Kitchen

[Ellabella]

Ive been thinking about getting a keurig for a couple months now and decided to to go for it when the TSV was offered. I set it up yesterday, it was great. The coffee was good, hot, and so easy to make. Then this morning I made a cup and it splattered everywhere. Then I tried this afternoon, chose the medium setting and it only filled a quater of the mug.
Are these normal problems? If its already doing this day two I'm thinking I either got a dud or Keurig is not for me. I don't know if I should just return it or call Keurig for help first. Anyone else have these problems?

[June222]

Did is you call their CS ? I think that is where I would start.

[dulwich]

so sorry for your problems that should not be happening.  Our daughter sent us one for Christmas gift last year and from day 1  no problems.  Parcel it up and send it back.  Sorry about the underlining just appeared and Incannot get it off!  We love our Keurig.

[millieshops]

I didn't have your problems, but I did need help with mine and was most impressed with Keurig's CS.  Sounds to me as if you should try them before your give up

[Tribesters]

Even though it's frustrating give Keurig a call. They will help you & even send a new machine if need be. Be sure to register your brewer online. I believe there's a one year warranty. 

[DiAnne]

I have had a basic Keurig that I bought at Costco about 8 years ago.  It is still going strong if a little noisier then it used to be.  After reading these forums I am hesitant to replace it with another Keurig.  The more bells and whistles they put on these things the more there is to go wrong. 

[Q_Shopper]

When is the last time you descaled the machine, and/or cleaned the exit needle?

Also, check to be sure that the water reservoir is seated properly.

I would reread the manual, and perform any maintenance/cleaning suggestions noted in the manual before contacting the manufacturer--to protect your warranty.

Best of Luck to you.

PS:  I was told that I should have descaled my Keurig, prior to 1st use.

[NickNack]

This definitely shouldn't be happening right after you set it up.  I would not call Keurig's CS as they'll just walk you through a temporary fix.  I would return it as defective to QVC.  I had problems with my Keurig about three months after I got it.  I called Keurig's CS and they walked me through a fix. It would work for a few weeks and then start all over again.  I finally gave up on it and bought an iCoffee from Bed, Bath & Beyond with a 20% coupon.  It's great.  It uses k-cups and is so much better than the Keurig.  It also comes with their version of a my k-cup so you can use your own coffee if you want to.  I'll never trust anything made by Keurig again.

[Peoplearenuts]

I have absolutely no problems with my good old fashioned Pyrex stove top perculator.

[HonnyBrown]

Ellab, those aren't normal problems, but they do happen.  It sounds like one of your k-cups was in the holder crooked and grounds clogged up a line somewhere.

The fix is simple: just clean the lines out with a paperclip.  The Keurig website will have specific directions for your model.