topic Re: ? on Ebay Return in Beauty

? on Ebay Return

MrsCat21 — Mon, 17 Mar 2014 14:22:16 GMT

I bought a Calista Perfector on Ebay and it does not work. The seller is ok with me returning (she is paying return shipping), but should I have to pay the original ship charges? Shouldnt that the credited back to me. This clearly was a defective item...

I have neer returned an item on Ebay so not sure how to handle this.

Re: ? on Ebay Return

4doggies — Mon, 17 Mar 2014 14:29:59 GMT

If item was defective, seller should make you whole, i.e. return the original shipping. An item has to be 'significantly not as described' (not just returned because buyer did'nt like it, etc.) in order for buyer to collect original shipping. Remember, that money went to the post office, profit for the seller, so it's going to come out of seller's pocket--but if item is clearly not what you purchased (i.e. a functional Perfector), then yes, seller should return everything you invested.

Re: ? on Ebay Return

4doggies — Mon, 17 Mar 2014 14:31:25 GMT

Meant to say original shipping is NOT profit for the seller.

Re: ? on Ebay Return

JeanLouiseFinch — Mon, 17 Mar 2014 14:39:02 GMT

Even though the seller is being agreeable right now, I personally think it's best if you follow eBay's method of opening a case in their Resolution Center. That way it's all documented and the seller can't change her mind. You will be assigned a case number. When you return the item, you will be obligated to purchase delivery confirmation and list the tracking number. When delivery is verified, your original shipping will be included with the refund - eBay will see to it.

Re: ? on Ebay Return

wagirl — Mon, 17 Mar 2014 15:15:09 GMT

You know, I would contact the seller again and tell that person that most places refund 100%, before I'd get the Ebay resolution center involved. If you have a good repoire with the seller, they may do that voluntarily. Getting the resolution center involved right away sends the wrong message sometimes to a seller that just may do what you want after you e-mail them. If you get any guff then I'd go to the Res center and start a claim. If a seller is worth their salt, they will make it right. Dealt with a couple sellers that were rip offs but did get the Res center involved and all got taken care of. Also have dealt with a few sellers whose items were faulty and after contacting them, got what I wanted and they got a good feedback from me.

Re: ? on Ebay Return

silkyk — Mon, 17 Mar 2014 15:30:46 GMT

What is her rating on ebay? If she is a long time seller with a high rating she is not going to want any negative feedback. I would just email and ask her if she is going to refund original shipping...and she should.

Re: ? on Ebay Return

Bubbles219 — Mon, 17 Mar 2014 17:39:15 GMT

I have bought and sold on ebay for well over 12 years. In my experience, the majority of people are honest and trustworthy. Sure there have been a few that were not, but that is when I've contacted the ebay resolution center. To be quite honest with you, according to ebay, you will be reimbursed the original shipping and purchase price. As for the return shipping, sellers are not required to reimburse that. Even though the item was clearly defective you are responsible for it. I as a buyer have had only one seller reimburse me for the return shipping on a defective / not as described item. As a seller, I always reimburse if the mistake is mine. As for documenting what is agreed upon in advance~as long as you do ALL correspondence through ebay messaging~you will have it if you should need it at any point. Also, because you are returning the item, while the seller will lose the money she paid on shipping , she will be able to recoup her fees from both ebay and paypal. Good luck and I hope this helps.

Re: ? on Ebay Return

kcladyz — Tue, 18 Mar 2014 01:50:56 GMT

Not even major businesses credit the shipping costs.

Re: ? on Ebay Return

kcladyz — Tue, 18 Mar 2014 01:51:55 GMT

I had to do an ebay dispute the other week. Item never recieved

Re: ? on Ebay Return

PamB226 — Tue, 18 Mar 2014 02:31:31 GMT

On 3/17/2014 kcladyz said:
No

Not even major businesses credit the shipping costs.

WRONG! If an item is defective or damaged, the seller/retailer IS responsible for the return shipping! Some will send a return label and some will refund 100% upon receipt of the defective item!

And some actually don't want you to return it and will just refund you the purchase amount and original shipping.

Re: ? on Ebay Return

Tzu4u — Tue, 18 Mar 2014 02:43:02 GMT

Do all of your negotiations through the Ebay system. File the complaint through Ebay. Go through all of the steps, and Paypal will refund you in about 2 weeks.

This is the ONLY WAY to assure you will get your money back.

Also, leave good feedback if all goes well with the return. It is not the seller's fault if a product is defective, and you promptly get your $$ back.

Re: ? on Ebay Return

Irishrose136 — Tue, 18 Mar 2014 05:04:24 GMT

On 3/17/2014 silkyk said:
What is her rating on ebay? If she is a long time seller with a high rating she is not going to want any negative feedback. I would just email and ask her if she is going to refund original shipping...and she should.

Whatever you do, if you write to your seller DO NOT MENTION NEGATIVE FEEDBACK. It can be interpreted as "feedback extortion" and you will lose any claim you initiate. Any reference to feedback must be omitted from your communications.

If you file a claim and take the seller out of the loop, you must return the item with delivery confirmation. Last time I bought and sold on ebay, that return postage would have been your responsibility. I'm not sure if it will be returned to you. Just your original price and postage will be returned to you by ebay.

You might be better off dealing directly with your seller who seems cooperative.

I'm willing to stand corrected if the procedure has changed.

