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02-05-2016 06:14 PM - edited 02-05-2016 06:15 PM
I bought a fragrance in mid-December (I know, when will I learn not to buy fragrance off TV when I haven't smelled it...) and I used the pre-paid return label and put it in the mail around mid-Jaunary. Since I bought it during the holiday season, it qualified for holiday return.
I was browsing my order history and noticed that this item still does not say 'returned', so I used the 'track my return' feature and the detail shows that it was not even scanned for the first time (in a neighboring city from where I mailed it) until February 1!!! And it is still in transit.
Do you think they will refuse the return since it had to be returned by 1/31?
I thought 2 weeks was plenty of time and it should have been. I sent back two other holiday return items using the pre paid labels on 1/23 (at least a week after I put the fragrance in the mail) and both posted on 1/30 as reeived and my $ refunded. I have sent back many items using the prepaid labels over the years and have never had it take anywhere near this long. I sure hope they don't refuse my return because it was $90.
02-05-2016 06:39 PM
I learned my lesson I never just put things in the mail, I make sure I take it to the Post Office or I leave it for my postman
02-05-2016 06:39 PM
Just call customer service and explain what happened. They often give you extra time if there are unusual circumstances.
02-05-2016 06:42 PM
If you used the prepaid label they provide, I believe the package goes to some type of mail distribution center to be returned to QVC. One time I asked at the post office where the package goes and the person did not know. I know it takes much longer to return a package using their prepaid label..
02-05-2016 07:01 PM
Please email me at QVCSocialTeam@qvc.com with the order number for the return and I will ensure you are refunded promptly.
Beth
Customer Care
02-05-2016 09:11 PM
I wondered about that myself. I took two items (in one box) to the post office 01/25 and it wasn't even picked up by QVCs shipper until 02/01
02-06-2016 12:12 AM
tantallum, I'm happy to see that the Q saw your post and is assisting you with your delemia.
Perhaps, for future reference: I never drop off any return, I take it inside to the clerk. When I return any item, whether I use the S/H label provided or pay for my own return, I get a receipt for the item being returned w/ the USPS - it will have a tracking number on it so you can find out where it is. I also e-mail the Q that I am returning the item and give them the tracking number provided on my receipt. I try to cover all the bases when it comes to a return.
02-06-2016 05:33 AM
It is always best to have the PO scan the return....you can usually see where it is. I even got an email from QVC saying they were informed my return was on the way.
02-06-2016 08:40 AM
I think I read here that those packages w/ the Q return label are gathered together and returned at one time. I always make my own label ane always insure.
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