Beauty

[Dazlin]

How can I get advice or answers to a question about PTR products??   I wrote in on his website to  "contact us" a few times, and never hear back.  Recently they a 20% off sale, so I needed advice on which product to purchase....they never responded, and the sale eventually ended.  I ordered NOTHING!   I think it's real lousy of them, and really hope Peter hears about this.   Anyone experience this?

[lyn in MI]

@Dazlin - I'd call them during their normal business hours at (212) 581-5800.

[IntoSkincare]

All I can say is 'good luck'. Sadly, as much as I like quite a few of his products, the CS is just awful. Last year, I had an issue with his sulfur mask that arrived crumbled and srunk into a handful of chunks. After emailing and never hearing back, I called and got someone who told me it's totoally ok and to just add water. I am 100% sure it was either an intern or someone's niece filling in at some desk. Completely useless.

[HappyDaze]

Agreed, their customer service is terrible. Has been for years. You shouldn't have to call- they should answer their emails!!!

[TuesdayTaylor]

Dazlin, I totally understand your frustration - PTR customer service is the worst!  I love his products but I've learned you're on your own as far as getting help deciding what to use.   

[Shelbelle]

Last year I contacted his website, took months to get a reply.

[winamac1]

Gosh, I don't have any issues.

No, they don't usually answer the phone after hours, but I just leave an e'mail and they respond in a day or two.

[SurferWife]

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@TuesdayTaylor wrote:

Dazlin, I totally understand your frustration - PTR customer service is the worst!  I love his products but I've learned you're on your own as far as getting help deciding what to use.   

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@TuesdayTaylor...good to know.  I'm a recent PTR convert and am building up quite a stash of his products.  I'll keep that in mind when ordering and I'll check the QVC reviews, too!

[Dazlin]

I also wrote to qvc just to let them know I can't get advice from PTR site, so I couldn't make a purchase.  They responded and said they will foward this to the appropiate dept.  So, let's hope Peter hears.

[lyn in MI]

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@HappyDaze wrote:

Agreed, their customer service is terrible. Has been for years. You shouldn't have to call- they should answer their emails!!!

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@HappyDaze, I agree that they should answer their emails, however I learned years ago that it takes months to get an answer.  That's the reason I tracked down their #.  I found that a phone call works for me.