topic Re: Is anyone having issues with returns? in Beauty

Is anyone having issues with returns?

Rissa98 — Thu, 16 Jan 2014 01:47:05 GMT

I have some returns from Xmas that have fallen off the face of the map. Some are just in Indiana after 3 weeks. I know we had snow but this is strange. I've never had a return cause me so many problems.

Re: Is anyone having issues with returns?

TamiT28 — Thu, 16 Jan 2014 01:55:56 GMT

It might be possible that because the return policy was extended until January 31 (due to the holidays) that the return departments are crazy, crazy busy? Everyone sending in last minute items to get refunds? If you used the return label provided by QVC, you can track your return by going to Order Status and looking for that information.

If you shipped via UPS or USPS, you might also be able to track your return based on the service you used.

Hope this helps a little bit....

Tami

Re: Is anyone having issues with returns?

Favorite Son — Thu, 16 Jan 2014 01:58:49 GMT

Yes. I returned a strand of Honora pearls on December 24, and I still don't have my credit yet. The box got there on December 27. (I used my own money to ship.)

Re: Is anyone having issues with returns?

bells4me — Thu, 16 Jan 2014 01:59:34 GMT

I returned two, the latest last Tuesday the 7th. Both got there.

Re: Is anyone having issues with returns?

Desertdi — Thu, 16 Jan 2014 02:01:54 GMT

acknowledged within a week

Re: Is anyone having issues with returns?

ginabfly — Thu, 16 Jan 2014 02:03:57 GMT

If it's still in transit, check with the carrier, they should be able to look into it, and if it hasn't moved in 3 weeks, they may need to put out a trace and open a claim.

Re: Is anyone having issues with returns?

Julie928 — Thu, 16 Jan 2014 02:10:32 GMT

Glad to see I'm not the only one experiencing issues! I sent a black spinel ring back to QVC just before New Year's. I used the Q return label & when I track it ""status unavailable"" comes up. It's been that way for well over a week now. I also returned a sweater to Sundance Catalog. I sent that back 12/28 and they still don't have it. Good thing I used their return label so they can see I'm trying to return it. I'm not really sure what's going on ~ I have a couple of jewelry items I'm considering sending back to JTV but I'm afraid to due to the tracking issues. I think if I do send them back I'll pay a little extra and send them either FedEx or UPS. I hope all of us can get these issues resolved and get our refunds shortly...

Re: Is anyone having issues with returns?

ccassaday — Thu, 16 Jan 2014 02:10:40 GMT

Remember also the weather hasnt been the best the last few weeks. I actually had order delayed a day because roads were still a mess last week.The tracking had it arrving but it said because of weather it was being delayed.

Re: Is anyone having issues with returns?

LuvsLabs_1 — Thu, 16 Jan 2014 02:11:40 GMT

I'm sure the return dept is inundated with returns from Xmas plus the weather in some areas isn't helping.

Re: Is anyone having issues with returns?

ccassaday — Thu, 16 Jan 2014 02:13:18 GMT

UPS Tracking is off to. It is almost not updating until you have your package.

Re: Is anyone having issues with returns?

GPeach — Thu, 16 Jan 2014 02:16:51 GMT

My account isn't even showing that they've received my return. You're not alone.

Re: Is anyone having issues with returns?

okiebug — Thu, 16 Jan 2014 02:47:36 GMT

Call CS - they can look up the tracking information if you used the return label and see that it's stuck somewhere. That happened to me last year and the rep went ahead and credited my account.

Re: Is anyone having issues with returns?

jaxs mom — Thu, 16 Jan 2014 02:50:47 GMT

Mine is missing too, I shipped it back the day I got it ( jewelry) over a week ago.

Re: Is anyone having issues with returns?

theblonde7 — Sun, 19 Jan 2014 07:33:36 GMT

Best I can tell, it seems to be taking them about a week and a half to process a return from the time they receive it. I'm sure are getting SLAMMED with Christmas returns right now.

Re: Is anyone having issues with returns?

elated — Sun, 19 Jan 2014 07:44:58 GMT

I used Q's return label and took my package to the post office on 1/7/14 - it showed no movement at all until I called CS on 1/14. The rep said she would track it and see what happened. Two days later, it showed that the package was in Commerce, CA and then the next day it was in transit to Sparks, NV. If I had not called, who knows if the package would have ever been picked up. Next Tuesday, 1/21, it will be two weeks. At least I know the package is on its way back.

Re: Is anyone having issues with returns?

LBandS — Sun, 19 Jan 2014 07:47:54 GMT

I have returned two items, almost at the same time. ne was for a wrong color recieved and the correct one is "in process" for the correct color.

The second item has fallen off the face of the planet but it hasn't been 17 business days yet. that one is a straight out return.

I may have 2 more but not sure about those yet.