topic Re: O/T....return issue in Beauty

O/T....return issue

meonlybetter — Thu, 16 Jan 2014 04:43:20 GMT

Anyone ever been told sorry, we didn't get your return? I returned 3 items (2 items came broken or a part missing and the 3rd was the wrong item) in one box over 2 weeks ago. Used the Q label and still no tracking info etc. Called CS and was told, sorry, no returns received. What's next I ask? Nothing, until we get the return. If I'm out over $100, I will cry and then raise holy hellllllll! Just curious if anyone has ever had an issue with a return.

Re: O/T....return issue

gazelle77 — Thu, 16 Jan 2014 04:52:48 GMT

I always wondered if you use their label, what happens if it gets lost? There should be a tracking number or SOMETHING!

Re: O/T....return issue

jaxs mom — Thu, 16 Jan 2014 05:08:08 GMT

Did you go into your order online and look at the return tracking? I returned something on the 8th and it shows up as received by the post office ( I dropped it at our post office) 2 days to get to the facility, sat there for 3 days and is now in transit for the last 2 days.

If you used their label it has to say something if USPS received it.

Re: O/T....return issue

MarenSeattle — Thu, 16 Jan 2014 05:11:58 GMT

On 1/15/2014 jaxs mom said:
Did you go into your order online and look at the return tracking? I returned something on the 8th and it shows up as received by the post office ( I dropped it at our post office) 2 days to get to the facility, sat there for 3 days and is now in transit for the last 2 days.

If you used their label it has to say something if USPS received it.

It seems that a lot of tracking (USPS more so than UPS) just doesn't show updates sometimes. I've tracked packages that all of a sudden seemed to get held up mid-way for days, then the item shows up on my doorstep even though the tracking says it's still in Illinois. I'm hoping that's what's happening with the OP's items.

Re: O/T....return issue

TuesdayTaylor — Thu, 16 Jan 2014 05:20:57 GMT

Yes, I had it happen with me on a Macy's return once, it was totally upsetting. The Q label you used should have been scanned at your post office and should have registered. I'm sorry for the frustration you're going through - totally understandable. I do think there's a chance it might still show up, though, because I did a Q return several months ago and it took a really long before it showed as "returned" on my order history. I was really worried about it but then one day it showed up! So there's still hope!

Re: O/T....return issue

ennui1 — Thu, 16 Jan 2014 05:26:47 GMT

I used the QVC return label (they send me the wrong item) ... dropped it off last week, and still no tracking into. My post office does not give drop-off receipts.

QVC has a lot of problems.

Re: O/T....return issue

BellaCarro — Thu, 16 Jan 2014 05:29:49 GMT

Oh great. I am always wary of using their labels. I did on the 13th. Just checked and it only shows that I printed it. No drop off info.

Re: O/T....return issue

Mando — Thu, 16 Jan 2014 05:30:30 GMT

Make sure you check the box that states you want confirmation that the item was returned. I'm sure they are dealing with tons of holiday returns right now. Hopefully, you get credited in a couple day. If you used their label, their should be a tracking # in your account.

Re: O/T....return issue

stellabystarlight — Thu, 16 Jan 2014 05:30:49 GMT

This happened to me a few months ago when I received the wrong color of a Dooney bag.

I used the label and brought it to my local Post Office. The clerk scanned it, and I received a receipt with a tracking number. Well, weeks later, my return was not processed and I called customer service. The rep told me that it was still in their Post Office. It seems that since they receive such a huge number of returns, a truck from QVC comes periodically to pick up the haul of returns. Eventually, my return was credited, but it took about 3 weeks.

Re: O/T....return issue

ennui1 — Thu, 16 Jan 2014 05:59:41 GMT

On 1/15/2014 jerseygyrl said: If you used their label, their should be a tracking # in your account.

But there isn't.

Re: O/T....return issue

Mando — Thu, 16 Jan 2014 06:04:38 GMT

On 1/15/2014 ennui1 said:
On 1/15/2014 jerseygyrl said: If you used their label, their should be a tracking # in your account.

But there isn't.

Not even if you print the label from your qvc account? I could have sworn I saw I tracking # when I tossed my packing slip one time & had to do a return.

