topic Re: Request pump redesign in Beauty

Request pump redesign

Lda — Mon, 03 Feb 2014 15:57:08 GMT

Hi have been using Wen for several years. Am completely happy with the product. My concern is the product pump design. Consistently find that the pump will cease pumping the product with approximately 1/4 of the product remaining. This is very frustrating having so much product remaining. I will remove the pump and re insert with little result . I then am left siphoning the remaining into another partially full bottle or diluting the product so it can pump. This later solution defeats the purpose of delivering a precise number of pumps to each section of scalp. This pump delivery system is not consistent with the quality and price of the product. Requesting that the pump design be reconfigured to assure complete delivery of the product. It is frustrating to have so many bottles upside down to get product, I don't have to do that with my hand lotion! Wen will the pump be re digned

Re: Request pump redesign

jaxs mom — Mon, 03 Feb 2014 18:44:31 GMT

That's just the way it is with pumps. They are incapable of getting all the product out of any bottle. Just put the original cap back on and turn the bottle upside down and squeeze out the rest of the CC.

Re: Request pump redesign

Kempokim — Mon, 03 Feb 2014 18:49:09 GMT

On 2/3/2014 Lda said: Hi have been using Wen for several years. Am completely happy with the product. My concern is the product pump design. Consistently find that the pump will cease pumping the product with approximately 1/4 of the product remaining. This is very frustrating having so much product remaining. I will remove the pump and re insert with little result . I then am left siphoning the remaining into another partially full bottle or diluting the product so it can pump. This later solution defeats the purpose of delivering a precise number of pumps to each section of scalp. This pump delivery system is not consistent with the quality and price of the product. Requesting that the pump design be reconfigured to assure complete delivery of the product. It is frustrating to have so many bottles upside down to get product, I don't have to do that with my hand lotion! Wen will the pump be re digned

I put the original cap back on and store it upside-down in my shower then pour the amount needed into my hand.

Re: Request pump redesign

HonnyBrown — Mon, 03 Feb 2014 18:54:50 GMT

It is frustrating. Based on the advice of other Wenners, I placed the original cap on the bottle and stored it upside down for a few days.

I had no problem emptying the old bottle into one that was recently opened.

Re: Request pump redesign

Happy Elizabeth — Mon, 03 Feb 2014 19:07:13 GMT

I have used WEN for many years, and nothing else comes close to the results I get from WEN. However, the packaging/delivery system is a disgrace. Chaz Dean, not the end user, should figure out a way to dispense his product in an efficient way.

Re: Request pump redesign

Kempokim — Mon, 03 Feb 2014 19:14:50 GMT

On 2/3/2014 Happy Elizabeth said:
I have used WEN for many years, and nothing else comes close to the results I get from WEN. However, the packaging/delivery system is a disgrace. Chaz Dean, not the end user, should figure out a way to dispense his product in an efficient way.

This happens with my eye cream too....I have found a way around that also. I think often things that are thick and emollient often have a hard time with pumps.

Re: Request pump redesign

HappyDaze — Mon, 03 Feb 2014 20:07:34 GMT

I have this issue with almost every product I have that contains a pump, WEN and non-WEN. It just seems to be the nature of pumps.

Re: Request pump redesign

Rocket Science — Mon, 03 Feb 2014 21:46:02 GMT

On 2/3/2014 jaxs mom said:
That's just the way it is with pumps. They are incapable of getting all the product out of any bottle. Just put the original cap back on and turn the bottle upside down and squeeze out the rest of the CC.

This ^^^. Or use a coupler to put in to another bottle with a pump.

A non-issue from a one-hit wonder

Re: Request pump redesign

glitzandglam — Mon, 03 Feb 2014 22:08:19 GMT

On 2/3/2014 HappyDaze said:
I have this issue with almost every product I have that contains a pump, WEN and non-WEN. It just seems to be the nature of pumps.

Agree with this. It's just the nature of pump technology.

The worst is with pumps for liquid products--to get the last of the product out, you have to angle the bottle just so-so and apply an exact amount of pressure...

Re: Request pump redesign

ChynnaBlue — Mon, 03 Feb 2014 22:27:00 GMT

I think that if you want to get the message to Chaz, you're doing it in the wrong place. Someone from WEN may read these forums occasionally, but you would be better off contacting WEN directly, not through QVC.

You can contact Chaz Dean with the number on the back of each bottle, via Facebook, or on Twitter. Those are the best avenues to contact Chaz, the maker of the product. This is mostly an end-user/customer forum and Chaz doesn't read these forums.

If you read the booklet that comes with every WEN shipment, it also says that you can add water to dilute the product when it gets low and refuses to pump. He recommends distilled or bottled water, but I have a water filter on my shower and just use that. He also recommends you use more pumps after that because of the dilution.

Keep in mind that the reason it doesn't pump at the end is because it's so thick that it doesn't quickly flow back into position and leaves a hole around the pump until it gets moved around some. That thickness would cause the same issue if it were in a traditional bottle and you would have to store it upside down or whack it against something to get the last bit of product out, as I did with most other conditioners I used before WEN. A tube also leaves quite a bit of of product inside at the end that you can't get out without cutting open the tube. At least inverting WEN allows you to get almost all of it out of the bottle, pump or no.

