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Respected Contributor
Posts: 3,193
Registered: ‎03-10-2010

 

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Duraflame Portable Stove Heater w/Handle & Flam

 

IMAG0503.jpg

 

Sorry the pic is so large, however I purchased this Duraflame ($79) back in October and I just love it.  However as of late, it has developed cracks in the logs.  This shouldn't happen.  I also have other Duraflames and this has never happened on any of them.  Does anyone on this forum has this item with the same issue?  I am thinking of contacting Duraflame about this.  

Contributor
Posts: 24
Registered: ‎05-22-2010

Yes, this exact thing happened to my Duraflame (the exact same model as your showing), it's very disappointing. I'd be interested to hear if you get any action from the company about this. I don't think this should have happened and I've had mine less than a year also. The cracks really detract from the appearnce Smiley Sad

 

Contributor
Posts: 24
Registered: ‎05-22-2010

I meant you're not your showing - sorry

Respected Contributor
Posts: 3,193
Registered: ‎03-10-2010

@chatnoir15, thank you so much for responding.  I will find out how to contact & forward this issue.  Stay tuned!  

Contributor
Posts: 24
Registered: ‎05-22-2010

Thanks - looking forward to hearing what happens.

Respected Contributor
Posts: 3,193
Registered: ‎03-10-2010

@chatnoir15, I just sent an email as suggested from Paulette, a QVC MOD.  I will keep you posted when I get a response.  I bet there are others with the same issue.  I have other Duraflame heaters & have never had this happen.  

Honored Contributor
Posts: 13,636
Registered: ‎01-16-2015

Re: Duraflame Issue

[ Edited ]

@BornToShop

@chatnoir15

 

Sorry that happened to you, I hope you get some resolution.

 

That is a really cute stove. I wonder if there will be a Duraflame TSV soon?

Respected Contributor
Posts: 3,193
Registered: ‎03-10-2010

@chatnoir15, customer service wants me to return the item, whew.  I hated to think I would be out $90 & it hadn't even been a year.  I would not hesitate to reach out to them, refer them to my situation/post.  However, they know me well, I will be reinvesting it back into the upcoming TSV, lol.  

Respected Contributor
Posts: 3,193
Registered: ‎03-10-2010

@ChiliPepper wrote:

@BornToShop

@chatnoir15

 

Sorry that happened to you, I hope you get some resolution.

 

That is a really cute stove. I wonder if there will be a Duraflame TSV soon?


@ChiliPepper, yep, & I gotta have this one!

 

 

Duraflame Infrared Quartz Stove Heater with 3D Flame
 
French Gray (Edit)

QVC Price: $181.50

 

$149.95

Available For 5 Easy Payments
Esteemed Contributor
Posts: 5,453
Registered: ‎02-02-2015

@BornToShop wrote:

@ChiliPepper wrote:

@BornToShop

@chatnoir15

 

Sorry that happened to you, I hope you get some resolution.

 

That is a really cute stove. I wonder if there will be a Duraflame TSV soon?


@ChiliPepper, yep, & I gotta have this one!

 

 

Duraflame Infrared Quartz Stove Heater with 3D Flame
 
French Gray (Edit)

QVC Price: $181.50

 

$149.95

Available For 5 Easy Payments

That one is so cute.  Do you get a lot of warmth from them?