Re: ? on Ebay Return

Irishrose136 — Tue, 18 Mar 2014 05:10:07 GMT

Okay, I stand corrected. From the ebay site:

Here's what we found for "Who pays for return shipping of an item?"

In most cases, the buyer pays shipping when returning an item to a seller. There is an exception however. Sellers pay return shipping if an item doesn't match the listing description and the managed return process is used. Buyers usually pay return shipping if they change their mind about wanting an item and returns are covered in the seller's return policy.

Re: ? on Ebay Return

MrsCat21 — Tue, 18 Mar 2014 13:20:31 GMT

On 3/17/2014 PKB said:
On 3/17/2014 kcladyz said:
No

Not even major businesses credit the shipping costs.

WRONG! If an item is defective or damaged, the seller/retailer IS responsible for the return shipping! Some will send a return label and some will refund 100% upon receipt of the defective item!

And some actually don't want you to return it and will just refund you the purchase amount and original shipping.

That is exactly what I thought. It didnt work, why should I pay any of the shipping??!

Here's what happened. The seller (who has a very good rating) contacted me and said to keep the brush and she refunded the TOTAL amount. A+ seller to me! No back and forth, no hesitation. That is how it should played out. I am very happy with the way it turned out.

Thanks for all your help girls!

Re: ? on Ebay Return

Ibby114 — Tue, 18 Mar 2014 14:06:02 GMT

On 3/18/2014 MrsCat21 said:
On 3/17/2014 PKB said:
On 3/17/2014 kcladyz said:
No

Not even major businesses credit the shipping costs.

WRONG! If an item is defective or damaged, the seller/retailer IS responsible for the return shipping! Some will send a return label and some will refund 100% upon receipt of the defective item!

And some actually don't want you to return it and will just refund you the purchase amount and original shipping.

That is exactly what I thought. It didnt work, why should I pay any of the shipping??!

Here's what happened. The seller (who has a very good rating) contacted me and said to keep the brush and she refunded the TOTAL amount. A+ seller to me! No back and forth, no hesitation. That is how it should played out. I am very happy with the way it turned out.

Thanks for all your help girls!

I've had a defective item purchase/return work this way for me too - and I was very happy. Until next time I tired to bid on an item of theirs and discovered they blocked me! Oh well- there are tons of sellers on ebay...

Re: ? on Ebay Return

Ibby114 — Tue, 18 Mar 2014 14:20:29 GMT

On 3/17/2014 Irishrose136 said:
On 3/17/2014 silkyk said:
What is her rating on ebay? If she is a long time seller with a high rating she is not going to want any negative feedback. I would just email and ask her if she is going to refund original shipping...and she should.

Whatever you do, if you write to your seller DO NOT MENTION NEGATIVE FEEDBACK. It can be interpreted as "feedback extortion" and you will lose any claim you initiate. Any reference to feedback must be omitted from your communications.

If you file a claim and take the seller out of the loop, you must return the item with delivery confirmation. Last time I bought and sold on ebay, that return postage would have been your responsibility. I'm not sure if it will be returned to you. Just your original price and postage will be returned to you by ebay.

You might be better off dealing directly with your seller who seems cooperative.

I'm willing to stand corrected if the procedure has changed.

I sell on ebay and don't take returns. But I was dealing with a problematic buyer (I could tell via just emails!) and she wanted to return a item. I didn't want to deal with any potential repercussions so I agreed to take the return. I credited her (item & shipping) after I received/examined the product, within 12 hrs of receipt. She left me negative feedback anyway!!! Based on ebay's suggestion I contacted her to ask 'why' - she said she was annoyed that she had to pay to return the item! She agreed to retract the feedback if I credited her. Hello! - extortion!!! I credited her the $5.45 - after my feedback was revised I blocked her- and reported her to ebay.

Re: ? on Ebay Return

Irishrose136 — Wed, 19 Mar 2014 00:42:01 GMT

It's sad, ibb! Buyers don't understand how negative fb can truly hurt a seller. They don't understand the sanctions ebay can place on a seller's account.

MrsCat, I'm very glad that your seller was honest and made you whole. She not only lost on the $$$ she sent back to you, she also lost on fees she had to pay to both ebay and paypal. I hope you will take the time to leave her POSITIVE FB & all 5 STARS!

Re: ? on Ebay Return

bells4me — Wed, 19 Mar 2014 04:35:16 GMT

I have purchased almost 300 items from Ebay & have 100% feedback. I always make sure I know the seller's policies before purchasing.

Re: ? on Ebay Return

Irishrose136 — Wed, 19 Mar 2014 04:49:02 GMT

On 3/18/2014 PinkSugar said:
I have purchased almost 300 items from Ebay & have 100% feedback. I always make sure I know the seller's policies before purchasing.

You do know that sellers have no other choice when leaving fb? IT HAS TO BE POSITIVE according to ebay rules. At one time in the past a buyer's fb meant something. Now, not so much.

Re: ? on Ebay Return

CalMom — Wed, 19 Mar 2014 08:13:32 GMT

On 3/17/2014 PKB said:
On 3/17/2014 kcladyz said:
No

Not even major businesses credit the shipping costs.

WRONG! If an item is defective or damaged, the seller/retailer IS responsible for the return shipping! Some will send a return label and some will refund 100% upon receipt of the defective item!

And some actually don't want you to return it and will just refund you the purchase amount and original shipping.

kcladyz - Wrong again #458 times! Even QVC will refund all shipping charges...if an item is defective.