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08-24-2016 06:24 PM
Duraflame Portable Stove Heater w/Handle & Flam
Sorry the pic is so large, however I purchased this Duraflame ($79) back in October and I just love it. However as of late, it has developed cracks in the logs. This shouldn't happen. I also have other Duraflames and this has never happened on any of them. Does anyone on this forum has this item with the same issue? I am thinking of contacting Duraflame about this.
08-24-2016 06:49 PM
Yes, this exact thing happened to my Duraflame (the exact same model as your showing), it's very disappointing. I'd be interested to hear if you get any action from the company about this. I don't think this should have happened and I've had mine less than a year also. The cracks really detract from the appearnce
08-24-2016 06:51 PM
I meant you're not your showing - sorry
08-24-2016 07:04 PM
@chatnoir15, thank you so much for responding. I will find out how to contact & forward this issue. Stay tuned!
08-24-2016 09:18 PM
Thanks - looking forward to hearing what happens.
08-25-2016 09:14 AM
@chatnoir15, I just sent an email as suggested from Paulette, a QVC MOD. I will keep you posted when I get a response. I bet there are others with the same issue. I have other Duraflame heaters & have never had this happen.
08-25-2016 02:16 PM - edited 08-25-2016 02:16 PM
Sorry that happened to you, I hope you get some resolution.
That is a really cute stove. I wonder if there will be a Duraflame TSV soon?
08-25-2016 07:12 PM
@chatnoir15, customer service wants me to return the item, whew. I hated to think I would be out $90 & it hadn't even been a year. I would not hesitate to reach out to them, refer them to my situation/post. However, they know me well, I will be reinvesting it back into the upcoming TSV, lol.
08-25-2016 07:18 PM
@ChiliPepper wrote:
Sorry that happened to you, I hope you get some resolution.
That is a really cute stove. I wonder if there will be a Duraflame TSV soon?
@ChiliPepper, yep, & I gotta have this one!
08-25-2016 08:44 PM
@BornToShop wrote:
@ChiliPepper wrote:
Sorry that happened to you, I hope you get some resolution.
That is a really cute stove. I wonder if there will be a Duraflame TSV soon?
@ChiliPepper, yep, & I gotta have this one!
That one is so cute. Do you get a lot of warmth from them?
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