topic Re: O/T Costco Concierge Service in Beauty

O/T Costco Concierge Service

ChouChou — Fri, 24 Jan 2014 23:54:38 GMT

I just had the most wonderful Costco experience EVER! I bought my granddaughter a laptop for Christmas 2012. She has used it and enjoyed it for over a year. Last week she couldn't connect to the internet over our wireless network. She asked me to fix it. (I have somehow become the go to person for IT problems.)

I worked on it last night and tried all my usual tricks to no avail. I called the Costco Concierge number and got a wonderful person. She walked me through all sorts of solutions again to no avail. She suggested that I backup the hard drive and call back in the morning.

I backed up the hard drive and called back and got a different wonderful person. He pulled up my case file and stayed with me for 45 minutes and got it working again!!!

All of this is free for as long as you have the computer. They are based in the US and were so very patient with me. I will never buy any electornics, tv, cameras, etc., from anyone else. Just another reason for me to love Costco.

Re: O/T Costco Concierge Service

pdlinda — Sat, 25 Jan 2014 00:28:03 GMT

I completely agree and had a similar situation that they resolved for me! I, too, would never buy electronics elsewhere and I agree that it's another reason to LOVE COSTCO!!

Re: O/T Costco Concierge Service

HappyDaze — Sat, 25 Jan 2014 00:49:25 GMT

I've been with costco for about 5 years now and have never heard of their concierge service. I will have to check into it. Is it just for electronics?

Re: O/T Costco Concierge Service

Tigriss — Sat, 25 Jan 2014 01:10:50 GMT

Darned....I don't have a Costco anywhere near me, but I do know that I can purchase online with a $5.95 fee for the pass for the purchase. This is good to know as a thought for my next tech purchase! Thanks for sharing!!

Re: O/T Costco Concierge Service

TootyJane — Sat, 25 Jan 2014 01:14:42 GMT

Concierge Service is technical support exclusively for Costco members Receive free technical support for any Television, Computer, Touchscreen Tablet, Projector, Camera, Camcorder, MP3 Player, Home Theater System, DVD Player and Blu-ray Player, Printer (Stand alone), Monitor (Stand alone), Router, Pressure Washer or Security Camera Systems you purchase at Costco or Costco.com website. HTH

Re: O/T Costco Concierge Service

HappyDaze — Sat, 25 Jan 2014 01:16:40 GMT

On 1/24/2014 TootyJane said: Concierge Service is technical support exclusively for Costco members Receive free technical support for any Television, Computer, Touchscreen Tablet, Projector, Camera, Camcorder, MP3 Player, Home Theater System, DVD Player and Blu-ray Player, Printer (Stand alone), Monitor (Stand alone), Router, Pressure Washer or Security Camera Systems you purchase at Costco or Costco.com website. HTH

that is awesome info, thank you!

Re: O/T Costco Concierge Service

kivah — Sat, 25 Jan 2014 01:25:52 GMT

...and to speak to a support person based in the U.S. --- who speaks perfect English. What a concept!!!!!!

Re: O/T Costco Concierge Service

curlywhitedog — Sat, 25 Jan 2014 02:03:43 GMT

We had a problem with the sound on a VIZIO TV we bought from Costo so we called them and OMG, the people at their concierge desk were amazing. As it turned out, they couldn't help us so they connected us right to VIZIO at 9PM in the evening. They didn't give us the number and tell us to call, they called and connected us and stayed on the line until the problem was resolved. A few days later they called us to see if everything was ok with the TV now or did we need more assistance. And the most amazing thing of all is that the problem turned out to be with our Cable box and not the TV itself but it was the diagnostic tech on the phone who helped us to figure that out.

For those who don't know, Costco extends the manufacturers warranty for one full year past the manufacturers warranty. I will never buy an electronic product anywhere else.

Maria

Re: O/T Costco Concierge Service

RinaRina — Sat, 25 Jan 2014 02:09:17 GMT

On 1/24/2014 kivah said:
...and to speak to a support person based in the U.S. --- who speaks perfect English. What a concept!!!!!!

!!!

Helloooo Hewlett Packard!

Re: O/T Costco Concierge Service

ChouChou — Sat, 25 Jan 2014 04:27:57 GMT

I forgot to add that I couldn't find my receipt. They were so helpful. They asked for my Costco card number and found everything they needed in their system. When they answer the line they give their name and their badge number. They also give you a case number. I was told that if this happens again that I am to call again. They didn't rush me or make me feel stupid for for not knowing how to handle my problem.

I cannot tell you how happy they made me.

Re: O/T Costco Concierge Service

Kamidust — Sat, 25 Jan 2014 06:15:52 GMT

I've also had an amazing experience with them. I couple of years ago, I bought a new laptop. I fell asleep with it on my lap on the bed. Also on the bed was my 8 mo old lab. When I woke up all the keys had been chewed off and the the screen was cracked. My new laptop was completely unusable. I called the concierge service, they got the manufacturer on the phone. They agreed to repair it for a flat fee of $200. I had my laptop back within a week with a new case, new screen and new keyboard. Files and data intact.

Re: O/T Costco Concierge Service

MarenSeattle — Sat, 25 Jan 2014 06:55:10 GMT

I love everything about Costco! Really a good company, people I know who work there love it (and they're treated very well). And I've always loved being a customer.

Re: O/T Costco Concierge Service

susandee — Sat, 25 Jan 2014 19:08:17 GMT

They are amazing! I bought a 50 inch TV and 2 months before the extended Costco warranty expired, I started to have lines sporadically appear. They sent someone to my home to fix it. After checking it out, he said it would be cheaper to replace it. He called his boss who said to return the TV to Costco for a FULL refund. I told them at the counter I felt bad since I had it for two years and maybe it should be prorated. They said nope, you are getting all your money back. We stand behind our products and want you to replace the item with a new TV. Well, TV prices had come down some in the two years since my original purchase so I was able to walk out of there with a beautiful new TV with updated features for nothing. Costco is the best!

Re: O/T Costco Concierge Service

Mishell5 — Sat, 25 Jan 2014 19:08:48 GMT

Wow..Who knew..Thanks for posting this!

Michelle

Re: O/T Costco Concierge Service

brandiwine — Sat, 25 Jan 2014 20:01:46 GMT

They are the best! Got a computer on-line and it has "issues". After about 10 minutes with someone from the help desk, they told us to return it to the store for a full refund. We did just that and the store was amazing as well. Called the electronics manager up to talk with us about trading to a little better model, but at no cost to us. Of course, they offered a full refund. Costco is the best.