Linea by Louis Dell'Olio

[Marlyn1]

I can't believe the show was last Monday and most of the things I ordered are STILL in process. I received the gaucho pants, which I love, and the jewelry which I love, but where are the matching tops, and the dresses etc etc. Has anyone received the dresses or the tunic, or the top with the lace? I can not believe how slow they are.

[1jac]

Marilyn I feel your pain! Yesterday I finally received the two dresses. But the darn cardigans have gone from in process to back order (even though they showed stock available ) back to in process, where they remain. Very frustrating!!!

[jeancp]

I ordered three of the new cardigans, two pairs of gauchos and two matching tops during the show and nothing has shipped.  I contacted customer service via live chat this morning and asked what reason was for the delay.  I was informed that there was no delay!!  I am not a happy customer at this point.  All it would have taken was a few words, such as, "we are very sorry for your wait", and I would feel as though I matter as a customer.  Instead, I was told, that there "was no delay because they have 5 days to ship orders out".  

[gardensla]

Me too. My cardigans are still in process.

I had an exchange with live chat this morning and she swore up and down that there was noting amiss with the order and that the EDD of 5/18 was still correct. As they've not shipped and I live in CA, I find this difficult to believe.

In fact, I'm tagging QVC social to ask them what the heck is going on.

[gardensla]

@jeancp @qvcsocial

That was my EXACT conversation with live chat. 

"We have up to 5 days to process the order."

How about, "I understand your frustration."

And, by the way, I ordered these at 8:45pm PST on Sunday, May 8th.  I'm no math genius but I believe that would now be SIX days in process, not five. 

[JustJazzmom]

Is there the equivalent of Yelp for online companies that people can vent about such disorganization of a major company's shipping department?

[gardensla]

@JustJazzmom

That's an excellent question.  I think the only remedy here is for all of us to send a letter to corporate with plenty of screenshots as backup. I know I took a screenshot of the really bad exchange I had with Live Chat this morning.

[author]

It is two days past my EDD, no tracking or anything.  

At the very least there should have been a "sorry for the inconvenience" comment to preface any remarks you all had from CS.  I had this happen once before and ended up calling, and they placed the order all over again (fortunately there was inventory) and I got it in 4 days.  

I do wonder if the shipment of new was even in house?

If I don't get mine by Monday I'll be calling too.

[Tylerpoo]

I ordered around 12:30am and my order is still process this morning also, I called CS and was told the same thing, they have 5 days to ship items.  The cardi in my size were all available in all colors up until this morning. So there is no excuses for backorder!

[Krimpette]

I had a similar delay with the SG TSV skort recently.  Finally received it yesterday.  And then other things come somewhat faster than usual.  No rhyme or reason that I can tell.  I understand the frustration.

One thing I have noticed....if I order several items on one order, that's where delays seem to occur.  If I place an individual order for each item, I seem to get those more quickly.  Just my observation.