Re: O/T....return issue

TootyJane — Thu, 16 Jan 2014 06:14:18 GMT

I am sorry this has happened to you. Yes, it happened to me. I bought a purse which I decided to return. I used QVC's return label. It was shortly after QVC started supplying return labels. I checked periodically the website to see if the return had been processed. Some items do take longer - don't know why. I called CS. Was told they had not received the return. There was nothing I could do. I did not have the tracking number. I was out $100. From that day forward I make a copy of the return label if I decide to return an item. HTH

Re: O/T....return issue

Catstamper — Thu, 16 Jan 2014 06:25:39 GMT

I returned something a couple weeks back, and it hasn't showed up yet. I called CS today and was told that it was probably a holiday delay. No tracking info showing up yet, but she said that I shouldn't worry about that. The ring I returned was $100, so you bet I'll raise holy heck if it doesn't show up.

Re: O/T....return issue

meonlybetter — Thu, 16 Jan 2014 07:28:57 GMT

Thanks ladies.......I'll keep my fingers crossed. I just saw another post about returns so hopefully the Q is behind. I'm sure the extended return date has got the returns dept spinning. Crossing fingers!

Re: O/T....return issue

kahootz — Thu, 16 Jan 2014 08:02:33 GMT

It does take a while for a return to get processed, however, if an item is expensive I always wait in line and have the post office clerk scan it and give me a receipt for my record. If it's not that pricey I just drop off at post office but have never had a problem.

Re: O/T....return issue

Wackers3 — Thu, 16 Jan 2014 10:06:16 GMT

Between the massive amount of returns they are processing right now along with possible delays in shipping, 2 weeks isn't unreasonable for a return to not show up just yet. If after 3 weeks they still show no sign of it then I would start making a real fuss. They provide these labels and they are supposedly insured so the onus should fall on them.

If you have no history of claiming multiple returns failing to show up, I seriously doubt QVC will give you a problem. It is all a part of doing business. I have had purchases show up with nothing in the box and other times not show up at all and they always shipped me another, never questioning my honesty.

I often plan on at least a minimum of 3 weeks to see a credit for returns and even then it occasionally takes longer.

I think you'll be fine. If you ask at the Post Office where on the label is the actual tracking number, you can also write that down at home before sending future returns. I am going to be sure to get the PO to scan them from now on but if I did want to drop something off or give to the Postal Carrier, I would know how to copy the tracking # before handing it off.

Re: O/T....return issue

JOU2JOU — Thu, 16 Jan 2014 10:46:13 GMT

I wouldn't send more than one item using their return label. It may save money but they scan the label and it will only show that one item. I did this once and had to call CS. They had to investigate before I received my other credits. The Q's label does have a tracking #. It's at the very bottom, right under the bar code. I always scan and make a copy of it before putting it on my box. Also, self addressed labeled returns at the USPS aren't handled they same as regular packages. Their not picked up every day.......sometimes twice a week.....even once a week.

Re: O/T....return issue

Cardamom — Thu, 16 Jan 2014 13:37:11 GMT

If it is in the tracking system it has been my exprierence qvc will go ahead and give you a refund after 2 weeks whether they get it or not. I drop my packages off at UPS. I have had several packages go missing in my own local PO so I would never leave it there. Qvc gave me refunds after 2 weeks. If it never did get entered in the system then I am not sure what they would do. I have never combined items. I would not do that with their lables. If it did go missing that would be awfully hard to prove all you had in there. If you did your own label, insured it and listed all the items that were in there that would be different but then if you do your own label it's up to you to persue $$ from the PO.

Re: O/T....return issue

luvsstoshop — Thu, 16 Jan 2014 13:51:22 GMT

So sorry you are going through this...

I had this happen to me once. They Q eventually refunded my $ but it took me going up the chain to get it.

What my post office told me was that the Q label uses parcel post which is the cheapest way to ship something back which means it could sit in the PO for weeks before it gets in the system. MY PO said they have to have at least two pieces of parcel post before they can put it in the system. Never again will I use the Q label.

Good Luck!
Hope you get your refund.

Re: O/T....return issue

violann — Thu, 16 Jan 2014 16:08:46 GMT

My understanding is that if the item is accepted for return by the PO, it is then guaranteed to be received by QVC. I get paper receipts that item's have been accepted at my PO, BUT I understand that some post offices refuse to give receipts. If you have some acknowledgement that the local PO has taken the item, the item becomes their responsibility.