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01-13-2017 08:48 AM - edited 01-13-2017 08:49 AM
If I had a vintage one I would have it repaired or refurbished before buying a new one. The new ones are not the same quality. I purchased one in 2002 and by 2012 it was dead. I used it 3 or 4 times a week, nothing heavy duty. There's no reason it should have failed so quickly. I've had my second one for about 5 years. If it needs repair I will not purchase another KA.
I contacted the company and as someone else here said, it was to be at least $100 to ship it to them for initial repair. The cost could go up after that. I live in a major metropolitan area and could not find a certified repair service nearby.
01-13-2017 10:32 AM
I have had 2 bowl lift mixers in the last 5 years both bit the dust. I will not buy another KA product. I found their customer service horrible....
01-15-2017 12:03 AM
@151949 wrote:
@sunshine45 wrote:i have two kitchenaids.......one is 28 years old (a wedding gift.....white).......the other is about 57 years old (my moms.....avocado green). i have never had to have either of them serviced.....hope i never have to. i wonder how much it costs to service them and whether or not it is better to just upgrade to a new model?
Do I understand correctly - you already have 2 KA mixers that have never needed serviced and now you want to get a third one?
no @151949 you didnt understand correctly. i didnt say i needed or wanted a third one at all in my post.
01-15-2017 07:17 AM
I have a bowl lift model and the bowl lift mechanism no longer works, which means the mixer can't be used.
I went on You Tube and there are videos on how to replace the CHEAP PLASTIC PARTS that lift the bowl. It looks relatively easy to take apart and repair, but I decided why bother.
I'm single and no longer need to make batches of cookies for an army.
More hype I bought into when I was younger.
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