes though just don't take no for an answer and I'm sure it will work out for you. I have a few fires I'm still trying to put out with them but won't know until next month when I get my bill that they corrected their errors.

Re: QVC BETTER come through....

EmyEmy — Tue, 18 Mar 2014 22:14:21 GMT

Same with me. I ordered the TT re-moist and oil combo some time ago along with other stuff. It all shipped at the same time. Except the combo wasn't in there. They gave me a refund, but couldn't ship it out to me as the combo had become wait listed by then. I waited until this weekend, then finally canceled my wait list order as I got a bunch of the re-moist this weekend.

Re: QVC BETTER come through....

croemer — Tue, 18 Mar 2014 22:25:11 GMT

Yikes ... mine is supposed to arrive today...Hope I got the correct TSV. Also this is the fastest shipping if it arrives...I have ever gotten from QVC...it usually takes 8-11 days for me to receive an item.

Re: QVC BETTER come through....

Perkup — Tue, 18 Mar 2014 22:25:41 GMT

If your orders keep getting mixed up, can't you order direct from a web site? I sometimes get the wrong item, but this sounds like a bigger mess than I've ever had.

Re: QVC BETTER come through....

HappyDaze — Tue, 18 Mar 2014 22:39:53 GMT

I thought the 32 oz 613 is part of the TSV, wasn't it?

Re: QVC BETTER come through....

hfpint — Tue, 18 Mar 2014 22:46:07 GMT

The 613 was a 16 oz and the 32 oz was the TT, Pom, BGT, etc

Re: QVC BETTER come through....

MommyL — Tue, 18 Mar 2014 23:13:25 GMT

This shipping was ridiculous in time! I got items I ordered 4 days after the TSV first! I live in Northeast PA and the WEN products ship out from PA, so I don't know what the problem was. I've been dying to try the BGT, so I will be highly disappointed if I don't get it. I know it is silly, but I am really upset about this! Don't come between me and my WEN!

Re: QVC BETTER come through....

ennui1 — Tue, 18 Mar 2014 23:13:59 GMT

""Or else"" is implied. Or else ... what? You'll stop shopping at QVC? They'll just get another customer who looks just like you.

Re: QVC BETTER come through....

Teddixat — Tue, 18 Mar 2014 23:21:58 GMT

Their shipping of late has really been atrocious and their refund take forever.

I rarely ever buy from HSN and usually everything I buy from them (clothing) I return because it is never to my liking. I ordered during a Naeem Khan show (very expensive stuff) and when it arrived I didn't think the item was worth $89.50 so I returned it. I no sooner sent it back using their EZ return that I got an email saying the return was on it's way and 5 days later I had a refund.

It used to be just the opposite in my experience. QVC used to refund and ship quickly and HSN was terrible but the roles have reversed.

Re: QVC BETTER come through....

Teddixat — Tue, 18 Mar 2014 23:24:11 GMT

Mine shipped on 3/16 but I live in California and it won't be here until next week some time. I ordered the BGT also and I sure hope I won't be disappointed and not have it in the order

Re: QVC BETTER come through....

MommyL — Tue, 18 Mar 2014 23:24:29 GMT

I don't want a refund, I want my BGT, but it is like they don't want to give it to me. I've never had to deal with the customer service and I was very disappointed with the woman I spoke with.

Re: QVC BETTER come through....

Kjelle — Tue, 18 Mar 2014 23:34:45 GMT

On 3/18/2014 lousgirl84 said:
Mine shipped on 3/16 but I live in California and it won't be here until next week some time. I ordered the BGT also and I sure hope I won't be disappointed and not have it in the order

Yes, our shipping times bite.

Re: QVC BETTER come through....

winocat — Tue, 18 Mar 2014 23:40:39 GMT

I'd be thrilled to ship you a 32oz bottle of Bamboo in exchange for the 32oz 613 - great bargain (for me).

Re: QVC BETTER come through....

croemer — Wed, 19 Mar 2014 01:44:13 GMT

I got my TSV today with the BGT...hope you get a solution to what happened.

Re: QVC BETTER come through....

croemer — Wed, 19 Mar 2014 01:44:58 GMT

On 3/18/2014 HappyDaze said:
I thought the 32 oz 613 is part of the TSV, wasn't it?

16 oz.HD and 32 oz of what ever CC you chose..mine was BGT.

Re: QVC BETTER come through....

woodyend — Wed, 19 Mar 2014 01:54:45 GMT

On 3/18/2014 croemer said:
On 3/18/2014 HappyDaze said:
I thought the 32 oz 613 is part of the TSV, wasn't it?

16 oz.HD and 32 oz of what ever CC you chose..mine was BGT.

Just adding a pic to what croemer said.

Re: QVC BETTER come through....

MissKlynn — Wed, 19 Mar 2014 02:03:28 GMT

I always understood that the vendors provided products pre-packaged for shipping to the Q? If you don't get the resolution you hope for from QVC you might contact Chaz's customer service? I'm not sure though, but worth a try.

Re: QVC BETTER come through....

croemer — Wed, 19 Mar 2014 02:20:18 GMT

On 3/18/2014 woodyend said:
On 3/18/2014 croemer said:
On 3/18/2014 HappyDaze said:
I thought the 32 oz 613 is part of the TSV, wasn't it?

16 oz.HD and 32 oz of what ever CC you chose..mine was BGT.

Just adding a pic to what croemer said.

Thanks woody...perfect!

Re: QVC BETTER come through....

woodyend — Wed, 19 Mar 2014 02:45:14 GMT

On 3/18/2014 MissKlynn said:
I always understood that the vendors provided products pre-packaged for shipping to the Q? If you don't get the resolution you hope for from QVC you might contact Chaz's customer service? I'm not sure though, but worth a try.

My GTB came with this.