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02-14-2016 07:23 PM
Purchased two Barbara Bixby items on the 7th and THEY STILL have not shipped. Called customer service and they could only said I would have to be researched by another department and I could call back on Tuesday. VERY DISAPPOINTED. A WEEK TO SHIP with no explanation. Seriously QVC?
02-14-2016 07:41 PM
02-14-2016 07:55 PM
There was a recent thread about jewelry shipping slowly. The poster said she was told there is a issue at the warehouse that is causing the delay. Customer service didn't elaborate on the issue.
02-14-2016 08:05 PM
02-14-2016 08:24 PM
I would be happy to look into this for you if you would please send me an email to QVCSocialTeam@qvc.com.
Beth QVC
02-15-2016 11:08 AM
I wonder if the slow shipping has anything to do w/ the bad weather some folks are having. But I'm just saying.
02-16-2016 08:11 PM
This is one of the reasons I rarely shop at the Q anymore. I've gotten so used to receiving products in 2 days and in great shape with Amazon Prime that I see no reason to wait for 2 to 3 weeks for something. Amazon is usually cheaper as well.
02-17-2016 11:22 AM
I have never had a delivery problem with QVC. Not at my old location, or my new one that I recently moved to. Example is my latest order on that TSV Vitamix. Got it today. Almost an overnighter!
02-17-2016 12:11 PM - edited 02-17-2016 12:15 PM
I have one better than that. I ordered a $3,179.99 Sleep Number bed on 2-1-16. The bed shipped out on 2-6-16 in 6 different boxes all with different tracking numbers. I received 2 boxes on 2-9-16 and 2 boxes on 2-10-16. I checked the tracking on the other 2 boxes and there was no tracking information. I called QVC to let them know the 2 boxes were missing and the CSR told me it was UPS's fault. I called UPS and they of course told me if the boxes had shipped there would be tracking information. So I then proceeded to online chat with 3 different CSR's on 3 different occasions and was told I would have to wait until my Estimated Delivery Date of 2-20-16 before they could look into this matter, even though I had already received the other 4 boxes and the 2 missing boxes did not have any tracking information. I got fed up and decided to call Sleep Number yesterday and they did nothing but apologize for the poor customer service provided by QVC. Sleep Number asked me what I needed, I told them and they placed the order free of charge. This will be my last purchase from QVC!! Their CSR's are truly either uninformed, untrained or just don't care and I am still sleeping on the floor.
02-18-2016 07:02 AM
I agree. I have been here a while and I can remember when I got things anywhere from 3-7 days. Now it is more like a week....sometimes over two weeks! Things have changed for sure. I hope they get a handle on it soon.
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