Re: Request pump redesign

HonnyBrown — Tue, 04 Feb 2014 03:29:12 GMT

On 2/3/2014 Happy Elizabeth said:
I have used WEN for many years, and nothing else comes close to the results I get from WEN. However, the packaging/delivery system is a disgrace. Chaz Dean, not the end user, should figure out a way to dispense his product in an efficient way.

It took Heinz close to a century to make a bottle with the lid on the bottom, but they did.

I don't want to wait that long for Wen.

Re: Request pump redesign

FinnyMinny — Tue, 04 Feb 2014 05:44:48 GMT

I guess this just isn't a big deal for me. With practically everything I buy (lotion, body wash, mustard, everything), when I get near the end of a bottle I put it back on the shelf and start a new bottle. Then, when there's space in the new bottle, I dump the stuff from the old bottle into the new bottle. This takes no time and there's no hassle and it's not a big deal for me at all.

Plus, I almost never use a new pump, but just keep transferring the same pump into the new bottles because I'm a crazy lady and I don't want to waste the Wen that's stuck to the pump!!!

Re: Request pump redesign

vermint — Tue, 04 Feb 2014 18:09:48 GMT

On 2/3/2014 FinnyMinny said:
I guess this just isn't a big deal for me. With practically everything I buy (lotion, body wash, mustard, everything), when I get near the end of a bottle I put it back on the shelf and start a new bottle. Then, when there's space in the new bottle, I dump the stuff from the old bottle into the new bottle. This takes no time and there's no hassle and it's not a big deal for me at all.

Plus, I almost never use a new pump, but just keep transferring the same pump into the new bottles because I'm a crazy lady and I don't want to waste the Wen that's stuck to the pump!!!

What a good idea! Plus, trying to clean out the pump just so I can save it in case one breaks takes forever.

I also discovered that the flip top lids from my 8 oz. Philosophy body washes fit perfectly on a 16 oz. bottle of Wen---great for getting the last little bit out, and don't have to dilute it as much.

Re: Request pump redesign

HonnyBrown — Tue, 04 Feb 2014 18:35:42 GMT

On 2/3/2014 FinnyMinny said:
Plus, I almost never use a new pump, but just keep transferring the same pump into the new bottles because I'm a crazy lady and I don't want to waste the Wen that's stuck to the pump!!!

Thank you for the idea!!!!!

Re: Request pump redesign

Hilary77 — Tue, 04 Feb 2014 19:06:14 GMT

Once the pump stops working, I just put the original cap on and store the bottle upside down for awhile. Then I dump the cc in a plastic baggie. I snip off the corner and pipe the cc into a new bottle that I have used 1/4 of already. Voila, a full bottle. I always have several bottles in upside down mode. I use several different scents. I like variety. I always reorder when I have used the bottle halfway down. That way, I always have a bottle with a working pump.

Re: Request pump redesign

Phoebesmommy — Tue, 04 Feb 2014 20:39:29 GMT

I use lock n lock containers.

For my gallons, I use the large lock n lock containers. For 32 or 16 oz. bottles, I use lock n lock cups. I just flip the WEN upside down and let it pour out into the containers.

I can leave the containers on the side of my tubs. If I knock one over (always ), I know the containers won't open or break.

Re: Request pump redesign

croemer — Tue, 04 Feb 2014 20:51:06 GMT

I am with you O/P...after paying this much for a shampoo the pump should work to the bottom. I am tired of dealing with the pump issues.

Re: Request pump redesign

peace6576 — Wed, 05 Feb 2014 01:48:02 GMT

On 2/3/2014 Rocket Science said:
On 2/3/2014 jaxs mom said:
That's just the way it is with pumps. They are incapable of getting all the product out of any bottle. Just put the original cap back on and turn the bottle upside down and squeeze out the rest of the CC.

This ^^^. Or use a coupler to put in to another bottle with a pump.

A non-issue from a one-hit wonder

That's not fair. I use and love Wen but the pump problem gets on my nerves too. I, along with I'm sure many others, would love to see an innovative design fix for this issue.

Re: Request pump redesign

Kjelle — Wed, 05 Feb 2014 09:07:39 GMT

On 2/3/2014 FinnyMinny said:
I guess this just isn't a big deal for me. With practically everything I buy (lotion, body wash, mustard, everything), when I get near the end of a bottle I put it back on the shelf and start a new bottle. Then, when there's space in the new bottle, I dump the stuff from the old bottle into the new bottle. This takes no time and there's no hassle and it's not a big deal for me at all.

Plus, I almost never use a new pump, but just keep transferring the same pump into the new bottles because I'm a crazy lady and I don't want to waste the Wen that's stuck to the pump!!!

Exactly, FinnyMinny. I have never thought much about it. I kind enjoy the ritual of finishing a bottle and being sure to transfer that last little bit into the new bottle. It's never bothered me.